Since Gallagher purchased this insurance company things have gone downhill. Customer service there…read morewas great and they always seem to find great prices on insurance. Now you call and leave messages, don't get calls back, or you call, ask for something, talk to somebody and they still don't call back. I found much cheaper insurance elsewhere. It's a shame because before Gallagher this place was five stars but today I'm being generous with three stars.

I have been using them for years. I highly recommend them. They make a point of staying current…read morewith the most recent ever changing tax laws and are constantly rearranging how we file so that it is to our advantage.

Cormie has always been trusted by my family. If you need something they are extremely helpful and…read morealways work with what we ask.

I called them today looking for renters insurance. The man that answered the phone was extremely…read morerude. Started the conversation off talking to me like I was stupid... then proceeded to continue to give me attitude. I do not recommend this place to anybody. I was told he was going to look for an insurance company for me and contact me back. I called at 11 AM this morning, and never heard back from him. So I just called, he picked up again... I forgot to get his name, but he proceeded to tell me that he was unable to find anything for me. That's fine, but at least have the decency to call me back and tell me. And if you have that much of an attitude over your job, you should probably pick a different career. I found a better company that is willing to work with me and help me with whatever I need. Again I will never recommend this company to anybody, horrible customer service!!!!!

Has handled my taxes for the past couple of years. Always done well in advance of the 4/15…read moredeadline. Through, accurate and at a reasonable price.

Shalyn Scribner, the Asst Branch Mgr, was a pleasure to work with on a safe deposit box. Very…read moreresponsive and easy to reach. Thank you!

I applied for a car loan here a number of years ago. I have an 800 credit score and had enough…read moremoney in my bank to pay for the car outright but wanted a loan because interest rates at the time were good and it made sense to get a loan vs spending my whole balance cash on the car. Adk trust told me they wouldn't lend to me because I lived in a trailer park. Sorry I leave below my means? I felt very looked down upon and chose to bank elsewhere. That loan was since paid off. Never missed a payment. Adk trust will never have my business.

My wife and I secured a construction loan on a foreclosed property that would need a total…read morerenovation. We had to meet an aggressive timeline in order to make our closing date on time. Our real estate agent recommended Loan Officer John Hersey and NBT. That recommendation could not have worked out better. The process required the completion of a lot of paperwork and coordination with lawyers, Insurance Agents, Inspectors and various other individuals involved with the sale. This was complicated further by the fact we live in Atlanta, Georgia and the property is in North River, New York. Only through Mr. Hersey's attention to detail and excellent communication skills were we able to make the closing date on time. I will definitely recommend NBT and specifically Mr. Hersey to anyone who is looking to secure a mortgage.

I am outraged at the continued disrespect and lack of responsibilty for processing important client…read moredocuments. They have botched the simplest of procedures and caused mental and physical damage to their client. Not just one time- SEVERAL. From not removing information from a credit report to losing documents multiple times and putting their client into a state of depression having to continue to call and check that they do what has been verbally stated as "taken care of". This lack of professionalism and courtesy cost their client an opportunity to move on from their institution and get a better chance at financial stability in these troubled times. However, no, because of the incompetent staff at this location and in the other departments that this client has had to try and work with. I would tell anyone, THERE IS NOTHING TRUSTWORTHY ABOUT THIS FINANCIAL INSTITUTION.

I love doing my banking here... I'm always greeted with a warm friendly welcome! They are kind…read morepeople and answer any questions I have.

They weren't gonna deposit my $29 check Because DMV sent it…read morein the wrong name. But after complaining, they did cash it, and I am very grateful.

Always the best PERSONALIZED service. I feel like family when I deal with my agents, Joe & Debraread more