I went into the AAA Petaluma branch in person to confirm whether my cargo van would be covered for towing. I was clearly told yes, as long as there was no business logo on the vehicle. When I actually needed service, the tow was refused because the vehicle was considered commercial/oversized. This is a serious issue because I relied on the information given in person. If AAA cannot tow certain vehicles, staff should clearly explain the limitations instead of giving incorrect assurances. I'm now left dealing with a situation that could have been avoided with accurate information upfront. read more

AAA Petaluma Branch - Auto Insurance Near Me - Petaluma, California

The people that helped me out are life savers. They went above and beyond to help fix an issue with a title transfer. I will return here just to conduct my business with Bart. Amazing service. There were two others that helped and were very courteous as well andI apologize I didn't get your names. read more

Everything was great. A lady greeted me the moment I entered the building. A very nice person talked to me about auto insurance. He was so patient I felt guilty taking up a ton of his time. Sorry I don't have his name with me. read more

Maggie and Suzanne are terrific. Josh is a diligent manager. Chase is a nightmare- going out of his way to be unhelpful, rude, and disrespectful (sarcastic, refusing to address with appropriate name, passive-aggressive endlessly.) who knows what was going on with him. but he will be facing consequences. he was *extra* obnoxious @ the exact wrong person. you would do well to avoid him at all costs. must be a damaged individual. read more

Passport photo. I can only make a quick stop before I took my son back to school after the dental appointment. When we first walked in, we asked how long of the wait. Chase greeted us. He said, 4 people ahead of us, should not take long, couple minutes, he set a place for us to sit and wait. Not even warm up the seat, less than 5 minutes, he helped taking my son's passport photos. And sent us out as fast as he could for our convenience. I love how efficient people work! Thank you Chase! read more

I needed to change a custom plate on a new vehicle. When I checked getting an appointment at DMV, it was going to take weeks...and the last time I had a DMV appointment I had to wait 20 minutes to get to the counter. However, AAA in Petaluma I was able to make an appointment for the next business day. They were able to quickly take care of my DMV forms etc and got me out quick. This is a role model on how to take care of customers. read more

Exceptional. I had a traumatic encounter with an unpleasant Petaluma DMV employee who left me with no questions answered and the little information that was provided to me was conflicting. I went to AAA Petaluma and worked with Mario who was professional, kind and resolved the issues effortlessly. read more

I was immediately greeted as I walked in and was offered assistance. I needed to register a car I had recently purchased in my name and pay the registration for other car. The lady put my name down and said they would call me up when they were ready. I was seated for no more than 2 minutes before a very friendly and knowledgeable woman helped me. I was in and out in less than 10 minutes. read more

I cannot sing the praises high enough for the employees at this branch who were compassionate, infinitely patient, and persistent in trying to solve a problem for me. I was using AAA's DMV services. The application I was completing involved printing information from my medical provider via my phone. Maggie was my first patient helper. Suzanne Cole then spent 45 minutes trying to assist me until we both decided that I would need to pursue this further with my medical provider. I returned later that day with the correct paperwork and Chase Jacquez processed it all seamlessly. He was personable, pleasant and efficient as possible! I know that I would NOT have had the same experience at the DMV! Thirty years of AAA membership has been worth every penny with the service they provide. Kudos, AAA Petaluma! read more

I haven't been to this office is over a decade and I was glad to see that it's still here and hasn't been moved to some mini mall. This branch is ticked away and doesn't get as hectic as the others making it easier to take care of business. This is a particularly good place to get your car registration done. read more

I had DMV issues with my RV, getting tags. Recently moved here. They found out what the issue was, fixed it and I walked out with my new tags!!! Great customer service!!!! read more

They are always nice and helpful. Have used this branch for over ten year. They have a good selection of products for you too choose from and save you time from the DMV. read more

The AAA Branch in Petaluma is a hidden gem. Small lines and wonderful workers. I highly recommend this reliable business and location.

Was able to do a notary there for a reasonable price, and the staff was friendly and helpful.

