Russ Yusenko was my agent when my family and I lived in Western MA. he was always super helpful…read moreand made you feel like you were his only client when in fact Ormbsby is a very popular insurance agency. I really love the fact you can get your license plate right there in house without having to go to the registry. Today I had to call and get a title from an old trailer that I had in MA and now living in CA. I needed to get a title since moving and accidentally throwing out the title with the trash Russ was able to go into his computer and go on the dmv website and order me another one. He went above and beyond. I had other agents in this agency do similar things to help me out throughout the years I can't say enough good things about the entire team.

Ormsby Insurance is the BEST insurance company I have ever dealt with. When we were searching for…read morea homeowners policy, not only were the rates great, but the customer service was even better. Our agent provided us with multiple options and laid out the exact price for everything. Likewise, when I moved my auto she provided me with an apples to apples quote for my old policy, suggestions for updating my policy, and the exact differences, in price and coverage, between everything. She was fantastic! I have never had such a great experience buying insurance! I highly recommend this business.

Do not go to this place theyre extremely unprofessional, they lie about appointment times, they…read morewould actually prefer that you take your car someplace else. Save yourself the trouble.

I have been a loyal AAA customer since I started driving. When my car's A/C wasn't working, I…read morethought it would be a good idea to go to AAA for the repairs. Unfortunately I was dead wrong. 3 weeks, 3 separate appointments, and a lot of money later, and I still don't have working A/C. I was given different quotes over the phone then surprised to find out when I got there that the cost or timeline was drastically different. This happened on multiple occasions, and instead of helping to fix it, the associate treated me like I was the problem while her manager stood there and did nothing to help while I questioned why I am repeatedly told one thing on the phone and another in person, never mind the 3 separate trips in to get the car fixed. Don't waste your money here.

Rana Morton is a competent and professional State Farm Agent. She recently helped me with a rather…read morecomplicated insurance issue and she worked until the issue was resolved. If you are looking for a great agent, you have found her.

From the owner: The State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected, and realize their dreams. License #: CT-7103864

Carlos Rios one of the best I've ever seen in my life. He took care of me give me the best…read moreinsurance. I would definitely come back to see him again, and again, he deserve 10 stars. please call go see him if you ever need insurance for anything.

From the owner: Our specialty is customer service. At FR, the insurance and benefits group, you are more than a…read moreclient; you are your family. We love to help those who not only need insurance but also need help understanding how insurance works and why it's important to be covered correctly.

Prompt, polite, professional, friendly and thorough service…read more What separates the companies that excel from those that don't? Those five things.

Very helpful, fast and friendly service!. Nicole helped me to make it easy and stress free.read more

I can't even get them to answer the phone most of the time And my policy is outrageous.read more

Terrible company, the customer service is horrible. I had to reach out to the owner to express my…read morefrustration and disappointment with the customer service that was provided. After about a month I was contacted by the insurance that I was set with stating I was in debt and I was confused as to how. It was explained that a employee ( from western mass auto insurance) made a discrepancy and because of this I was in debt 1900 with my insurance, it also was explained that there was nothing they can do about this debt even after acknowledging it was their employees fault. As an employee you represent the brand and as one of their team members they should have acknowledge it was their fault and try to make it right but instead had no intention of fixing this debt that was created because of their employee. I had to discontinue all business with this place. I don't recommend this place to anyone.

Tom does not return calls when you want to cancel or modify a policy but will happily call back to…read moreadd on costs.

From the owner: Kennedy & Associates Insurance Agency in Springfield, Massachusetts, is your go-to source for auto,…read morehome, business, and life insurance policies. As an independent commerce insurance agency, we can offer you the power and resources of commerce and the knowledge and personal service of a local agency.

I was approached and sent over my current policies to get new quotes. I never heard back. Waste of…read moretime !!!

They offer a great marketing package but do not be fooled. Their follow through and customer…read moreservice is non existent. They offer nice suits and promise the world but do not deliver. Should you decide to use them and change to a competitor they become verbally abusive and unprofessional, They get clients from the hard work of local insurance companies because they promise to be bigger and better. Bigger is not always better!

Helpful, Knowledgeable, Honestly Cares. Will guide you through the retirement options.read more