We had an awesome experience with this branch of AAA…read more Friendly professional quick service. I'll definitely use them again when the need arises.

Every experience with AAA for many years on and off has been beneath 1 star. Horrible arrogant…read moreservice, price gauging and I always pay my 2 bills on a certain date of the month. I paid my auto insurance and renters insurance on december 3, 2025. Sonoma office had a new girl, I had a hunch she would make a mistake. I paid her the full amount due for both and gave her my stubs for both bills. She had been there for 1 week. She sure did make a mistake. They scammed me out of $70.00! I cannot find my reciept which they were supposed to staple it to both stubs on the back. I was sent a notice from AAA that my renters is lapsing after paying them, the office Mayra told me I could pay them again! I was furious, its Christmas time and they not only took my payment Dec 3, they lied to me and would not even research this to hold the new girl accountable. They kept my $70.00 for renters and I met with the snarky manager who said we would have been over book in our drawer that day, hmm they did not even check, he told me bye bye and to leave his office because I was so mad! I drove 40 min. Each way in traffic because of the new girl's mistake! Unreal hell! I told a couple on the way out, do NOT do business with these people they scam people out of their money, the manager ran to the door opened it and said dont listen to this person, come inside! Wow what a cover up! Do NOT do business with any AAA the corporate has done this to me before too and Folsom office is really vile! They lie and will raise your rates if they dont like you. Please stay far away from AAA run! Please trust me! I paid them and they lie through their teeth! Mayra hung up on me too! Unprofessional! Fyi I tried to cancel with them months ago and she would not let me so she lowered my premium as long as she could and I bought a new car and she price gauged me. They are scam artists. Please, keep every reciept, hold them accountable! They hate people, but they love your money so much so that even if you make a payment on time, they will lie in their system and state you did not and they will get their entire office to stand by it and they actually removed my payment from their computer! I pay all of my bills in person and with cash and they knew what they were doing. Do NOT trust these people they are wicked evil snarky and they could not care less! I pray AAA gets theit karma and goes bankrupt for price gauging and scamming innocent people. I am shocked this happened to me, take note stay away from them please. There are better companies out there that truly care.

Dean Zeller and Julie Lim are ALL about serving me with their listening and their help in my having…read morethe best medical and prescription coverage possible. Kind of all in a days work, right?! Except this duo is very unique. In my 44 year experience of consulting CEO's and professionals on producing unprecedented results there is a quality about some people that shines as bright as the sun ... Dean and Julie have this quality. When I imagine what would be the most descriptive words for their teamwork, what most sings out loud is their love. Sure, they know information we don't know that they are educated to give us. A line of demarcation with them is they really do love people. It shows in all I have experienced with them. And, in the insurance line of work, I basically know nothing and couldn't think my way out of a wet paper bag with regard to which insurance company is the best for me ... all the while, Julie at the helm and Dean as her safety net ... the two of them patiently and kindly help me to secure the best insurance. Being of service to another person is truly an art. Dean and Julie have attained a high level of mastery with their art. Thank you!

Integrity and accurate information. I came to this broker in 2020 during the COVID special…read moreenrollment period. I wanted out of KAISER for a number of reasons, not the least that I was experiencing intense pain in right hip but they kept telling me it wasn't "bad enough" for surgery. OUCH! When I went to Zellers I moved to a Medicare Advantage plan and got a new doc who ref'd me to Orthopedic who confirmed that I had bone on bone hip pain. THR done within a month. Fast forward to the next plan choice time and the agent at Zellers, led me astray to keep me in the med adv plan and the commissions she would earn. She read a list of diagnoses that would prevent me from having Medicare... I answered to no to all but the last question. And I believed this and stayed in med adv for another year. I since learned that there is no such disqualifying questionnaire. I did the research and now have a Medicare/MediGap beginning 1/1/26 that will serve me well. So, do your research folks. A broker is self-serving and not needed if you are willing to learn the system and make your own choice!

I'd like to thank Sandra Manzo for providing such great service…read more She's very knowledgeable and professional at all times ,always prompt in responding to my inquiries. I Couldn't be happier with the level of service I received Thank you, Sandra highly recommend !

