Allstate apparently deals with tricky hands! I hate that I trusted them. I had service with them for one year. At the very end of the year I filed a claim. The claim process went fine, but they didn't cancel the policy as requested. They auto-renewed without my permission. When I called they retroactively canceled the policy, and said I would have my money back within 24-48 hours. I explained that I was heading out for vacation would definitely need my money back in that time frame. That was a Wednesday morning around 9am.
Friday morning I still didn't have my money and my bank added an extra $35 for the inconvenience. I called Allstate again and got passed around. I asked for a manager and was told that no manager would be able to help me that accounting had to deal with it. I asked to speak with accounting, and was told accounting doesn't talk to customers that they would have to do so and call me back.
The agent called back and again told me it would be 24-48 hours and to expect it no later than Saturday. Saturday has come and gone and today is THURSDAY! I called Wednesday and the agent said a check had been mailed --to the address where I NO LONGER LIVE--hence the cancellation of assured me she was red-flagging and putting alarms on my account that would alert the agents to call me as soon as possible. No one called yesterday.
So far no resolution. read more