Shawn and his staff have always been extremely helpful, trustworthy and professional…read more They have helped me with various situations and have made clear what can be very confusing. Knowing your agent will be available and will help you through challenges is reassuring and invaluable.

Do not get insurance with this office. Absolutely horrible. I had multiple policies here including…read moreauto and homeowners. I cancelled my insurance with them and went to Allstate in 2016. I just got my mortgage statement and State Farm had billed my lender and got paid the 2017 premium even after it was cancelled, even after proof that I switched to Allstate was provided. I have submitted a claim with the NC Insurance Commissioner and am waiting for the results now.

Back in the Raleigh metro area after being away for six years and making the call to Anthony for…read morehome and auto coverage is one of the highest priorities we have right now! I've had a catastrophic loss when hurricane Fran swept through the Triangle and Anthony and State Farm handled that loss with the highest level of care and support possible! We've been customers ever since and will continue to be ever more!

Insurance companies are a very tough entity to review. Unless you've had a major claim and had…read moreexperiences to one side of the spectrum or the other the only thing you can really review is customer service and pricing. Up to this point I've never made a claim, lucky me, so I cannot review services I haven't utilized. Three stars for this company seems a little light so I'm edging towards 3 and a half. The customer service for this location has always been pleasant. Juanita was my latest service representative for this office and did a splendid job of communicating the details of swapping renter's insurance for a homeowner's insurance policy. I've been a member with State Farm for nearly 10 years and it's been the best deal I've been offered among the major insurance carriers I've researched. I'll likely continue using this agency and office while I live in this area. If I ever need to file a claim I will review again based upon my experience.

We love this Insurance company. Our agent has helped us with multiple policies and has advised us…read morethrough some important business insurance decisions. These guys have been extremely helpful and have impressed us with the personal touches and attention to detail with everything related to our insurance needs. Faxes, emails and phone calls are returned quickly and there have been no surprises or mistakes in our billing or correspondence. They have impressed us with how easy it is to deal with them. In addition to this, we have never had an insurance question that our agent couldn't answer. We have had two very different kinds of businesses insured with them (one a few years ago and one currently). Through this we have found them to be knowledgeable and patient with insurance advise and Mike (our agent) has even come all the way across town several times to help me understand how to best cover our businesses and feel at-ease about having the right coverage for our needs. I would recommend them to anyone.

We love doing business with Thaggard Insurance. They care about their customers and are willing to…read morego the extra mile. They are a family owned business who will sit and talk to you and explain everything to you and work with you. I would highly recommend you let them handle all your insurance needs.

A giant oak on Club Boulevard lost a huge branch. It speared my windshield and smashed into the…read morepassenger's side dash while my car was in the NCSSM parking lot late on a Friday afternoon. Broken windshield, dented hood and roof, and mechanical damage as well. The claims experience is great. I had rental car coverage and had a car the same day. This kept me on the road until the windshield was repaired. I waited until school was out to do the other repairs. All went well. I carry auto, homeowners, and umbrella coverage through Amica. I highly recommend it. Great service and reasonable rates.

I have been an Amica customer since the 80's and until recently have had good experiences. Their…read moreemployees are awesome. Their online servicing is the worst and makes the overall rating leaving much to be desired. I'm beginning to shop for service through other carriers, so we will see if that produces savings and a better online experience. The past two years I have had to personally manage all the billing as they continually screw up application of amounts due and paid. If they intend to retain my business they better improve their portal tools quickly.

So in an effort to conserve money I switch insurance companies. I combined my home and auto…read morepolicies and moved to this company. The sales staff is great and will try and get the best price for you. I was not even with the company for a couple of months before I had to file a few claims, 1 home and 2 auto claims, all within a weeks time. The auto claims were made at the same time as a drunk driver totaled 2 of my autos parked in the driveway at the exact same time. The insurance adjuster was nice and set me up in a rental right away. I kept the rental for about 6 weeks. That was much better that what Nationwide would have done, because my neighbor has them, and as soon as their claim was settled, they took the rental back the same day, even before the check was cut. With the claim department, the said that even after I cash the check, if I find evidence that my vehicle was worth more, just to send them the info, and they would add it to my claim. That was good customer service on their part.