Went to get me registration done after work around 5:30, due to my schedule this is the best I can do. I've tried three times this week and finally was able to make it. They refused to do my registration because it was raining outside and didn't want to have to go to my car to check the vin. Lazy and unprofessional half of them weren't even wearing masks. read more

Was a customer for years. After losing my job due to covid shutdown I had to switch to another company that offered a better rate. After cancelling on my last day of the billing cycle they sent me a bill which they immediately sent into collections. After multiple calls being placed on hold then hung up on I had to pay a bill that they claimed they under charged me a year ago. Would not recommend this company go somewhere else for your insurance needs. read more

UPDATE** Jennifer Johnson of AAA member relations contacted me a few days following my Yelp Review posted. Jennifer was forwarded my complaint from what sounds like another AAA associate who monitors social media. Without a ton of effort on my part Jennifer restored my faith in humanity by promptly ordering me a refund check for my 80$ out of pocket expenses. This is what I'm used to with AAA! It was greatly appreciated after having to deal with Mr. "Not my problem -by the book Zachariah" of 1-800-AAA-Help. I was also advised the involved call taker and Supervisor Zachariah got a good counseling in return. Thanks again Jennifer and AAA! read more

Its been three plus hours waiting just outside Petaluma. 4-7pm still waiting. yea just called dispatch because they said they would be here by now and he said it would now not be coming and should get commercial help and seek reimbursement.. why am I a member?? read more

The gentleman named Jim went above and beyond the call of duty helping me walk through what I needed to do and he was so very kind and helpful. I wish I had gotten his last name but he was a real gem. Many thanks to him! read more

Triple a is a great company, but I sure miss old counter underwriter. I tried to unedited that after I cooled down, but yelp wouldn't let me. Area for improvement is wait times. Now I didn't purchase additional products thanks to unwriters making me wait and not even awkowledge me. Company is great but not every apple in the basket is. read more

AAA is my favorite place to get everything done My insurance, my DMV needs and planning trips! I went in to go pay my tags and I was there for only for 10 minutes just to get the tags. Instead of going to the DMV which would take most of the day The customer service is excellent and they get to you in a timely matter! I have no complaints read more

I have been a member most of my life, over 45 years of AAA coverage. I brought my vehicle to a AAA Certified Auto Repair place. The car was serviced and $500 dollars later was not fixed by the Auto Repair (Dave's Auto Petaluma) . I called AAA to ask about their guarantee and was told to read the fine print of the Contract. Turns out that they will only really help you if you've been serviced by AAA roadside assistance or their Auto and tire center. AAA was of No Service to me, but willingly hung up on me when I asked what specific sections I should read. Avoid this Office, or use at your peril and expect personal losses to your bank account! read more

I have been a AAA memeber for 30 years and today I had the worst experience at the Petaluma DMV counter. It was like the representive was dead inside. I guess that is what DMV work will do to you. Also, open a window and let some fresh air into that place. read more

I used the Petaluma Branch today to move a title over on a car due to my mother passing away. They were not only super helpful they were able to get this process completed in minutes vs. the hours I had previously spent at the local DMV for an unrelated matter. The other aspect of the visit was to insure the vehicle now that it was moved over. The AAA rep was extremely helpful and able to provide clear options to ensure I was receiving the best rates possible. I am frankly not sure why anyone would not carry AAA for roadside assistance if only for the DMV services they offer. read more

We went here to get my wife a temporary DMV handicap placard. I have been a member for almost 50 years and am a premier member. My wife no longer drives, and has no reason to maintain a membership. We were told that we could not get a placard for her because she's no longer a member. Way to take care of your long-standing faithful members. It didn't matter that I am still (for now) a member. So sad. read more

No wonder this office is always empty. They all know that their service is bad. I recently moved and went in for a address change using their DMV service. Although it was the service I have used before, the lady claimed they have not done that for years!!! She offered to send it in with the other paper works she had, but knowing that the document has to be stamped and get a brown card(also date stamped by them) which we have to carry with our licence to indicate that we have reported to the DMV, I left the office and went to the Santa Rosa office. At the Santa Rosa office they sure enough took the document and automatically gave me the brown card. In conclusion, if it is not too much of a trip to go to the Santa Rosa office for you, take your time and go to Santa Rosa! Less hassle and less stress!! read more

Well I had an awesome experience with my Agent @ AAA Melissa Smith.. I needed Auto w/ with my current job listing as an addition and I also needed home insurance this was a brand new policy request Alot of work BTW... 1st off her rates were competetive and she turned it all around with in 8 hours. We started the process at 8am yesterday 10-25-12 and by 4pm sharp I had copies in my email. I was insured just like that.... I had all my paperwork and was a happy customer so if you want prompt, courteous and excellant customer service Melissa Smith is the agent to call at AAA in petalume Ca. she can be reached at the Petaluma office at 707-781-6705 or via email at Melissa.Smith@goaaa.com Thanks Melissa U ROCK!!! read more