From the owner: We strive to inure you the way we cover our own families. We are available to meet your insurance…read moreand financial services needs by providing auto insurance, homeowners insurance, renters insurance, life insurance, health insurance, business insurance & umbrella policies for California, Oregon, Nevada, and Arizona residents. Focused on Marin County, Sonoma County & Napa County including Novato, San Rafael, Petaluma, Cotati, Rohnert Park, Santa Rosa, Sebastopol, Penngrove & Sonoma. License #: CA-6002253, AZ-3001617925, NV-3741200, OR-3001627875

Jeffrey wasn't able to help with my request, but was very kind to talk me through why and help me…read moreon the path to finding what I needed. Seems like the kind of guy you'd want on your team!

I've been working with Jeffrey Martin and Farmers for several years. Not only is he friendly and…read moreprofessional, but he has his eye out for saving me money. And the one time I really needed him he was there, and went far and above the call of duty. I highly recommend!

Jessica took the time to review and explain all my auto and home coverages. She also went above and…read morebeyond by bundling my policies and saving me money! If it's time to revisit your insurance and you need a new Agent, don't hesitate to give her a call!

John M. Caris of Sonoma Valley Insurance: www.sonomavalleyincurance.com…read more John MCaris is a trusted advisor in the domain of insurance for our entire family. Over the years, he has helped us navigate gap health insurance during changes of employment, and recently provided new health and dental care options and timely solutions, specifically appropriate for each family member. With an approach that is educational, very personalized, and kindly patient, our insurance needs have been clarified and solutions provided, with John's stewardship. We will be reviewing additional home, auto, and other insurance options with him, and have recently recommended him to friends, and financial advisors, who are also satisfied. Thank You for the excellent communication and service, John!

John Caris and his staff are very knowledgeable about their business. I have always obtained great…read moreservice from John regarding different insurance policies over the years. He and his office manager, Elissa, are great to work with.

I contacted this agency when Safeco pulled my policies. I got a quote that was just a bit lower…read morethan a competitor, so I gave the person the go-ahead and she said it was going to underwriting. I contacted her a few weeks after the cancellation went into effect and she said that my property was not covered because underwriting needed more information. No follow ups were given - she just let my policy lapse with not a word. She said she called and didn't get a response, but I had no calls from her on my phone, no messages, no emails, nothing. I would recommend using a different broker.

What a lovely agency. I spoke with Kelly and she is beyond amazing. She gave me the best advice…read more Very helpful and kind. Definitely use the to help find your best insurance.

Upgrading because Progressive finally squared things with my health provider. It took a few months…read moreand a letter to the California Department of Insurance, but they finally came around. The final warning still stands, though: in a personal-injury case, talk with a lawyer before you sign anything. If you like dealing with people who will take advantage of you every step of the way, Progressive is the company for you. Their claims adjuster snookered me into accepting a settlement for a personal injury claim that turned out to be about 5% of the emergency room and ambulance charges. She knew how big they'd be and how long it would take for them to hit, and she knew I didn't, so she fleeced me like a sheep, smiling all the time. Now my health provider and I are on the hook for $23,000. I've never been one of their insureds, and never will be, after reading those people's reviews. I'm posting this to warn people: if you need to file a claim with them, get a lawyer first, and don't sign anything without checking with your lawyer.

I called progressive to get a quote for my vehicle. It ended…read moreup being the equivalent of a FBI interview where I was asked to disclose very personal informations about myself, my education etc..... Felt totally disrespected to have my privacy infringed in such a way . What they should ask is about your driving records not if you have somebody living with you and many more inappropriate questions that I would not dare to even ask a close friend I am absolutely enraged at the process and even wondering if this is legal. I will definitely follow up on that issue. I also asked who they resale my profile to ? The operator said they do not do that but I did not believe her At this point I had to hang up to stop this gestapo like interrogation of my private life . It is clear do not give your business to this Company , their questions are inappropriate and invasive and have nothing to do with insuring a car .I am insured with Geico , their interview was to the point. Just what they needed PROGRESSIVE IS A SCAM COMPANY ,operating at the limit of what the law allows about privacy . Time to find out what the law allows as far as your privacy