Excellent customer service every time that I have called. When I called roadside assist, someone…read morecame in 30 minutes. I also have flood insurance with them through FEMA for $450 a year. Both our cars are insured through them and we got a good discount.

VETERANS BEWARE OF GEICO!!…read more Today Geico sends a txt saying they're raising my rate from 442.00 a month to 1150.00 per month ( coverage for my wife, son and I on two vehicles- one is paid off, one is financed with GM). I called them and they had my 24 year old college student ( on deans list) as driving with a permit which he has not since he was 19. They updated his info and then it went to 1800.00 a month!! I laughed. I then asked if they remove me from the policy as I am a disabled Veteran and don't drive any longer ( I'm the only one in the family that had several fender benders causing the rate to go up). Get this! The agent says well you will have to surrender your license to the motor vehicle division, then provide proof. He actually said that. Just to entertain his comment and not surrendering my identification to anyone) I said ok I'll do it Monday. He stumbled then said well it won't make a difference in the new rate. Keep in mind my son and wife have never had an accident or moving violation EVER. I do not need to surrender my DL. If they were concerned of me driving and got into an accident it simply wouldn't be covered by them. Period!! What a crock. They claim they support vets. Then I told them we definitely would not be renewing our policy. If I did I won't drive period. ( like I said don't need to drive at all wife can) they said I couldn't do that I said watch me. They said I would have to surrender my drivers license to DMV and provide them a copy of it. I said maybe with Geico but you're on notice I'm shopping this first thing tomorrow and if I have to not drive for a year or so until one of them is over 3 years old so be it. They then said well i let's see what we can do. Raised all the deductibles and bare minimum coverage treating me like it was Christmas said 887.50 a month. I said have a great rest of your day. Any advice here? Obviously going to shop and adjust to whatever. We got a new quote from State Farm for within 50.00 of our policy with Gecko..I didn't spell it wrong there colors change with the climate..

Carla took care of me right away as other yelp agencies DID NOT, she was straight to the point…read morewhich I appreciated and was able to get me a great deal for what I need for now. I got nothing but good energy from her and could tell she really cares, so I went with her over the other yelp project providers that were recommended for my auto insurance! There's a way to ask questions and treat people after working in customer service myself for many years some people just come off scammy and unreliable I appreciate Carla for her speedy service and due diligence, it did not feel pushy once again it felt like she cared. Highly recommend this company! She also advised she will always make sure I have a good price!

Carla was absolutely amazing. Being able to work regularly through your day and Trust someone can…read moretake care of a title replacement at the DMV, is a game changer. Her rate for this service is "Black Friday" good. If you need assistance at the DMV, you can trust that Carla will dependably handle it with grace and direct constant updated communication. Really appreciate you, Carla! You're cooler than the other side of the pillow!

I have been a AAA member over 30 years, this was my first time using the TX travel service. I was…read moreso accustomed to making my own arrangements. Lauren was assigned to me. She was absolutely wonderful. She planned my trip, flights and transportation. It was all effortless. Don't laugh but I was nervous when using WhatsApp to contact the transportation driver but again it all worked splendid. It was the only means of contact with the hotel. Thank you Lauren and AAA South Club for a memorable experience

Not the "legendary service exceeding expectations" that they claim to be. Every department doesn't…read moreknow anything. The agent can't answer any claims questions, the claims dept incorrectly passes the bucket to the adjuster who passes the bucket to the loss dept who will not return any calls. Very frustrating. Have to return the car rental but have not received my check. Nobody seems to know the rental policy with regards to total loss car policy. I should say nobody cares to clarify it, they just want your money and go home at 430pm. For sure I will be shopping for new home and auto insurance policy as soon as I get my money. I too want to clock in at 930am, clock out at 430pm and not return any calls.

Ray Fogleman is extremely unprofessional. Please avoid doing business with this company at all…read morecosts. I called to learn what kind of insurance we would need as we have just started a non profit group for youth athletic fundraising. From the start Ray acted as if we wouldn't be able to afford a $1500/year policy, and sounded aggravated he even had to speak to me. Rather than answer my questions he informed me that we do not meet their "client profile" and then hung up on me when I asked him what their "client profile" was. Completely rude and terrible service.

I own a business here in Houston and I was recommended to Texas Insurance Agency by a friend of…read moremine and I have been impressed with their responsiveness, professionalism and friendliness since I have been with them for almost 18 months now. Frank Hursh and the entire staff are always ready to help and they are quite knowledgeable regarding policies and they work to get the best plan based on your situation. Great Agency!

Justin Lacy with Texas Farm Bureau Insurance is by far the worst agent, and person I've ever dealt…read morewith in the insurance business. He told me he didn't make much money off me and that is was best I just went and got insurance elsewhere. So that's what I tried to do. I called another Texas Farm Bureau Insurance agent and Justin had marked it in their computer system for the underwriter to not write me another policy. All because he has a personal vendetta against me. I did nothing wrong, I voiced my opinion about his lack of services, rude office staff and that I didn't appreciate how he treated me. He's now made it where Texas Farm Bureau Insurance company can not even make money off me. The worst experience I've ever had. Avoid Just Lacy at all cost. Do not waste your time.

I have not been pleased with my auto or home owners insurance companies. I thought the auto…read moreinsurance was high and I had to fight my home owners insurance after hail damage to our roof. We finally won against them and they paid to replace the entire roof but what a nightmare. The old company was Universal of North America...do not use them. I went online to J.D. Power, who rates national insurance companies, and noticed that Texas Farm Bureau had consistently been at the number one spot for several years. I contact their Katy office and spoke to agent Alan Inman, no relationship to me at all, and was very pleased. He cut my auto insurance premium in half for the same coverage and saved me about $1000/year on my home owners. He took the time to actually meet with me face to face and explained everything to my satisfaction. He has been very prompt in getting me copies of my documentation. I would recommend this company and agent to mother, in fact i have. Good job Texas Farm Bureau!

The Henry family has been servicing my needs in Insurance for over 40 years for Auto, Home, Wave…read morerunners & Jewelry coverages. I started with Bob Henry, then Chris Henry and now with Tammy & Miller Henry. It has been my pleasure to work with them all of these years. They are diligent in comparing companies when policies are up for renewal and get back to me quickly so that I have time to approve any changes. They are very knowledgeable. They are typically my first call instead of the company that offers the policy. My 3 children also go with Henry Integra for their insurance needs. I highly recommend this Family Team.

Henry family has provided all my insurance needs for last 25+ years; I started working with Bob…read moreHenry, then Chris Henry and now all my insurance needs for home and auto are served by Tammy and Chris under Henry Integra Insurance Services. They work hard to make sure I have the best coverage and prices. The most important part of having an insurance is when you need help, that is when I realized Chris is more than just an agent - he is a friend and worked in my best interest, treating me like family. My big thanks to the entire Henry family

I've had my car insurance with them for several years and always had a positive experience when…read morecontacting them. Brigitte Llanos always helps me with any questions or changes to my policy. Thank you!

The customer service was great! Mrs. Briggite helped me a lot! She gave me the information in less…read morethan 30 minutes and she answered all the questions that I had. I'm very grateful to the staff at Katy!