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    Alpha Care Pet Services

    5.0 (1 review)
    Open Open 24 hours

    Services - Alpha Care Pet Services

    Dog walking

    Bath and groom only

    Pet boarding

    2 More Services

    Pet sitting

    In-home pet sitting

    Alpha Care Pet Services Photos

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    Recommended Reviews - Alpha Care Pet Services

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    1 year ago

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    North Port St Lucie Animal Hospital - Conan waiting to see Dr Carell

    North Port St Lucie Animal Hospital

    (35 reviews)

    Great vet, switched from kindness animal hospital to them. To be real, they don't make you feel…read moreguilty for not being able to afford certain procedures for your pet and will do everything they can to make sure that if you do have to pay for a expensive procedure that any and all options have been exhausted. My dog had constant UTIs, we took her to multiple vets and they all just give an antibiotic and that's it. After North Port gave us an antibiotic it went away and they gave me more without making me pay for another visit, nobody else has done that. After it came back the veterinarian gave us a probiotic for her. Issue solved...the dog suffered for 6 years with chronic UTIs and they fixed it with a cheap probiotic. They could've done x rays and blood work and send cultures out and then offered a probiotic, but they didn't. They aren't about nickel and diming their customers and take the best care of your animal. Unfortunately that dog reached the end of the road due to old age and we took her there to be put to sleep, and they showed so much passion and empathy.

    Left this vet and giving only 3 stars due to bad business practices…read more So, here is the scenario. I have been going to this vet for a while now and they have gotten quite a bit of our money. I have been so happy with the vet care. I felt so comfortable and have been so happy with how much knowledge the staff has. Specifically, we really love Dr. Carrell. But you only get one shot with me when it comes to conducting good business with good customers. Dolly, my oldest baby is sick with a urinary track infection. $300 vet bill that included blood work. Fine. No problem. I get it. Vetting is expensive. Separate urine analysis another $56. Fine. Seems silly. I did the work getting the urine and driving back to the vet for drop off, but ok. Don't include it in the initial bill, fine. I don't agree with it, but ok. I pay it. They said they will call me with results and I can swing by and pick up a prescription once results come back, so they did. I go to pick up the meds. They said it will be $83.10 for this special antibiotic. I questioned the charge letting them know that sounded high for an antibiotic or dog Med of any kind. The receptionist agreed and then I asked, if I would be better off going to Sam's to get this prescription? She said she really had no idea if they even had it and she doubted it,but I could always check. She said she really had no idea if they would even have something like that or not. So I paid the $84.10 on my card reluctantly. As I left, I was dialing Sam's pharmacy getting into my car. I got up the street and got the answer that I was needing. The prescription would only be $52 and they had it and would hold it in my name if the vet called it in. That is a huge difference in price. So I immediately called the vet back to let them know. She then said "Well, we cannot take back the medication because it's already left the building." My phone records indicate communication between 4:26pm to 4:41pm with this vet office and also included time spent calling Sam's as I sat in my running car up the street to come up with a more economical solution. That is approximately 15 minutes. Mind you......This is a pre-manufactured medication in a sealed box. It is a sealed medication and I was a block up the road. She continued to tell me that they would not take the med back or refund my money so that I could get a better deal at Sam's. Again this is a pre-manufactured medication, similar to something like a bottle of Tylenol that would be sealed and untouched. AND, again, I was only a block up the road and told her I was literally still a block away. She said it didn't matter!!!!! That is was their policy and they could not take it back because it left the building. A sealed unrefrigerated medication. Really? Give me a break. It had been from the manufacturer! I was furious. I told her that I am so serious that this could make me lose my business with them, and she said she was really sorry to hear that. (Disclaimer: She didn't actually sound that sorry.) Nobody called me back. Nobody cared. So I immediately started looking for vets. I accomplished all of this within the same hour I found the less expensive medication. Do you think that this vet office cared enough to make any attempt at all to either match the price or even call another pharmacy themselves to see if I could save any money? No. No, they didn't. This is BAD BUSINESS. You do not treat good customers like this. I have bragged on them and have sent other patients to them. This is the thanks this place gave me. Well, the joke is on them, because I have three senior dogs out of the five animals I have that are going to probably end up costing me a bloody fortune in the next couple years because I love them so much and I will get them vetted to the best of my ability in their old age. But it absolutely will not be at North Port St. Lucie Animal Hospital. I will be telling every pet owner who asks me where NOT to go and WHY. Please let this be a lesson on how to treat loyal customers in ANY business. Don't implement self check outs and don't screw people over on price, because there are PLENTY of other places wanting your business. ALL businesses are replaceable. So, I am sorry Dr. Carrell. We will miss you, but my money is important and your staff has spoken for you with no regard to my circumstances and has made final decisions leading to us leaving your practice on your behalf. Please see photos of the sealed medication for reference. So here's the bottom line... This veterinarians' office would rather earn the difference between $83 and $52 instead of earn the thousands of dollars they would have earned with all of my animals going to them for future vetting. Edit of review 2-4-2024 Due to the reply by this vet: NOBODY HAS TRIED TO REACH ME. I have NO missed calls or voicemails. Just a public lie to save face from a bad review.

    Alpha Care Pet Services - groomer - Updated July 2026

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