WOW! So many poor reviews! Hard for me to believe. I switched from my 1st Comm CU account to Alltru a few years ago only because at the time my nearest 1st Comm CU only had a walk-in at Walmart and no drive-up ATM. Since I have changed to Alltru I have been nothing but happy. I live close to their main office and usually do my business as walk-in. Tellers have always been friendly and helpful. If I need a notary (free) or manager they are quickly available. Drive up is a little slow sometimes. There is a drive-up ATM. They have all the perks of other CU's such as high interest checking, full online access, High CD rates, etc. Also, they are members of nationwide credit union organizations so that when I travel I get free ATM withdrawals from just about any other CU. Downside is that they don't have many branches in town. Definitely worth checking out though. As I said, I have been very happy with Alltru CU. read more

I have been banking with Alltru for years. I have always been treated respectful and have never had any issues with them. They go above and beyond to make sure the customer is satisfied, even over the phone. They take time to explain their terms and policies of any product you are interested in. Their rates are very fair. My only personal issue is sometimes you have to wait longer than your time permits, but consider the number of employees working, and the customer's situation may take more time to resolve than others. Don't go during their lunch break. It's better if you have an appointment, but there will probably still be a wait, depending on how long it takes with the customers they are currently working with. read more

Banking here for 40 years, mostly positive experiences. Telephone teller has always been very easy to use and I use it frequently. Telephone teller has recently changed and is now cumbersome. read more

I've been a member for years and was somehow never eligible to receive a loan despite drastically improving my credit. The debits are also pretty frustrating with the posting times, just go to a different credit union. read more

Your staff is not friendly at all even when you call you have to wait a while that's frustrating when and then when you finally talk to someone they have and attitude .when you go to the bank same thing they have and attitude the one in st.charles they have the wirst attitude I ask them for money back they act like it's there money .they talk to each other h er not friendly at all I don't have a problem with the alltr in hazelwood only problem I have with them is there maintenance fees are ridiculous I'm closing my account there would not recommend any one to them they take your money and they hold your money for three days almost had me put out last November when they held my rent for 4 days that's why I took out my direct deposit and now they are telling me they cannot close my cannot until I pay them a another ten dollars and I already pay them 9dollars and 47 cents that is wrong that's why I'm clos my account then they lie and said I open account for 25 dollars and I will get 5o dollars that's a lie .I would tell everyone that don't believe those ads that they are liars .I thought that credit unions are better than banks they are they sane they take your money and say they will help get a loan and car through them that's a lie they check everything .so I would not recommend this credit union to anyone they do not help you at all . read more

I find the few times I entered this facility I'm never greeted! I walk in and at first I struggled with the cod machine if I look in the tellers direction for some assistance they turn their heads they never stop talking personal talk to assist it's such a cold atmosphere there on Zumbeh! I only went there because the CD rate was good but I'd never put all of my funds their! read more

I have been banking here since the 80's. If there ever was an issue it was resolved. Had a fraud alert and the bank notified me before i even noticed. Will always bank here. read more

Stay away, this company has one of the most painful payment processes for loans. Also their site flat out just does not work. I finally was able to get logged in after trying multiple browsers and when I tried to make a payment it said "we are unable to process this transaction please call support." Called support made my payment, but low and behold there is a $8 "convenience fee," Stay away, absolutely corrupt scummy place. read more

We have been banking with Alltru for over 30 years, through many name changes. This is a great credit union with convenient locations for us. They offer a High Yield savings account and provide a way to make car loan payments twice a month, which saved us money (interest). They have good customer service, and their phone app works great as well. I highly recommend this credit union. read more

The workers here don't know what they're doing nor do they know the policies their credit union operates by. We had our nonprofit account here, but after visiting three times to attempt to do the same thing, we moved our funds and business elsewhere. The last time I came here, the lady helping us literally had to IM with her manager back and forth for every question we had, she didn't know ANYTHING. Glad we got out while we could. read more