Rafael Ruano is a God-Send. I was paying way too much for car insurance. For three years, I marked 'yes' to 'Have you ever been in an at-fault accident?' and paid skyrocket premiums for limited liability. What these cheap agents refused to notice on my record, was that it actually said 'not at fault'. Great. My boyfriend was transferring his AAA account from a group policy to his own. He was surprised to see just how affordable AAA actually was. My mom has always had AAA, and I thought it was only for mature drivers with a sparkling-clean record. I also thought that it was the MOST expensive of them all, given their reputation and services offered. So, I stuck with the AAA roadside card. When the bf was setting this up, he happened to mention that I had just moved into a new house that I was renting. Rafael said I should call him about renters insurance, and that he would give me a screaming deal. I figured, sure, like 20% MORE than what I'm already paying? So I called him. I was shocked. I got FULL COVERAGE on my new beetle AND renters insurance (that actually covers a lot more than just your rental!) for under $125 a month!! I was paying more than that for JUST liability on the bug for years. I FULLY recommend Rafael and AAA to anyone. If you have insurance, don't have insurance, pay too much, or think you pay less. Call him. He is amazing and has been so helpful in taking care of this whole thing! He is located in the Petaluma office, but direct # is (707) 781-6704. Tell him Nancy referred you :) read more

I needed notary services but was unable to reach an actual person - all they wanted to do was sell me a policy or membership (I am already a member). So, even though Yelp said they provided the service, there was no way to access a person to determine if they do, in fact, provide the service. Poor experience, for sure. read more

We have had AAA in my family for years. We have had nothing but smooth and helpful support in all roadside situations. 2 years ago I purchased auto insurance through AAA. My agent, Jan Vreeburg was exceedingly patient and helpful, in setting my husband and I up with 3 different insurance plans (we had just gotten married) and answering the 200 questions I had... He made sure to go through every detail with me, helped me look over my driving record, got us set up with renter's insurance for a great yearly price, and since then we have gotten far more than our money's worth. I have never once been "outsourced," on a phone call, and after 2 non-fault accidents- I swear by their outstanding service and the quickness that they deal with claims. Friendly & Fast- the way it should be, but so rarely it is in companies these days. Jan Vreeburg in Santa Rosa, and al other AAA staff get a 5 star from me! read more

Pleasant, unexpected visit today. Since I needed to get my car tags after smogging my car, I was planning to hit the Mendocino Ave location on my way home. Then, driving on McDowell Blvd, I spotted the Lynch Creek AAA office, pulled in and including standing on line behind one person, was back in my car in under 10 minutes, tags in hand. Pleasant woman took care of it. Off topic, after I asked, she estimated 80% of the people who come on are doing DMV business! read more

I use this location to do all my DMV stuff and travel stuff. I love how fast it is. The people are always helpful and know what they are doing. read more

Over the years, I have needed, car, home and renters insurance and Melissa Smith has taken care of all my insurance needs. She is informative, friendly and very responsive by phone and email. And not only does she do a great job, but my entire experience with AAA has been very positive. Over the years I have had the trifecta of road side assistance, from flat tires, bad batteries and locked keys in the car and they have always been professional and quick to respond to get me back on the road. Thanks again Melissa for taking care of my insurance and keeping me safe on the road. dc read more

I want to the Petaluma office Thursday morning to get my car registered and I've never had an easier experience registering my car.

I've been coming to this branch for over 20 years and the service has always been great. Everyone is friendly and courteous in addressing my concerns and needs. They are the best. read more

This branch has always taken very good care of me. I recently had an issue with AAA and the manager helped get everything straightened out. I appreciate the loyalty this branch has to our community. read more

I have been a AAA member for years, added my auto insurance, & then my home owner's insurance. I have been happy with AAA overall. Melissa Smith is my agent at the local office & she is wonderful. She is very knowledgeable & experienced with all that AAA offers. She will always take the time to review your insurance policies, even if you aren't a AAA member. Her goal is to give you piece of mind & make sure that you are fully covered in the case that you need to use your insurance. She has also saved me money by looking at all the details of my policies to make sure that I'm not over covered for things that I don't have in my home or how sometimes a few dollars per month or year can give you a lot more coverage where it counts. I highly recommend Melissa Smith at AAA. read more

Way better than going to the DMV. The person I got was very helpful. I registered a car I had bought out of state and not everything was obvious, like finding the EPA CAL stickers. Found it under the carpet and speakers on the engine cover, took more than an hour and they were very patient. read more

I'm a long-time AAA member and recently moved to Petaluma. I've visited the AAA office here on a few occasions, primarily for DMV-related matters. The office is fairly small and its staff are very helpful, plus they're a fun & lively group. It's wonderful to have such excellent resources so close by. read more

Dan Martin at AAA is awesome! Very polite and always returns calls or emails promptly. I highly recommend him!