Ive been with State Farm many years, I haven't always had the perfect record and at times ive…read morepanicked and anytime I'm in distress they've talked me down and helped me out. I've had two accidents, both times my car was in and out of the shop within 2-3 days. (Pre-Covid ofcourse) But Ellen and her girls work hard to keep up with all of us without judgment and tries to get us every discount possible during these hard times. It was never a hassle making any claims and I'm grateful for them! Choose Ellen Aders State Farm to have your back! You won't regret it!

I love this office and staff so much. I moved back to VA from CO 2 years ago and Ms Aders had my…read moreinsurance needs taken care of in a snap. State Farm is my insurance carrier of choice and having an agent office that is personable and kind and patient just puts the icing on the cake. Needed a windshield replaced and Catherine in the office put in my claim for me...in a world that has gotten so stressful, it's incredible to know that this kind of service still exists. Thanks for making my life easier!!

I began my business with this company back in 2007, following my new spouse who had been with…read moreViolent and now Connie for many years. I cannot emphasize enough the excellent customer service that we receive from Connie and staff at Stoneburner-Carter. We have multiple policies with them and are very pleased with the coverage and prices on auto, home and umbrella. Definitely friendly, old school type of community business. While we don't live in Front Royal any longer, we continue to do business with them because we like the service.

Sent me a proof of insurance for a home improvement company at the request of the home improvement…read morecompany owner. The proof of insurance sent to me was the biggest load of BS on any form I have ever seen. The policy is made out to a business other than the home improvement company signed by people other than the home improvement company owner. It has no defined coverage for anything and is contradicting whether this policy is cancelled or not in 9 days. It says it is cancelled by all indications then says it is still good for another 3 yrs. If I could give this place NO STARS I would. They need to get their act together on information they send out and get some professionalism in their business. I won't touch insuring with them if they were the last insurance company on earth.

I have been a long time customer with State farm over 11 years. And for the longest time have not…read morehad any issues, Unfortunately within the last several months I have had nothing but issues with the office help. They are either EXTREMLY delayed in getting anything over, or questions answered, or honestly just leave you hanging when you need their help the most. After trying to get something set and stone with them for 3 consecutive weeks in a row, it was always and issue with their systems. "Oh our systems are down right now".... or "they just went down, and unsure when they'll be back up"... this was the same excuse a few times when our deadline was already up and was struggling trying to get things put into place due to their negligence. I don't know how a company/business operates when there are constant system issues (if that even is the truth). If they follow up its weeks after they were suppose too, or the customer has to do the follow up for them. I have been extremely disappointed with this branch. And bill should know that his office help is driving clients away. After today, myself along with several of our business vehicles will be moving over to another insurance group that stays on top of things, and makes sure nothing gets slipped or missed. We are tired of the back and fourth with no direction, and no communication unless its way to late or we have to initiate it.

From the owner: The Bill Powers State Farm Agency in Front Royal, VA, offers personalized coverage options,…read moreincluding Home, Life, and Auto Insurance to Warren and Shenandoah counties and beyond. With over 30 years of industry experience and a rich family history with State Farm, we are dedicated to helping our State Farm customers insure what is most important and be a your insurance provider. Call or visit us today to explore your options License #: VA-113194