I am upset due to coming to do business on a Saturday, and every one of the places where a customer is SUPPOSED to be able to obtain an envelope, they were all EMPTY....totally unacceptable that NOBODY in the entire establishment thought to check the receptacles before leaving for the day to make sure you had placed ENVELOPES in the supply boxes for your after hours customers. This is not ok and shows that somebody is not dotting their i's and crossing their t's....PLEASE take care of all areas of your customer care before leaving for the day. So I had to scramble, and I found a piece of notebook paper to wrap my car payment check in to drop in the night drop. So unprofessional to leave the supply boxes empty. DAMN!! ALSO, catch up the the 21st century so I can pay my bill online with bill pay. The technology is lagging behind. read more

I met with Angela and she went above and beyond my expectations to obtain the services that I requested. I have been with this credit union for almost 20 years and I am very happy with the services that they provide to their members. read more

My employer I've been getting direct deposits with for 3 years. Deposited a bonus into my account. I was able to verify my account information with my payroll department. Alltrue credit union that has changed names several times, I have been with for 15 years. Has no indication of these funds. When I called for info the lady gave me attitude. She talked to me as though I am ignorant to how deposits work. Asked me to prove that my company has paid me via direct deposit before. Told me I need to reach out to them. After I explained that I already reached out to payroll and my employer verifying my account numbers and the information clearly showing the money had been sent to my account. The lady I spoke with replied The funds would probably be available Monday after saying she showed nothing about this deposit. If you're not showing anything how do you know the funds will be available Monday? read more

If I could give alltru no stars I will. I really been trying to give this bank the benefit of the doubt but it's time for me to switch banks. This is the WORST bank I've ever banked it. The ATM is always out of money, and the online banking is literally ALWAYS getting maintenance! I never get to see my money come out as soon as I spend it. The bank should not be up and running. I'm switching banks today!!!!! read more

They charge $5 per monthly statement for transactions prior to the past two years. I have accounts at other banks and can go back 7 years online. I used the online chat to request statements dating back to 2016 and the employee was very rude and did not honor my request even after I agreed to the outrageous fee. Sent multiple requests through other channels and finally got my statements in pdf form. Very cumbersome as opposed to csv spreadsheets. I will be moving all accounts to Commerce!! read more

if i could give 0 stars i would Alltru denied me of a refinance auto loan stating they could accept my second income of my part time because i had not been on it for 2YEAR who works a part time just that long with a full time job very disappointed credit ran for no reason read more

This is the absolute worst credit union under the sun!! I got in a unfortunate car accident that happened right at the hight of Covid. My business was shut down completely so I had no income for everything and things got behind my car insurance was one of them ... got in a car accident had 1.1 million in hospital bills was in a coma for 30 days .... So I finally get everything back on the right track , go into my bank and the lady takes me aside and asked if I filed bankruptcy.... She looked at me gave me a dirty look like I wasn't good enough to bank there. She smiled at me and said we do let people who file bankruptcy bank with us but they can't over draw my account was just charged a over draft fee of 35$ she wouldn't give it back I'm on disability I get A low income every month and they choose to straight up steel from me ! I was so mad I understand why we need stricter gun laws !! Not saying I was the one going to follow trough with it but I understand why people loose it! this lady was someth high up at the wentzville location.... read more

Most of the staff are very rude. The "chat etiquette" is nonexistent. When I ask questions they are very short and seem very unhappy with their job. I could name drop but I don't want anyone to lose their job. Eat a Snicker before work, ladies. It's CUSTOMER SERVICE not a warehouse. read more

