Recently changed agent from an approx. 13 year relationship. The service received during this…read morelatest HO3 renewal process was a step above all others. This is specifically relating to the service given by Mrs. Lopez. Rates are in line with the others. Resting assured that if a potential claim or question arises, I have an agency that will go above and beyond to satisfy my needs. Give them a try, I'm very glad I did.

Jeff and his team are always attentive and knowledgeable with regards to the coverage that best…read morefits my insurance needs. Great service and great follow up! Sean K.

My husband and I have been on the hunt for new auto insurance as our current insurance provider has…read morebeen increasing our semi-annual premiums over 20% for the last 3 times with no claims/changes on our record. My husband put in an online request for State Farm representative to give us a call for a quote. We got lucky that Kelly Holmes got our inquiry. Kelly who immediately made us feel comfortable and valued, took his time to understand our needs and concerns for rate increases across the State of FL. At the time of our 1st conversation, the quote did not look like it was going to be cheaper, but Kelly spoke on the phone with me for about 20 minutes without making me feel rushed or feeling like it was a waste of his time. Actually, it was the opposite, he apologized that State Farm could not win our business and said that he would send us a thank you e-mail with current quote just in case. We then decided to give Kelly another chance by seeing if he is able to bundle auto and home insurance for better pricing. The reason for this review is because our current auto insurance agent has had our business for the last 7 years and always made us feel like we were a bother when we asked any questions. Kelly however, who was a representative on the phone, who we had never met, made us feel like we have known him for years. He empathized with us, reiterated the importance of having a solid coverage as well as provided valuable advice. We ultimately decided to switch insurance agents. We couldn't be happier to be back with State Farm, as we used to have them for years before switching. Thanks Kelly and the rest of the Beahn's team for providing fantastic customer service to us! We look forward to partnering with you.

From the owner: Our mission is to become your first choice for all of your insurance needs by establishing a…read morepersonal relationship with you and helping you understand the risks you face every day. We focus on Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, and Commercial Insurance throughout the entire state of FL. When the unfortunate incidents occur we pledge to be there to assist you through the good and the bad. License #: FL-L123235

If you want a smooth home purchase, do not use this company. They do not go above and beyond. They…read moredon't even do what's required.

These guys not only dealt with my hilarious lack of preparedness in moving to Florida from Kansas,…read morethey did it cheerfully and without a trace of judgment. The whole process was painless and smooth, and the customer support since then has been exemplary.

I was shopping for new auto and home insurance due to my current insurance overpriced policy…read morerenewal. Called Dave Snell and Nikki Webster was extremely knowledgeable and helpful. She explained my options and put together policies that fit my needs. I will be saving over $2000 a year! Thank you Nikki!!

Wish I could give 0 stars! Imagine calling up and making major changes to your policy, those…read morechanges being recorded and left in your notes. You have a long history working with this office/company so you put your payments on auto-pay trusting everything has been revised and updated. How upset would you be to check your bill only a couple months shy of a year later and realize they never made any changes to your bill. That's reality for me right now! I'm beyond upset with this office. I'm actually canceling all my previous and pending policies immediately. I can understand mistakes being made, it's the inability to give me credit or any kind of compensation for charging me so much extra money this whole time after ADMITTING The Mistake is their fault. Totally unacceptable. State Farm is typically a fine company, but I strongly urge you to go through a different office.

As someone who hasn't changed insurance providers in 20 years, since I was a teenager, I can attest…read moreto Runnels worth! They helped me not only find a better car insurance premium with the same coverage and even better deductibles. They also helped me find similar house insurance when my prior company was dropping me. Give them a chance to help you find better options! Be sure to ask for Catherine, she is the best!! Super helpful and will walk you through it step by step!!

As a client for over 20 years, I am absolutely disappointed with the service we received on a…read morerecent/current claim. This is a flood claim, in which temporary housing was involved, and everything from phone calls. Incompetent adjustors, lack of follow up and ultimately delays in payment were involved. We were specifically told by Warren yesterday 7/14/20 that payment would be overnighted today and received by Thursday 7/16/20. We followed up today to get the tracking number he told us he would have only to be told the payment was mailed out today and scheduled to be delivered Monday 7/20/20 by 8pm. Of course the contractor is calling, texting and emailing for payment for completed work (rightfully so). 4 months, numerous broken promises and more than a handful of "I'm sorries"! If you are OK with paying premiums and NEVER have to make a claim, Runnels Insurance is the company for you.