Best Insurance Agency around! They have my car and home insurance with the best rates in Atlanta!…read moreDoesn't matter how good or bad your driving record is. Mine to start was terrible. They still had the best rates. Now I have a perfect record and the rates are even better. They use only the best companies so you get insurance you don't have to worry about! Immediate customer service when I call or stop by. Aaron, Pat, or Sam are the best people to deal with. Great service! I give them an A+++++. Call them for all you insurance needs.

I was with APB for several years, Originally I liked it because it made me feel like I wasn't doing…read morebusiness with some faceless company; I could walk over to the office and get my questions answered by a real live person.... I could go into the office and make my payments in person, for several years I did this and didn't think about it much... One day they sent me a letter threatning to cancel my policy BECAUSE I OWED THEM A DOLLAR ($1.00)..... I couldn't get a straight answer from anyone about why they would threaten to cancel a long term customer WHO HAS NEVER MISSED A PAYMENT OR BEEN LATE...... After talking to one of the agents and telling him about it; I WAS JUST TOLD "DONT WORRY ABOUT IT"..... No apology, no explanation of how if I walk into the office to pay and you tell me what I owe and I pay it: HOW THE HELL COULD I STILL OWE YOU A DOLLAR???? I just assumed that it was racial (I'm african american and NOT from here) and shrugged it off and went about my life. However, lately they have hired a female (african american) who is either still in the process of being trained; or is just NOT very competent.... I once asked her about my renewal date and she in turn asked me for my social security number.... As I pointed to her that I had been coming there for years and they generally DONT ask for my social security number... They ask for my name and address and pull up my account based on that... None of the other agents said a word... Also, most of the times when I call she answers the phone, she generally ends up telling me that I need to speak to Aaron or the other guy; lately they are either very rarely in the office or they just tell her to say that... The other day I called about my current upcoming renewal (the new girl answered) and after waiting on hold for awhile she comes back and gives me a price which seemed kind of high... She had no information and it was clear that that she had to go ask someone and then come back and relay the information... The dollar amount she gave me turned out to be WRONG, I found this out after calling the insurance company directly... After doing a little research online I found out that the insurance companies here in Georgia have been granted another rate revision (a euphamism for a RATE INCREASE) and that Georgia was leading the nation in auto insurance rate increases at that point... NONE of the insurance agents at APB EVER mentioned or bothered to explain the whole "rate revision" SCHEME.... As this point I've switched and don't intend on renewing with THEM... After seeing how they treat a long term customer WHO HAS NEVER MISSED A PAYMENT OR EVEN BEEN LATE; along with the fact that they have apparently hired someone who is marginally (on a good day) competent its time to move on.... Based on what I have recounted here that one star rating is a well deserved assessment of APB insurance....

I have been with Wally Taylor, State Farm, for over 30 years. This agency, by far, is the BEST of…read morethe BEST. Every person in this office far exceeds expectations on customer service. Always assists with any questions, and answers the telephone each and every time you call. Wally and his team are AWESOME!

Shayne Rowe was the agent I was dealing with. He was very helpful and knowledgeable. Would…read morerecommend him.

Shayne is great! He answered all of my questions I had regarding life insurance policy options. Ask…read morefor him when you call, he knows his stuff.

Antonio is amazing ! He is so knowledgeable, patient , polite and very informative . Anytime he is…read moreon the phone with a customer he is always introducing great energy and works really hard to get you the best policy! he out beats all of the competition and over achieves. you'd be a lucky customer to get him as your private agent! I highly recommend joining Allstate but I definitely recommend having Antonio as your agent !