I financed a bike a few months ago with your company and 2 days later got into an accident. The bike was damaged and I did not have insurance. I called your company telling them what happened and asked them what I should do since I did not have insurance and I was unable to get insurance because the bike was wrecked. I told them I would like to pay the bike off and to not deal with any insurance company they may have as it was my fault and I wanted to take all responsibility. They told me that was fine and to ignore the insurance letters I received stating your company would force cover my bike and bill me. Since I was paying the entire bike off and since the bike was wrecked there was no reason to pay or have insurance. A few weeks later I found a buyer for the bike at $6200. I went to first financial St. Charles location with the $6200 check dated October 1st. They told me my loan balance was $10,000 +. I told them this was wrong and they said they would get back to me. After weeks I did not hear anything I also called multiple times and even went to the location again to check what was going on. No one seemed to know anything. I finally received a call from Denise. She argued with me for hours and told me a few things that ended up being not true. 1.) She stated I could not pay off the loan balance with a check from a 3rd party. I stated it was from the buyer and that he felt more comfortable writing the check out to your company not me since there was a title. I even called in to ask if this was okay and they said yes. After we Argued some more and she clearly stated they would never ever ever under any circumstance accept a personal or business check from someone other than the loan holder I decided to call your company again. This time recording the call. I called and they said that would be no problem and they do it all the time. I then called Denise back and made her listen to the recording. After she listened she must of felt stupid since she started making up other things and then accused me of doing illegal things like selling the bike when there is a lien on it. We talked some more and we finally agreed on a settlement of $8,550.23. I did not ask for anything less than what my balance should have been. She told me I needed to get a certified check from the buyer which I asked for that same day. He sent the check and you guys cashed. I called Denise and asked what my total balance was and it is now more than what it should have been. $8,550.23 - $6200 = $2350.23 . This is how much cash I have and is how much cash I am willing to give you. This entire thing should have been taken care of in October as that is when I had the check and cash to pay entire balance off. Instead your company changed the rules that all of your employees tell customers and ended up dragging this entire pay off out several months. I had no control over how long it took. If it was up to me and you honoring your rules that you told me in the first place this would have been paid off on time. Instead my credit has been screwed and my balance somehow jumped up thousands of dollars more. I am not asking or trying to extort anyone out of any money. I am simply asking to pay off my bike in full to the amount it should have been back in October when I had the check and cash in hand. The delays were all caused by your company and I had zero control over them. I should owe a total of $2350.23. That is what I am still willing to pay and will be more than happy to make the drive again to get everything taken care of. I will not pay a penny more and I do not ask to pay a penny less. I take full responsibility for my actions and would never try to pay anything less than what I am on the hook for. That is my first request and my second request is that my late payments on my credit report that was caused by your company's wrong doings get taken off my credit report. Since I no longer can trust anybody's word at your company I will need these 2 settlement request in writing before I hand over any cash. read more

My family and I have been with this bank for a few years now and I'm not satisfied with the service. They're so incompetent. The tellers don't give a damn about their job. They're not helpful at all. Recently I was interested in finding out about investing. I was given a number to call so that I could speak to the lady who runs the department. It was a disaster the lady told me to invest in my 401k first. We all know you can start a portfolio with $50. I'm not sure if she was being racist or just a lazy idiot. I will be moving my money somewhere else. Another time I sat with a teller to discuss savings and we agreed a certain amount would come out it never happened. read more

This bank will try to rip you off at every turn.. $29.50 for an over draft fee?! $29.50 just to tell some company that I don't have enough money?!? How do you sleep at night? This is outrages! I'll be telling everyone I know to stay far away from this bank! I told them a long time ago that if I don't have the funds available, do not run the transaction. Then all of the sudden I start getting more creative overdraft fees!.. DO NOT BANK HERE! Even when something is their fault, they'll make you feel like they're doing you a favor by fixing it.. I don't know what the definition of a credit union is, but I don't believe this is one. read more

Only accepts coin deposits through their coin counting machine which deducts a 4.8% charge for coin deposits. Closed my accounts there.

Stopped to get cash from their ATM but it's so far from the curb I need a pole to reach the dang buttons. Had to hang out my window to get to it. Neck still hurts. read more

This credit union charges for everything. Beware. They hide behind disclosure fees and do not alert you when those fees kick in. I stron not recommend doing business with them. read more

Poor customer service, workers were more busy gossiping instead of attending to customers in a timely fashion. Also poor personality qualities of workers, they don't seem enthusiastic in anyway. read more

Horrible company rude people never use them for an auto loan. My payment was $281 i paid $300 for 16 mos. Got a call at work saying i was $1200 past due "Why" oh. Because they are retarded and sending copy's of insurance 6 times wasn't good enough they still charged me for their insurance ended up making my payment nearly $600 ridiculous.. And never said a word until i got the past due call. The manager "Tim" at one point told me i had to pay $5k to get caught up. What!!! Hows it go from $1200 to $5k. Told me it was illegal for him to send me any docs as to why i owed $5k. Now they charged me off. Then repo'd 5 months later messed up. Started with a $9800 loan paid $300 for 16 months. So i now owe $11018. Oh and why did i stop making payments because they stopped excepting my payments. Actually refused payment then do me like this. Please don't go down the road i did. Don't use them. Im sure there other services are just as bad. read more