Stayed here for a work trip. Room was just good. Had all the necessary needs. Spacious with a…read morefridge, window, and desk. Breakfast had just a normal but somewhat limited selection. Service was great when I needed. Solid option if needed.

If you want good customer service this place is not the hotel to stay in, what a disappointment!…read moreMy flights from the west coast were cancelled so I called the hotel to let them know I would be six hours late, originally to arrive at 11:30pm. "No problem" they said. I arrive at 6:15am to be told that I was a no show for my reservation. After 30 minutes of hemming and hawing and no knowing what to do the desk clerk tells me it's going to be awhile and I can go eat breakfast? What? I want to go to sleep! The manager comes in and they finally give me a room. Not the room I reserved but a room. It's an accessible room, which I didn't need, nor did I ask for, or reserve. Catch a shower and the soap dispenser is off the wall on a hand rail... really classy.. Hampton Inn's are usually on it but not this one. What a disappointment!

We stay here for our short labor day trip this year 2025. The hotel is outdated. The gym has enough…read moreequipment for us to use. The conference room is nicely decorated. The front desk lady seems overworked, not as friendly. The housekeeper staff were friendly. The restaurant had decent amount of food for breakfast.

EXCELLENT LOCATION TO STAY!!!!…read more It required a bit of a walk to reach terminal 2 for the pick-up from terminal 1. The driver was incredibly friendly, truly one of the best pick-ups I've ever experienced, and the front desk staff were equally wonderful. She even called to remind me the time bus leave for ORD in the morning. The room was very clean and spacious. It's definitely a great place for an overnight stay to catch a flight the next morning at ORD. Will definitely be back!!!

Nice staff. Clean hotel and pool. Breakfast is always a plus. Parking was easy. Would return to…read morestay again.

We use Hampton Inns every time we travel, but this was one of the worst we've stayed at. Everything…read moreat the hotel seemed like it was broken in some way or another - one of the elevators was out of service, the internet would only work for about an hour a time, the room keys would stop working after a few hours (for our week long stay, we had to get new keys from the front desk maybe 7 or 8 times). There was even a piece of the roof of the parking garage that fell off with no effort made to repair it. In addition, there was no fans or extra A/C in the fitness center, no washing machine for washing your clothes after working out in that sauna, and there was no attempt made at some variety to the breakfast options (like we've seen at several other Hampton Inns). Super disappointing, and we won't be coming back.

The room they were originally gonna have me in had over 5 huge burnholes in the bed bigger than a…read morecigarette can do and the night stand that was supposed to be mounted on the wall by the bed was completely broken and just set back up to look like it was stable. After that I request a new room and they moved me to the second floor which has mold growing all over the windows blatant to see, a broken tv, no wifi connection and the ac/heat is broken. They say they are pet friendly but threatened to keep my deposit if I brought my dog in my room. They give off a very shiesty vibe like their setting up new tenants to have to pay for room repairs. This place should not be up and running and is a health hazard, they do not keep up with motel 6 franchise expectations and demands. I would give this motel 6 a 0.01 rating if I could. The pillows are those infallible jail house plastic pillows that go flat when you rest your head on them and the room smells like shit mixed with humidity.

Clean and comfortable beds. Not fancy but friendly staff. Guests were quiet and working class. I…read morewould choose this property again. Refrigerator and microwave available at extra fee, when available. Pets allowed with only a deposit, no daily fee. This is huge if you travel with pets. In the middle of a commercial district, there is no city or expressway noise.

These people are scammy liars. Listed on Google, on IHG website, on TripAdvisor, everywhere you…read morelook for this hotel they list a pool in their amenities. They do not have a pool. There are weeds growing through the concrete of their dilapidated and unmanaged pool. How many people have been mislead by this hotel and booked for a pool only to find out none never existed and they refuse to refund you your money? email hello@getmore.marketing if you too have been a victim of this hotel. We are working with some creators to put together a story about this.

