I just did a new quote with Micah and service was amazing! I love Voyage Insurance Group, their…read morecustomer service line is very helpful and if I provide the correct information on the online rater I actually get the same rates with the agents!

I was going through an issue with finding dependable insurance for my vehicle. I was really…read morestarting to lose hope. After speaking with a few people, I came across Voyage, and I was able to sit down and have a chat with Trinity. After talking, she went to work and was able to get me a great rate with Allstate, and everything has been falling in place ever since. I recently had a few questions and sent them on July 4th, and even though I wasn't expecting an answer until the next business day, she made sure to be personable, and inform me of the answers to my questions that same day. I highly advise you to look into Voyage Insurance Group and I definitely recommend them.

Everyone's amazing!…read more Everyone was so helpful and got me the right coverages i needed thank you so much!!!

My first time getting Insurance. They had Amazing customer service, everyone very friendly. Helped…read moreme save and had the best prices!!

My previous policy was approaching it's renewal, so I reached out to Matt and had him review for a…read morequote. Not only did he let us know that our previous policy was not correct, they did not put in some essential coverage we needed, but he saved us money even after adding the extras! Definitely appreciate how thorough and knowledgeable he is and grateful we were able to use his services.

Matt has always bent over backwards to figure out my flood insurance that always had a bunch of…read moresilly kinks every single year in it but this guy will always have somebody pick up the phone and call you back so it's customer service orientation to the max. The best part is prices are extremely competitive with great customer service I highly recommend. good job guys

I cannot speak highly enough of Arch Insurance, Jorge in particular. Every time I call, Jorge is so…read morepolite, friendly, accommodating, and responsive. Normally I dread having to make "adulting" phone calls, but not when I call Arch Insurance. It's easy, they're super helpful, and I feel really satisfied with the rates we pay. I trust them to find the best price for our coverage, and don't ever feel the need to shop around.

Due to poor service from a Dallas TX broker...I contacted my old broker Tim Arch and got my new…read morehome and auto policies confirmed within a few hours. I allowed him time to gather information and I shared with him the difficulty I was having with my current agent being less than responsive. Not only did Tim save me money on my home policy, he saved me my sanity.

This place is AMAZING! Staff is SUPER helpful! They go above and beyond, even when it is not…read morenecessary! Highly recommended for all your auto-insurance needs!

I have been a customer of the Bapodra agency for approximately ten years. For the first five to…read moresix years I was very happy and always dealt with the same representative in their office. Unfortunately the rep I normally worked with moved on and since then the level of service has been far and away the worst service I've received from any insurance company I've dealt with and probably in the top five of all time bad experiences with any type of business. Every time I call the office they have an excuse as to why they cannot answer my question. Several times they said their computers were not working and would call me back though never did. I was told one time they needed to call Allstate to get more information and they would call me back though never did (I called them back two days later). Once I was told they had a power outage and they would have to call me back, they did call me back the next day though still did not have an answer to my question. The worst part of my entire experience over the last few years is the fact that when I call Allstate directly to discuss issues they automatically forward my call back to the agent. Whatever you do, take your business elsewhere!! There are many options when it comes to insurance agencies, this should not be one of them.

Always quick and helpful! Every time I email Griselda she responds right away with exactly what I…read moreneed! Excellent customer service! Thank you for helping us with our auto and home insurance!

Great experience, they explain very good my options and they take care of me and my familyread more

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!