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    Allstate Insurance: Frank Capella

    5.0 (1 review)
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    Services - Allstate Insurance: Frank Capella

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    10 years ago

    Awesome service!! Rates are great and the insurance agent was beyond helpful!!! I recommend Allstate to everyone!!!

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    Mel Malone - State Farm Insurance Agent - State Farm Agent

    Mel Malone - State Farm Insurance Agent

    (3 reviews)

    My attorney has continously tried to reach out over an accident involving an Uber driver. One…read moreinsured under Stare Farm. Which had to do the first adjustment that's then passed on to Progressive which handles Uber. He is impossible to reach. For whatever reason. 6 months and a fractured rib later I'm still waiting on a settlement. And State Farm is the hold up. Maybe this will encourage someone to answer my attorneys requests. If it were your own family members suffering I bet you'd respond. God Bless...right? POS

    I have been a customer of Mel Melone's for around 12 years. I have paid about $22,896.00 in…read morepremiums to this State Farm Agent. My Car is a 2006 Ford Focus that I paid $14,000.00 sixteen years ago. I asked them for help with my claim because the people in the Claims Department couldn't understand simple math or were just trying to cheat me on my claim. My car was flooded and I asked that the carpet be replaced. I have pictures of the mold growing on it, and State Farm decided that it should be cleaned. It cost 783.29 for the carpet cleaning I paid $500 and they paid $283.29. It was cleaned and the car still smelled Bad. The 1st repair facility was paid $745.86 for the replacement of the carpet. They said the airbag module should be replaced it was damaged in the flood. I was choosing a facility that could repair both. The 1st facility returned the 745.86 - 218.75 for the tow bill money not received from the first payment. The new Estimate was submitted for $2,239.63. I asked that State Farm pay me directly they said they had to pay the facility - I agreed. Then they sent me some of the money anyway. They sent me $587.50 then $130.00 total of $717.50 toward the $2,239.63. They are still short $1,522.13 so I called the Mathematician in the Claims Department to find out if they are going to pay the facility and why they paid me. I was on the phone for 2 hours that day trying to do the math with this person then she offered me to pay for the parts but not the labor. Then offered me 745.86 the same amount paid for the carpet replacement ($1,463.36). I still need $776.27 toward the repair. I have paid them about $22,896.00 and have NEVER had a claim. Unbelievable how bad Customer Service is at this office. They must not need customers like me that pay their bills. Heaven knows State Farm Does not!

    Allstate Insurance: Frank Capella - homeinsurance - Updated July 2026

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