If you ever find yourself unfortunate enough to spend the night here you're in for many surprises…read morealong the way. Frankly, I don't know where to begin. Our stay here added additional "lore" to our already planes trains and automobiles like experience with the infamous ORD airport. In our delirious desperation we chose to retreat to this hotel, which from the outside, is unassuming but unfortunately there is more than meets the eye. While returning from our vacation, and ill equipped, as many travelers are, I stood with vigilance outside in my shorts and sandals in 20 degree weather. However, my waiting proved fruitless as I was informed that the shuttle comes by only once an hour while all others have come roughly 5 times. Naturally we waited another 25 minutes for the shuttle which of course was crammed with all of those with our same misfortune. Check in was a breeze aside from the fact that because of the shuttle schedule the one person up front is unable to check in all 20 of us at the same time thus leading to a long line. After check in we saw our rooms. Because of how many people were in my party we got two rooms. Upon entering the first room, we field stripped the beds to search for bed bugs which came back negative for bugs. The tile however was a different story. Reports of water being underneath the floor and thus squirted from the gaps between the tile came from some members of my group. In my rooms bathroom the towels had strands of hair and black specks littered across the surface. But unbeknownst to me a crime scene awaited me through the door. Upon examination my shower appeared to be the scene of an execution with blood or a similar substance smeared on the walls and floor. I wish I was kidding. After being awake for 45 hours dealing with the nightmare at O'Hare I was ready to sleep so I pulled the sheets back to reveal hair of all varieties littering my sheets which was accompanied by many stains. Stains... Oh! Now that I mention it that reminds me that the blue couch in my room had inconspicuous white stains all over it making certain spots literally look like the couch had polka dots on it. After attempting to decontaminate my bed as much as possible with the tools available, I slept in the cesspool bed. When I woke up I ate "breakfast", which is a strong word for what was provided. Breakfast consisted of what was later determined to be eggs, sausage, hashbrowns, and pancakes. The eggs had the texture of playground rubber and the other things were DOA so to speak as they were undercooked and cold. And this brings our journey to a close... oh wait I lied. After returning to my room from breakfast the fire alarm went off repeatedly. I later learned this was a test which would have been good to know beforehand. After the alarm went off I quickly packed my things to leave not because of panic from the possibility of fire but because I was literally itching to get out of there.

Our company had a National Sales Meeting here for 4 days, I live close so I drove to here for 2 out…read moreof the 4 days as I was part of a presentation. When I arrived, the parking was easy. The hotel entrance after the revolving doors is stunning. I went to my co-workers hotel room to drop off my gear and it was very clean. Spacious rooms and the bathroom mirror had an embedded TV. We headed to breakfast where the food was in the hallway and the dining was in the big event room where main speakers were going to be. The room where we had the presentation fit around 30 people in round tables. The AV guy came in to check if we were all tested and ready to go which was all set! In between sessions, the coffee area was packed with coffee, tea, water and soda. The only bad part, there was another conference and you had to pass through this area for the other conference and they were taking our coffee, drinks, etc. The venue finally out signs. We had a formal dinner but the staff seemed very rushed in everything. Before my co-worker was finished eating they were already asking him if he was finished and wanting dessert. I like customer service but no need to rush people. Overall, the place is great, the venue is beatiful and it was a positive experience.

Stayed here for a night while in town. Appreciated the walkway that was attached from the parking…read morelot to the check-in lobby as it was raining on the day of my visit. The room itself was spacious and clean, large bathroom, TV built into the mirror in the bathroom was unexpected. I wasn't a fan of the desk chair, it was very uncomfortable and too low for me. I hope they replace them with a better ergonomic desk chair. The restaurant was decent, the staff working there were very friendly and welcoming. It's also close to one of my favorite korean fried chicken joints :) Definitely would stay here again and for a longer time.

We lost a connecting flight so we needed a place for the night close to the airport so we stayed…read morehere. I really liked the room, it was clean, spacious, and I loved the dove hand soap and lotion. But most of all, I loved the staff, in particular, Tammy, the manager/ front desk professional. We travelled with a small child so we needed late check out, bag storage, and transportation to the airport. I loved Tammy's HUMANITY and how she truly did her best to accomodate us. She is a genuine, lovely, kind person and I felt very well taken care of while staying at this hotel. Thank you again for going the extra mile to help a family in a stressful situation!

