The staff at The Marcus Agency is always, and I do mean always, very helpful when it comes to…read morehelping me with issues that come up and understanding my coverage. They go the extra mile when they don't have to.

Melissa is a very competent, knowledable professional. She has been very responsive to all of my…read morerequests and continually delivers options for reductions in premiums. We have been working with her since we moved to the area over 8 years ago. I recommend her highly.

This. Is more complaint about progressive insurance company…read morenot understanding how their system works.Not so much this particular office. But the people that answer the 800 number need to know their job. The other day someone named Teresa told me that I was overcharged and they would reverse the issue, but they never did. All they did was apply the overcharge to future payments. This messed up my bank account and cause my family to miss meals as we try to recover from their mistake.

Jim Todd has been my agent for over 40 years. He and his staff does an impeccable job finding the…read morecoverage that best serves our needs. I highly recommend Jim and State Farm.

I debated writing this review, but I feel it is important to let people know that their information…read moremay not be safe with Jim Todd. In October 2022, my car was totaled when it was struck by another vehicle involved in an active car crash caused by a hit-and-run incident. The driver responsible for the hit-and-run fled the scene. Having never experienced a total loss before, I had numerous questions about how to navigate the situation, so I reached out to my insurance agent, Jim Todd. Unfortunately, my interaction with Jim was far from satisfactory. He was unhelpful and borderline rude, failing to offer any assistance, including arranging for my vehicle to be towed out of the impound lot, where I was incurring daily fees. To make matters worse, Jim went so far as to contact my estranged father, informing him about the accident and expressing concern for my well-being, all because I had sought his advice. This breach of my privacy has left me extremely frustrated, and I am inclined to believe that disclosing information about my accident to a third party constitutes a violation of my privacy rights.

I have done business with both sides of Acceptance Insurance, and I have received a claim from this…read morecompany. The process was very simple and quick. My problem was more on the Body Shop's side, but customer service was good. As for being a customer I was for a while but my insurance rate always found itself on an incline and with Progressive there is a better price for a woman my age and the rates decline with my age and accident forgiveness.

I haven't had the pleasure to speak with Josh yet. I have been talking with Garrett Paschal…read more Garrett is wonderful at his job. He explained just exactly what type of insurance that I was getting. He also knew just exactly what it was going to cost me. I was just very pleased with Garrett all the way around. Looking forward to being a Statefarm customer for many more years. Thank you for bringing your beginning prices down. I thought that I would never be able to afford to have Statefarm for my auto insurance. My dad always wanted Statefarm too but back then it was just too expensive for him, but now it's very affordable. Do again thank you. Jacob Edwards

I love this agent!! He is very professional and if you miss him, he always returns your call. Did I…read moremention that he can get you some of the best Auto Insurance rates in Birmingham.... well he can! I highly recommend him. The best part is that you don't even have to go in, he can get you set up over the phone.

We had an extremely disappointing experience with Farmers Insurance, specifically with David…read morePorter. Our contractor shared with us that David declined to increase the cost of our claim simply because he felt we were "not nice." This is unbelievably unprofessional, considering that all of our communications with him have been polite and professional through email. The only critical statement we made was pointing out that their team was unprofessional for not responding to multiple emails for over a week at a time. It is unacceptable for an insurance representative to make personal judgments and share those opinions with outside contractors. Our home repair estimates were all over $60,000, yet David Porter was only willing to approve $20,000--leaving us severely under-covered. Additionally, Rebekah Ninteman and Kiqra Torres Jimenez were both unhelpful and did nothing to improve the situation. Based on our experience, we would highly recommend working with a different insurance company if you value professional communication and fair claim handling. Avoid Farmers Insurance if you can.

Mr. Porter and his office took us in after we'd been with another company for many years, and they…read morehave been a tremendous help, numerous times, over the years. Only a couple of months after we signed up, tornadoes swept through Fultondale and wrecked a lot of our house. Mr. Porter and his staff provided a sense of security and peace of mind when we really needed it. They're excellent during far less stressful times, too!

Five stars for GEICO rep, Martese Davis! I was anxious and uneasy about insuring my almost 16 year…read moreold and switching from 15 years at AllState. She put my mind at ease and made me laugh. I understand my coverage (in real world language not just insurance jargon) and she walked me through the process of how easy it would be to file a claim should I ever need to file one. I also got more coverage for much less money. Thankful for kind voices and knowledgeable professionals to help me in this process! Thank you, Martese!