The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.

THIS PLACE WILL WASTE YOUR TIME AND HAVE YOU LOSE MONEY…read more.. I really would like to rate this place with no stars, but there is not an option for it. First they changed the name and didn't not send an email, a letter or a systematic message on the phone to notify me. When I called to make my appointment I was scheduled for a date and time, when I showed up to the appointment I was informed that I didn't have an appointment that day and they didn't see any appointments for me at all. Then, I asked to be scheduled for the next day and I was given a time. When I showed up, I was informed that my appointment is for 3:15 PM and not 2PM. I had nothing to eat to be at this appointment and I was behind on my meds just to get my blood work done... I also took time from work for both appointments and I had to be back at work after rescheduled appointments. I had to find a substitute to cover me since I was not going to be available for another appointment in like another month. I had to pay my substitute double for the day do the last minute noticed, so she can assist run the event I was supposed to assist to run.

I sent paperwork to the doctor's office via e-mail to be filled out and sent back to me. This was…read moreon February 8th. I called back last week to confirm it was received and was told that they handle items as they are received. It has now been 2 weeks since I sent this email and I still have not received any return or contact. I feel this is unreasonable.

My bf was a patient. When i saw him he was nothing but rude. Kept overprescribing meds.read more

Ran out crying! Horrible bedside manners! Made me feel like…read moreI was a complete idiot! Kept on asking me same question like he didn't believe me. When you go into a dr's office seeking help because you are in so much pain and discomfort. You finally get to see a specialist and think finally! Then hopes are dashed because you are so uncomfortable with the Dr. You have to leave. Frustrating! The secretary wasn't much nicer.

Great doctor but the worst office staff ever. No longer in Ridgewood but making the same mistakes…read morein Paramus. My first appointment was scheduled and when I arrived, I was told I had no appointment. I pulled out my phone and played the message that was left.... strike 1 I arrived for another appointment 20 minutes early, because, unlike the people scheduling the appointments, I like to be on time. Two hours went by before I seen the doctor... strike 2. I had received a call asking me to change an appointment, which I didn't mind. I understand things do happen. Had to wait a month... received a call to confirm 2 days before. When I arrived, I was asked why I was there, that someone contacted me to change my appointment. Furious can't come close to what I felt. No, I received no phone call.... I was asked if I checked the portal.... I had no clue what they were talking about because no one ever mentioned this portal.... strike 3. This office staff is the most unorganized bunch of people I've ever delt with. I'm surprised there are still patients going there. Not me. I've learned from their mistakes.

This has to be the worst office staff in the state of NJ. Each time I make an appointment here I…read moreshow up on time and wait an hour to an hour and a half to be seen. The doctor I see is good that is why I continue to go, but the office staff is rude. Mary is the best one in yhe office. Today I had an appointment at 2pm, its now almost 330pm and haven't seen the doctor...

I took my Portuguese speaking friend with a broken wrist to Dr. Carney. It turns out, he speaks a…read morelittle Portuguese! He was so helpful and thoughtful in working with her, and made the whole experience easy. Also, the Physical Therapist Sara in his office is outstanding.

From the owner: At Bergen Orthopedics it is Dr. Carney's goal to understand the needs of the patients and their…read morefamilies. Dr. Carney offers the most advanced and comprehensive orthopedic care available in Bergen County, NJ. Dr. Carney and his staff are dedicated to providing the highest level of personal attention, expertise, compassion, and overall quality care to his patients. Your physician is involved in all aspects of your care and will strive to help you understand the process of diagnosis, treatment, rehabilitation, and prevention of further injury.

Another emergency visit for me to the Doctor's Office Urgent Care in Midland Park, NJ. The place…read moreis spotless as usual and I didnt have to wait too long to be seen. In the midst of wrapping Christmas gifts, I sliced my finger really bad, it was very painful and I could not stop the bleeding. I called the Urgent Care first and the receptionist told me to come right down. The staff was so patient and wonderful , getting me through this painful incident. I was able to see Dr. Lauren again, who was able to take care of my injury, with much care too. She has the patience of a Saint. Thank you ALL for being there again and for being so patient with someone that has a Dr. / needle phobia. Hope you all enjoy the holidays safely and have a Happy, Healthy New Year !

I scheduled an appointment and was ahead of time. There was only 1 person ahead of us and a lady…read morecame in and said she was early for her apt. We sat and waited. The office was clean but appointment time did not seem to matter. When we left I specifically asked about the prescription and was told it would be sent in. I live an hour plus away and went to the pharmacy only to find out there was no prescription sent. I then called back to the office and asked about the prescription. I was put on hold for 12+ minutes then I was put into a voicemail. I never received a call back but eventually the pharmacy did share that the prescription had been received. Very disappointed especially when the place came recommended.

I had great experiences using Dr. Boyd. But apparently she has left Valley Medical this summer, and…read morethey do not offer any information on where she is now practicing. When I find out I will certainly continue using her as an endocrinologist.

Great sensitive Doctor Who spends time with you, answers your questions and gives you information…read moreyou can understand. I love her

Had a horrible experience at this place. Dr told me to come in and make an appointment because I…read morewasn't getting my period after stopping birth control and pregnancy test was negative. Said she'd order tests because I have a history of irregular periods. Get there and the nurse is very snotty and acts like why are you even here. Dr does not run tests. She does nothing and says wait another 3 months. So why did you tell me to come in then?! I do not recommend this practice. I will be finding a new gynecology practice going forward.

Valley Medical group has amazing service and detail to patient care. Going to valley medical group…read morefor all my specialists and primary care for a very long time nothing but the best. Valley hospital treated me many times and I've had 2 surgeries there along with extensive testing and procedures wouldn't go anywhere else Dr Gerhardt is wonderful she makes me feel comfortable at all my visits. Truly listens to me and we come up with my treatment plan together for my medical issues, baby plans & medication. I love her.