I have been with State Farm for a few years. I have tried to cancel my policy on multiple occasions…read morebut never get a call back. I was finally reached out about my renewal and they wanted to set up a Video call I was like great I will let them know I need to cancel. As the video call started I informed Jared I wanted to cancel and asked 5 different times to make sure my checking account would not be charged. Jared stated no you will not be charged 5 different times. I go in to check my account and guess what they charged me so I called and spoke to some woman on the phone who said there was no note that I wanted to cancel or that I had a Video with anyone, she would leave a message with the manager but that I could not wait for him and that she was going to hang up on me. When I asked for her name she hung on me. I kept calling and kept getting voice mail. Finally spoke with someone to get a refund and if I do not get it they will hear from my lawyer.

I have had State Farm for almost 2 years. I think back in April I got a renewal and I called to get…read morethe address changed. The lady took the information, but I told her I needed to speak to CHRIS the agent. He never called me back when I called again to talk to him. The address changed did not take place and he took the information And supposedly updated my account. Today I got a new renewal and it had the same old address that was forwarded to my new address. When CHRIS called me back, he had an arrogant attitude and I don't care attitude. I do not recommend this agency at all. They do not take care of the small details nor do they care for you as a customer or client.

I just did a new quote with Micah and service was amazing! I love Voyage Insurance Group, their…read morecustomer service line is very helpful and if I provide the correct information on the online rater I actually get the same rates with the agents!

I was going through an issue with finding dependable insurance for my vehicle. I was really…read morestarting to lose hope. After speaking with a few people, I came across Voyage, and I was able to sit down and have a chat with Trinity. After talking, she went to work and was able to get me a great rate with Allstate, and everything has been falling in place ever since. I recently had a few questions and sent them on July 4th, and even though I wasn't expecting an answer until the next business day, she made sure to be personable, and inform me of the answers to my questions that same day. I highly advise you to look into Voyage Insurance Group and I definitely recommend them.

Everyone's amazing!…read more Everyone was so helpful and got me the right coverages i needed thank you so much!!!

My first time getting Insurance. They had Amazing customer service, everyone very friendly. Helped…read moreme save and had the best prices!!

My previous policy was approaching it's renewal, so I reached out to Matt and had him review for a…read morequote. Not only did he let us know that our previous policy was not correct, they did not put in some essential coverage we needed, but he saved us money even after adding the extras! Definitely appreciate how thorough and knowledgeable he is and grateful we were able to use his services.

Matt has always bent over backwards to figure out my flood insurance that always had a bunch of…read moresilly kinks every single year in it but this guy will always have somebody pick up the phone and call you back so it's customer service orientation to the max. The best part is prices are extremely competitive with great customer service I highly recommend. good job guys

I cannot speak highly enough of Arch Insurance, Jorge in particular. Every time I call, Jorge is so…read morepolite, friendly, accommodating, and responsive. Normally I dread having to make "adulting" phone calls, but not when I call Arch Insurance. It's easy, they're super helpful, and I feel really satisfied with the rates we pay. I trust them to find the best price for our coverage, and don't ever feel the need to shop around.

Due to poor service from a Dallas TX broker...I contacted my old broker Tim Arch and got my new…read morehome and auto policies confirmed within a few hours. I allowed him time to gather information and I shared with him the difficulty I was having with my current agent being less than responsive. Not only did Tim save me money on my home policy, he saved me my sanity.

This place is AMAZING! Staff is SUPER helpful! They go above and beyond, even when it is not…read morenecessary! Highly recommended for all your auto-insurance needs!

I have been a customer of the Bapodra agency for approximately ten years. For the first five to…read moresix years I was very happy and always dealt with the same representative in their office. Unfortunately the rep I normally worked with moved on and since then the level of service has been far and away the worst service I've received from any insurance company I've dealt with and probably in the top five of all time bad experiences with any type of business. Every time I call the office they have an excuse as to why they cannot answer my question. Several times they said their computers were not working and would call me back though never did. I was told one time they needed to call Allstate to get more information and they would call me back though never did (I called them back two days later). Once I was told they had a power outage and they would have to call me back, they did call me back the next day though still did not have an answer to my question. The worst part of my entire experience over the last few years is the fact that when I call Allstate directly to discuss issues they automatically forward my call back to the agent. Whatever you do, take your business elsewhere!! There are many options when it comes to insurance agencies, this should not be one of them.

Always quick and helpful! Every time I email Griselda she responds right away with exactly what I…read moreneed! Excellent customer service! Thank you for helping us with our auto and home insurance!

Great experience, they explain very good my options and they take care of me and my familyread more

I am set up for the drive safe auto program that monitors phone use while driving. Unfortunately…read morethe program does not take into account phone use by a PASSENGER using the phone while the car is moving. This needs to be fixed in some way. The vast majority of the time my wife may be on the phone while I am driving. About 5% of the time, I may be the one talking on the phone. This causes too many added charges that at completely wrong. What are you going to do to fix this problem? A 65 year member of USAA. This is my only complaint!

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

Great Farmers Insurance team, Bonnie and her staff were very friendly and helpful regarding my…read morepolicies. Thanks

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the San Antonio, TX area since 2018, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.