First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!

My agent Mr. Minnick was amazing from start to finish. He made sure I understood what my policy…read moreintels and did I have any questions. He also did a follow call to make sure everything was okay and if I received my insurance documents and cards. This is the type of customer service we need nowadays. If you are looking for a quote for your car, home, and apartment. Please look up Coach B and tell them Summer sent you.

From the owner: At Insurance Solutions With Coach B, we provide affordable insurance solutions with custom…read moreinsurance plans designed to simplify your coverage needs. We believe our customers should focus on enjoying their families, pursuing their passions, and building their businesses and futures, rather than worrying about their insurance. That's OUR job!

We have been pleased with the service we have had from both Javier and Vickie. Both have always Ben…read moreprompt and patient in answering all our questions. They have provided the best advice on assuring us that we are protected from unforeseen circumstances. In these days and times it's better to have the protection you can afford than none at all.

I have been a member with this State Farm agency office for over a decade and the entire staff has…read morealways been so professional. They are always on top of every request that I have ever had. I have never had a single issue with them. Special kudos to Jacqueline, she is super helpful and helped me for years with all my insurance coverage changes and add ons. She is always so professional and friendly. My rates have always been great, they go above and beyond to make sure you have the best rates. They make sure check in with you on adjusting your rates to the best possible budget that fits your wallet.

The agents at Vos were diligent and FAST. They took note of all the necessary details and quickly…read moreturned around policies that not only saved me money, but offered me more for my buck. I cannot recommend Vos enough. I wish I had jumped ship sooner.

I am so appreciative for Vos Insurance Agency, especially my Agent, Mr. Jesse Alvarez! I have been…read moreblessed as he has been assisting me for over 10 years! He stays on top of when my renewals are coming up for my Home and Auto Insurance and always ensures I get the best coverage along with the best affordable prices. Mr. Alvarez is patient and comforting with my many questions. It's obvious that he truly cares about his clients and always makes me feel at ease in any issue I may have. His staff are also pleasant and prompt in returning my calls. I highly recommend Vos Insurance Agency for any insurance requirements you may have. If I could rate them higher, I would give them a 10 plus! Thank you Mr. Alvarez and God bless!

Was a bit surprised what these guys could do on my home and car insurance. I did not realize they…read morehad access to larger name insurance companies. LIke getting insurance from big name with personal service. I still have my business insurance with a very large commercial firm here in San Antonio . . might give them a shot at that down the road. Give these guys a shot to earn your business. Call and ask for Drake. I can only recommend them for auto, home and life . . maybe down the road some other services.

From the owner: At Texas United Insurance Services, our mission is protecting what's important to you with…read moretop-quality insurance policies. Since 2006, we've been catering to our clients' unique needs. We are a family-owned insurance agency committed to personal service. Our friendly, experienced agents will take the time to ensure you fully understand the coverage of your policy. We're proud to represent some of the most respected insurance carriers in the industry and rated by A.M. Best, including Progressive, Travelers, Hartford, and others. Get the peace of mind you're covered for any situation with top-notch protection. Contact us today for a free quote.

This place is AMAZING! Staff is SUPER helpful! They go above and beyond, even when it is not…read morenecessary! Highly recommended for all your auto-insurance needs!

I have been a customer of the Bapodra agency for approximately ten years. For the first five to…read moresix years I was very happy and always dealt with the same representative in their office. Unfortunately the rep I normally worked with moved on and since then the level of service has been far and away the worst service I've received from any insurance company I've dealt with and probably in the top five of all time bad experiences with any type of business. Every time I call the office they have an excuse as to why they cannot answer my question. Several times they said their computers were not working and would call me back though never did. I was told one time they needed to call Allstate to get more information and they would call me back though never did (I called them back two days later). Once I was told they had a power outage and they would have to call me back, they did call me back the next day though still did not have an answer to my question. The worst part of my entire experience over the last few years is the fact that when I call Allstate directly to discuss issues they automatically forward my call back to the agent. Whatever you do, take your business elsewhere!! There are many options when it comes to insurance agencies, this should not be one of them.

They're a great company. I have been dealing with them for years. Very friendly. Always greet you…read morewith a smile. Very helpful. Great price. I don't plan to go anywhere else. Thank y'all for y'all service.

From the owner: Associates Insurance One Services provides auto insurance, home insurance, business insurance, and…read morelife insurance to the San Antonio, TX and the surrounding Hill Country. If you live in Texas we can help you!