I usually don't take the time to write a review, however i think this merits the time. It's a long review, but worth reading. I found out a month ago that I had hearing loss. It may be normal to lose some hearing as you get much older, but I'm 56 years young and when I was given the news I went through so many emotions, embarrassed of what my family, friends and co-workers were going to think about me. I immediately scheduled appointments with several hearing aid stores. Alonso Hearing Aid was the last place I went to. Like first time users, you have no idea how the hearing aids work, how are you going to feel, if they are going to fit your needs, the list goes on.... The first place I went to let me try a pair of hearing aids at the store (it was way too loud and the background noise was too much). The second place didn't have anything for me to try. When I called the third and last place (Alonso Hearing Aid) I explained that I was more comfortable speaking to someone in English. They scheduled an appointment for the next day. I went in and met Dr. Alonso, he asked me several questions and recommend Signa 7X. He re-did my hearing test and he performed additional test. He took his time and explained everything thoroughly. He loan me a pair of hearing aids for a week, helped me program them on my smart phone and showed me how to use the app and gave me his cell phone in case i had any questions or any problems. I left the office that day confident. Fast forward a week, I went back today 4-22-20 and left with the actual (purchased) hearing aids. Again, he explained everything in detail. I have a 30 day trial period before the warranty starts. His staff is very helpful as well. I'm still embarrassed, but I feel confidant that if I every need anything Dr. Alonso and his staff will be there 24/7. Thank you read more