Impossible to get a response from these people about what should be simple questions regarding…read morepolicies they manage for you. Incredibly frustrating dealing with them - you contact 1 person and get a response from a different person sometimes weeks later. Unacceptable way to do business, especially as an insurance broker.

I love that it is personable, local, and all my interaction has been great - helps me understand…read morewhat is going on with my insurance and I'm never bugged about anything new or pursued to get more than what I need. It's just nice to know that a phone is answered by a person, and if not, messages are promptly returned - there are little touches like birthday calls and things like that just make it feel like an extension of my home rather than some nameless corporation.

My husband and I get all of our insurance (home, auto, health, etc) through Carolina Insurance…read moreGroup. You WILL NOT find better rates from another agent! Toward the end of last year when we had to add our new baby boy to our health insurance, we went straight to Ray, knowing he would give us options with the best rates and coverage, and he indeed, delivered. If you're like us, you're probably paying for Homeowner's Insurance throughout the year via an additional amount on your mortgage, which is put into Escrow. Again, like us, you enjoy the convenience of allowing the mortgage company to pay the insurance from this Escrow account, so you don't have to think about yet another large bill (hello, property taxes) every year. If this sounds like you, CALL CAROLINA INSURANCE GROUP, because you're probably overpaying! We have the same coverage we've always had, but after asking Ray to price some Homeowner's Insurance for us, we're paying $800 LESS per year! We still don't have to worry about an extra bill, since it's built into our mortgage payment, but we're now paying less on that bill every month (without even refinancing)! You owe it to yourself and your family to make sure you're not overpaying on your insurance. Think about what you could do with that extra cash each month!

Ray has always helped me by finding the company that works best for my budget and needs. My…read morecurrent insurance company, Travelers, did an awesome and thorough job with both my car and house damage. Very quick turn-around and very professional!

Back in the Raleigh metro area after being away for six years and making the call to Anthony for…read morehome and auto coverage is one of the highest priorities we have right now! I've had a catastrophic loss when hurricane Fran swept through the Triangle and Anthony and State Farm handled that loss with the highest level of care and support possible! We've been customers ever since and will continue to be ever more!

Insurance companies are a very tough entity to review. Unless you've had a major claim and had…read moreexperiences to one side of the spectrum or the other the only thing you can really review is customer service and pricing. Up to this point I've never made a claim, lucky me, so I cannot review services I haven't utilized. Three stars for this company seems a little light so I'm edging towards 3 and a half. The customer service for this location has always been pleasant. Juanita was my latest service representative for this office and did a splendid job of communicating the details of swapping renter's insurance for a homeowner's insurance policy. I've been a member with State Farm for nearly 10 years and it's been the best deal I've been offered among the major insurance carriers I've researched. I'll likely continue using this agency and office while I live in this area. If I ever need to file a claim I will review again based upon my experience.

Got two different quotes for the same thing from this office, with two different agents coming up…read morewith different rates. a week later I'm still waiting for them to respond to explain. Obviously, I moved on to another company if they can't even sell their own insurance, how are they going to even handle a claim?

We have worked with Joan Humphries and McClintock Insurance for several years. My husband first…read moregot the quote and I was amazed at the savings. Since acquiring home and car insurance through the agency, Joan has constantly been our first "go to" for any questions and comparisons. I expect she has decades of experience and can not only answer the questions, but explain how or why. Every year she patiently reviews the policies and my inquiries. She recommends updates (add/delete) based on our needs and changes in the industry. When we call the office, we do not get a robot machine. Someone answers! The service is top notch and the staff are always on her toes! TY Joan and McClintock for a job well dome!

I've been a client of Rogers Insurance Agency for over 20 years, and they've consistently taken…read moreexcellent care of all my auto and residential insurance needs. I especially want to highlight Angie -- I've known and worked with her throughout this entire time. We have never had a single bad experience. As our family grew and we added two young drivers (plus a few mishaps along the way), Angie always helped us find the right insurance company and the best coverage for our changing needs. She is patient, knowledgeable, and truly committed to finding the best solution every time. I highly recommend Angie and the entire team at Rogers Insurance Agency. Outstanding service for over two decades! Vijay

My experience with them has been great. Anytime we need to make a change, Angie has responded right…read moreaway to email. Low rates, responsive to claims and just nice to work with. I couldn't ask for more.

I've been a customer with University Insurance for about three years. They've been great, but I had…read moreto share my five-star experience dealing with Harvey, Annie, and John after my car was stolen recently. They made the whole process way easier than I expected. I discovered the car was stolen around 7am and was in a rental car, provided by Erie, just a few hours later. The agent, adjuster, and everyone I interacted with was so kind and responded very promptly. They coordinated everything seamlessly with the rental, body shop, insurance claims, without me having to chase folks down and spend a lot of time on paperwork. They kept me informed every step of the way and provided a fair and generous settlement once my car was recovered and we realized it could be repaired. Overall, they made what could have been a stressful situation far less difficult, and were so easy to interact with along the way. I highly recommend them!

Steer clear of Heartless Hartford!! This company cancelled my mother in law's HO insurance while…read moreshe was in a COMA, a loyal customer for years, and then REFUSED to help my wife update the insurance for the estate while we try to sell the house. Hartford's customer service in on par with sewage!! Do NOT use this company. They are a disgrace.

Great customer service and follow through. Jonathan and his staff are a joy to work with and l'm…read moreconfident that Farm Bureau will be there for me if ever needed.

Jonathan and the team are great! Unfortunately we had our first claim and it could not have gone…read moreeasier and better. It far exceeded any other insurance experience we've had with any competitor. I highly recommend!

I have had insurance with this agency about 20 years and they have always been on point with…read moreservice and help. Thanks guys