WOW! So many poor reviews! Hard for me to believe. I…read moreswitched from my 1st Comm CU account to Alltru a few years ago only because at the time my nearest 1st Comm CU only had a walk-in at Walmart and no drive-up ATM. Since I have changed to Alltru I have been nothing but happy. I live close to their main office and usually do my business as walk-in. Tellers have always been friendly and helpful. If I need a notary (free) or manager they are quickly available. Drive up is a little slow sometimes. There is a drive-up ATM. They have all the perks of other CU's such as high interest checking, full online access, High CD rates, etc. Also, they are members of nationwide credit union organizations so that when I travel I get free ATM withdrawals from just about any other CU. Downside is that they don't have many branches in town. Definitely worth checking out though. As I said, I have been very happy with Alltru CU.

I have been banking with Alltru for years. I have always been treated respectful and have never had…read moreany issues with them. They go above and beyond to make sure the customer is satisfied, even over the phone. They take time to explain their terms and policies of any product you are interested in. Their rates are very fair. My only personal issue is sometimes you have to wait longer than your time permits, but consider the number of employees working, and the customer's situation may take more time to resolve than others. Don't go during their lunch break. It's better if you have an appointment, but there will probably still be a wait, depending on how long it takes with the customers they are currently working with.

5 star customer service.. Robin - teller helped me. All smiles from her. Kind & patient always!!read more

From the owner: Looking for a bank in Florissant, MO? The Florissant branch is located on North Highway 67, near…read moreDierbergs in St. Louis County. Anywhere you find a Regions Bank office in MO, you'll find knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. They can provide you with a full range of product and services to meet your financial needs, including check cashing and/or Western Union money transfers. Plus with our extensive ATM network, Online Banking and Mobile Banking, you can bank conveniently in MO or just about anywhere else. Make an appointment today to learn more.

Went into the bank to cash in all of the loose change I've had stored in jars, my purse, etc. They…read morehave a coin counting machine that's free for members, but a fee for non-members. I was able to cash all of my loose change in and take my ticket to the counter to cash in. The process was smooth, quick and easy. The bank teller was so polite and friendly. Plenty of parking outside, and multiple teller lines and ATMs. P.S: They provide FREE fresh popcorn

they took over a week to cash a check i sent in on the app, my employer told me they wanted it…read morecashed asap. so i went with bank of america and they cashed it that day. well apparently first community also decided 2 days later they finally wanted to cash the check. bank of america said that first community should never have cashed it. now 3 months later they want there money back that i didn't even realize id "stole". so yeah silly mistake on me technically but it's terrible they allowed this to happen and ill be squaring up with them and closing my account. also when explaining this to one of their employees on the phone he hung up on me lol, so yeah they suck.

This credit union is absolutely unprofessional. One phone number for all departments. My wait times…read morehave been 40-60 minutes then they hang up on you. One should not have to drive to a location to discuss business. Do not bank here!

Feb 3 2022 this bank keeps on disappointing me when I speak to a live teller in the lobby i had a…read morecheck mailed to me and went to st louis credit union to cash it by home depot in the morning as I walked in there were 2 female tellers on was on the computer other on phone i stood still in lobby note it was empty lady on far right called me up i said good morning i need to deposit a check she stated ( go to the machine it can do it i then told het it was a big check) and see this is where i have a problem if my mother came to this bank and wasn't able to to complete a transaction at the atm and there were youngins waiting outside or in lobby and someone had gotten hurt who is liable there is no security and also speaking of my mom i have had a hard time dealing with her death and the teller absolutely showed no compassion by not even asking me what type of check is it as i said the banks was empty and the check was from my mother's estate things haven't changed in this world let alone where i live with people who look as i do we are always told to invest in our community how can you do that when they show little time to even talk to you when you have established with them you are one of their customers !!!! I left the bank holding on to my dignity as my mother would be proud of me for doing .... Again St. Louis credit union you will be losing a customer remember this "take care of your own and they will take care of you"" Zero stars

They're vying to be the worst bank on earth, no joke. First, they bought out ElectroSavings CU in…read morethe StL area, and the cutover was a disaster; my money wound up in an account that wasn't announced to me, so deposits and withdrawals were immediately causing overdraws and errors. Secondly, the benefits they offer are nowhere near what Electro had, not a like for like whatsoever. Third, I just had my first online bill pay physical check returned because it wasn't drawn from the correct account (I'd already closed the other incorrect one before setting up bill pay so there was only one account to draw from! What universe is this?!) Dumping them immediately. Go somewhere else for your banking. Run.

Horrible customer service. The fraud team laughs at you and takes their time with releasing your…read moreown money. They are playing with people's livelihood. Since taking over Electro Savings this place is awful. Actively working on moving all accounts and loans away.

The bank closed without any notification or updating the website or any information on the…read morebuilding. I got here at 2:15 PM on Tuesday and no one is here since I have been sitting here trying to reach customer service 800 number which is impossible or somebody in the bank to no avail. I have seen over 20 cars pulling in and out.. this kind of shi* makes me want to find a new bank. Do better

I always go thru the drive threw to deposit money into my son account from my debit card…read more Apparently the other tellers was doing a courtesy for good customer service. Shirley kept saying I follow the rules. She was totally ignorant about the situation. I guess that's why the reviews are only a 1 star at the region. WORK ON YOUR CUSTOMER SERVICE VALUES!!!!!

I updated my review to five stars two days after posting a two-star review. The reason is that…read moreafter calling to speak with them several times and resubmitting another excellent-photo of the check, along with reliance bank only and mobile deposit on the back, they accepted the mobile deposit. It means a lot to me when a company that provides an ongoing service considers feedback and implements it if reasonable. Mobile deposit can be an incredible stress and time relief, especially if one is concerned about other things such as transportation, dropping tire pressure, personal and professional activities. Securing a mobile deposit is one less thing to worry about. I have been a member for about five years. My boss decides to pay my wage with a paper check for the first time in two years, which was more than was in my account, and they reject my excellently-scanned mobile deposit. The representative told me that it was an extra security layer because I haven't made a mobile deposit in over two months. This is ridiculous. It's the same company that has been paying me for two years. As soon as I can find another bank I am going to swit

So convenient. I can't even tell you how many times i needed to stop and the bank on the way to…read morethe airport. Needing to make a deposit, or grab some cash as your flying out of town. this bank sits right before you go through security on the American Airlines side of the airport. There is also an ATM there as well if you just want to swipe and run.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Great ATM stop , one in front of the building and one in drive through area . Bank closes early so…read moreit's always busy inside, if you need to speak business try to go at opening time . Staff always friendly.

Poor customer service. Had to make an appointment to have something notarized. They were not…read morebusy at the time being sarcastic here. Asked how much time had been allotted for this told half hour. Told her to make the appt for one hour as I had other things to discuss. She acted like that was impossible to do. But she did it. I asked her why she couldn't do it when I was there because I had 8 pages to do I asked if she had other appts but was told I was rude and I could go to another Bank of America location. Let her know this was my facility and I expected to be serviced at this location. I have an appt on Friday see how that goes I worked in customer service and never told customer who came in to make a appointment I helped them at that time. If the issue was large may have made apppointments after initial meeting so facts and information could be gathered and then discuss.a plan for them. Notarizing items is not that difficult or time consuming. They just don't want to be bothered. Will be looking for new place to bank after 30years here