I just moved to Atlanta, and so I needed renters and auto insurance for when I got here. I was…read morereally excited about the process initially. Before I paid, everything went well. They gave me space after the initial call and called me again when I reached out to move forward in the process. They gave me a fantastic rate for both auto and renters insurance, honestly way cheaper through his office than any other agent or company I've gotten a quote. This was the only part of my experience that was good and that's why they get 2 stars. I mentioned that I wasn't moving to Atlanta until the end of July, so I needed my insurance to start on a specific date. Well, they didn't adhere to that and started my policies the day I paid (which was over the phone and about two weeks prior to my move). I paid and I don't know if it's something new on the system, but even though I paid in full for 6 months for auto and 12 months for renters, my policy is showing month to month payments regardless. Whatever - it shows I have that amount in credit. It still feels like a little sketchy way to do it though. Well, the following two weeks was a headache. After I paid, they were NOT responsive at all. I sent multiple emails, both directly and through State Farm's website. I talked with them on the phone, which is the only time I really got any communication. I needed them to change the effective date, and add my bf to the renter's policy. While the agent mentioned he would update it that same day, nothing ever happened. I understand sometimes it can take a few business days before the changes take effect, but it never did. I get it. Agents have tons of clients (and you can read earlier reviews about this agent stating so), but I appreciate communication. I don't necessarily need you to respond to me within 5 seconds, but at least tell me hey, we're a bit busy, but we'll get it updated as soon as we can and you should see it in the next few days. Nope. If you do decide to go with this agent, they can probably offer you a really great rate cheaper than others. However, make absolutely sure you tell them exactly what you want and when you want it to start, though it's best to be as simple as possible with your policies I guess. That's a lesson I learned with this office. Be very specific from the getgo and probably repeat it more than once. I've been a customer of State Farm for years, and have always had great service (both in Austin and Chicago). This is the only time it didn't meet high-quality standards. Ultimately, I put in an agent transfer request to a different office altogether. Moving to a different state is already a headache. I didn't need this to add to it.

by far one of the best interactions i've had with anyone trying to get insurance starting off young…read moreAbdias helped me every step of the way and was the most professional insurance worker i've had ever i was originally looking for the best financially for insurance which was the most cheaper and had a quote already with a good price but with a unknown insurance company and talked to him abt which is the better option for my first 6 months if it matters for the type of car i got (which isn't anything nice to need to have a good insurance) but he explained to me every key point about why i should and shouldn't and basically taught me a lot more then i've ever known about insurance and took his time of his day to tell me all of what i didn't know because i haven't had the parents to really do it for me or teach me and told him that and explained my situation and he was just the most genuine guy i could talk to still saying i could have the option to do the other insurance but cared more abt my well being more then just the money and that's what it's all about in life and truly made the difference of yalls company having a full time customer after having such great customer service if he wasn't who he was and acted like most ppl in that industry i would've told him no and went with the other but i didnt strictly that because the way he was and how good of a company he made yall sound and everything he did as a whole and needed yall to know thank you

Stay away from these guys! They stopped writing insurance policies for the company I was with and…read morethey lied to me and said that my company was refusing to renew my policy and they tried sending me a quote for a 6 month that was $100 less and what I was paying for an entire year with the other company. When I confronted them after talking to my insurance company they continued to deny it however I have all the emails proving they lied and will gladly post if anyone asks for them.

This company has great customer service and always offers me the best coverages and rates. I have…read morebeen with Complete Insurance for many years.

I can't recommend Craig Caldwell and his team enough. Dealing with insurance usually feels like a…read morechore, but this office actually makes it pleasant. Craig is knowledgeable and straightforward, which I really appreciate. I also have to give a huge shout-out to Team Member Nadiya Miller. Nadiya was also fantastic to work with. She kept me updated every step of the way and made sure nothing fell through the cracks. She turned a complicated process into something very manageable for me and my family. I'm really glad I have this team in my corner. If you want an insurance office who is honest and responsive, go see them. You will not be disappointed.

I'd give a four for customer service. I've had state farm for more than 7 years. I called for a…read morequote. I never signed any documents confirming the quote. they did text me and ask did I wish to move forward with the quote and I replied no. I was still charged and forced to pay for the quote that I told them I didn't want to move forward on. I was told someone would contact me about possible reimbursement and that hasn't happened yet. Be careful asking for quotes cause you just might get forced to pay for insurance you don't want or need.

Would not recommend. Would not do business with them again…read more I was with Wendy for waaaayy longer than I should have been. Mainly because it was easier to stay and State Farm had competitive rates. Service - Non existent. The only conversations that didn't seem like a hassle were those around selling coverage or raising rates. Professionalism - Don't be ridiculous. There don't have that word out in Conyers. Customer Satisfaction - Again, their only interest is charging more and getting off the phone as quickly as possible. Industry Expertise/Knowledge - They will transfer you quicker than they can raise your rates! Too many choices out there. Garbage.