12/2024 I take no joy in giving a business a lousy review. Staying in business is difficult &…read morethen we have the inflicted wounds. I am an IHG Platinum Elite Member. This hotel advertises a free shuttle from ORD 630AM-1AM. On 12/29/2024 AA put us up at this hotel due to their problem. Their van drove past us & would not stop. Called the front desk at 22:17, 22:26, 22:28, 22:30 & 23:00 & the phone was not answered. Paid $40 for a taxi to take us to the hotel. On 12/31 HIX manager said it is not their policy to pay for the taxi. She did not know anything about why the phone does not get answered or why the van does not stop. She told me to contact AA. Apparently it's AA's fault they don't answer the phone or stop for customers. If this is how they treat IHG Platinum Elite, just imagine how they will treat you? Do you really want to find out?

Had to find a hotel in the area and opted for a relatively low price over luxury…read more Nothing too fancy here. Adequate internet, coffee down in the lobby, hot water in the shower, usual complimentary breakfast offerings. The location was convenient for my reasons to be in the area. The room was quiet and clean.

Very clean!!! Very friendly!!! We stayed two nights. Needed to pick family up from airport. Flight…read morewas delayed several times. Allowed us to use lobby and restrooms. Able to go and return and use lobby. Great Breakfast included.

I thoroughly enjoyed my time at this location. Everyone was very friendly and helpful from the…read morefront desk, housekeeping, maintenance, bartenders and Manager. Jen has an amazing group of individuals here. The 2 gentlemen on the night shift (forgive me for not remembering their names) were helpful. The young lady on the morning shift and the young lady that worked on the eveningyesterday Tiara are all terrific! Sebastian and Raquel at the bar. The room (727) was very cozy, clean and had a great view. However, during my stay there was an issue with the AC unit, but maintenance and Tiara (break) were able to get me relocated to a different room. They one was beautiful as well and had a tub. (Yay) The food at the bar was delicious, had the best Sweet Chilli Chicken Wings. I believe I got them 3 times while I was there, along with the Cesar Salad and A glass of Moscato! Had the best snacks and beverages for Happy Hour! The pool was warm, not too cold, not too hot and from 10pm - 11pm is adult only. I enjoyed my quiet swims! And not far from the Mall and other food options. All in all such a terrific experience! I will most definitely be back. Kudos!

Goodness, I wanna give this place 5 stars so badly. You're killin me smalls! I can taste the last 2…read morestars on the tip of my tongue....of course I can still taste the delectable breakfast buffet too. What a beautiful hotel. No, really. They have done an amazing job on the reno. Modern, upscale and the fit and finishes are top notch. The color scheme is calm and soothing and extremely welcoming. I was blown away walking the in the front door. Forewarning: the exterior of this place looks NOTHING like the interior! Night and day. I was nervous pulling up, not gonna lie. The rooms here are spacious, CLEAN, well stocked, CLEAN, have comfy beds, CLEAN....did I mention it was clean? The breakfast buffet is nothing short of a religious experience. Parking is plentiful and this area has lots of amenities that are easy to access. Onto the stuff that held my other 2 stars hostage: 1) the internet is slow. I mean really slow. Like walking with grandma using her walker slow. 2) the elevators here are a disaster. Slower than the internet. It takes FOREVER! If I am willing to walk 14 flights of stairs to get to my room, you know something ain't right! And I did walk them....several times. 3) the refreshment hour is a chaotic mess. One bartender, a line a mile long (at least a 20 min wait) and they do not refill the snacks. It's like cattle to a feeding trough...get there fast or you'll starve. 4) Tawnee at the front desk was rude, curt, combative and inattentive. Every other staff member I spoke to was a complete joy. Tawnee needs some customer service training and a nice massage! I would stay here again for sure. Coming in knowing what I do, I'd plan better. Y'all need to step up your game so I can make this a 5 Star!