I was treated with respect. The representative took care of business and I had no issues.read more

I've had auto policies and motorcycle policies with GEICO for several years in Northern Virginia. I…read morepurchased a house in Wake Forest in December of 2019 and after reviewing the policy that I got that I got at closing, I decided to go with GEICO to take advantage of the multi-policy discount. I contacted Megan Burrell, an agent in John Ratliff's office, got a quote, and authorized the policy. Ms Burrell was having trouble collecting the premium from escrow, so I paid the premium in full for a year, ($1508), via electronic check. Ms Burrell withdrew $1508 from my account three times ($4524) and attempted to withdraw it a fourth time. She would have succeeded if I hadn't placed a Stop-Pay on the electronic check and blocked her from making withdrawals from my account. Mistakes happen, I get that. However, when I brought this mistake to Ms Burrell's attention, she immediately started shifting blame. First to the subsidiary, Heritage Insurance, and then to me. The office manager, Tanney demanded that I produce bank statements to prove that Geico STOLE MY MONEY. They treated me as if I was the one perpetrating the fraud. They claimed that Geico didn't withdraw the funds their sub Heritage stole from me. Then they claimed that they had no record of receiving more than one payment and blamed my bank. As of today 8/25/2020 my money still hasn't been returned to me despite providing all the documentation that they requested to prove their thievery. This is more than horrible customer service. This is criminal. They have stolen from me after I trusted them with insuring my home, vehicles, and the well being of my family. This agency is untrustworthy. They are deceitful liners and should be avoided at all cost.

I have three vehicles insured with them extremely great people very nice people to work with . Save…read moreme tons of cash on my car Insurance's!!

I went into this office with my fiancé who had already spoken to Sam about his insurance needs. He…read morewanted to ask more questions about the quotes in person. We went inside and there were like 3 people on the phones. Once 1 guy was done, he asked us what we needed & he got Sam for us. Sam was friendly and patient. My fiancé had A LOT of questions & Sam provided his opinion on each scenario. The issue I had was that I saw my fiancé's EX-WIFE's information on the screen & that caused a bit of an issue because Sam said he was giving a discount based on 2 drivers when there would only be 1! I let him talk until he referred to me by the ex's name. How annoying! You really shouldn't assume, and my fiancé almost got embarrassed by Sam's mistake. I didn't know what they had been talking about on the phone. I just knew that they've been divorced for years and he shouldn't be calling me her name. Also, my fiancé said he never had a policy with her, so he didn't understand why her information would be on the same screen with him as if they were together. I guess it came from some insurance background report Sam pulled. Outside of that mistake, Sam was easy to deal with. The office was a bit dirty and dusty though, which was pretty gross. There were huge cobwebs in the waiting area & his desk was covered with dust. He wasn't professionally dressed either & it looked like he rolled out of bed and came to work. I guess it's cool if his boss allows it. They still need to clean!!! I have my own insurance, so this was the choice of my fiancé. So far, he's cool with the service.

My daughter (a young Marine) got stationed in NC and bought herself a car. Here at home in CA she…read moreused to pay $50/month ($300 for a 6 months premium) so you can imagine my surprise when she told me she got Geico and her 6 months premium was $2,034!!?? You bet a dropped everything and started getting quotes from different insurance companies in NC. I was shocked to see that almost all of them quoted me about the same! E-surance offered a bit less, around $1,600. Originally State Farm didn't even give me a quote online! To be honest, the only reason I even check them was to see how much they will quote me (considering the fact they are one of the most expensive ones out there) but I assumed the reason I didn't even get a quote was because the number was so high it couldn't even fit on the screen. Anyway, the very next day I got an e-mail from Daniel Price (one of the agents working in this office) apologizing that their system didn't give me a quote and offered to help me. By then I was so frustrated with those high numbers that I didn't want to even think about insurance agents. To me they all looked bad! So I basically sent him a border line rude e-mail, explaining the situation and telling him that if he can't beat E-surance's $1,600 he better not waste my time. He not only managed to deal with a nasty upset mother but also managed to offer a better quote! Very patient, very understanding and very knowledgeable! I have no idea who that unhappy person before me talked to, but I can't say a bad word about Daniel! In fact, I have only good things to say! He answered ALL of my questions (and you can bet I had a TON!). He not only answered them, but he did it in a timely manner! He also explained very patiently to me why her rates were so high (darn NC! You people are nuts to live there with politicians like that!). He treated me like a human (something insurance agents don't generally do). Let alone he offered the best quote! And did not ask for half the policy in advance! My daughter is making monthly payments. He's been also very helpful with the questions I had about the insurance laws in NC. My daughter got charged some crappy fee cancelling her Geico insurance. Daniel helped with that too even though it wasn't his business! Yeah, I like him. I feel my daughter is being well taken care of. I'll update this review as time goes by and I have a bit more to say about this office but so far I am beyond satisfied with the service provided! Wish all insurance agents were like him! Thanks, Daniel!