Ken and Ancient Mariner Awnings did an excellent job designing and installing the awning for our…read morenew restaurant in Vancouver's Chinatown. He delivered on time and within budget! Highly recommended!!

March 2, 2026, my husband, retired VPD Sergeant and I hired Ken's company to install a large awning…read moreon our house in Point Grey. Ken and his team were professional, efficient and provided a good price for their service. Ken was nothing but kind, considerate, and made sure we got exactly what we were looking for in a timely manner. We would not hesitate to recommend Ken's company to our friends and family. Chambers family

Here we are in 2024 and this company operates like it's 1999. You can't come in to just look at…read morefurniture or try it out, you have to make an appointment and there's no way to make an appointment online. If you call, the person who's in charge of appointments is often busy and you need to leave a message so they can call you back. I left a couple of messages and they never called back, so I just ordered online. Nowadays, Steelcase and Herman Miller will let you order directly online without having to play phone tag with a salesperson to even find out their pricing.

Christmas is stressful enough without organizing an office/commercial move, but Heritage made it…read moreeasy! I want to give a big shout out to Colin at Heritage who was not only incredibly professional and knowledgeable, but always responded to my calls and emails quickly (indeed, a rare thing these days). I can't say enough good things about Heritage (Colin) and how the needs of our office move were met, questions were answered quickly, and the pressure of planning a move minimized. I would highly recommend Heritage for all your moving needs. Thank you, Colin (and Heritage) for doing such a great job. All the best for 2022!

We bought a sofa set from Scan Designs in Langley. Although on sale, we'd been happy with their…read moreproduct on 2 other sets. Unfortunately we found this one was not manufactured well; soon the webbing was coming loose and the foam not staying it in place, making it uncomfortable and damaging our wood floor. Scan Design said too bad, so sad. We finally had enough and contacted Millennium Upholstery after 3 failed self-repairs. In just 1 day they had rebuilt them; comfortable and supportive. So we didn't use them to re-upholster, as the leather was still good - but we are very impressed with their work!

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

Emailed them for a service and they never replied me back since August. Didn't get an error back so…read moreI assume they received my email.

Recently, I had Velle's reupholster a chair and I was very happy with their professional work. I…read morehad been looking for the particular colour and fabric  for a long time and  found exactly what I wanted from their samples. The owner Mark (sp?) managed to get the fabric very quickly and the work was completed beautifully in a very short time.  Anyone looking for fabrics and/or wanting to reupholster, I strongly recommend Velle's Furniture in North Vancouver.

I booked an appointment one week in advance however despite getting a text confirmation the company…read morewas late for the scheduled appointment. I had booked the appointment for 12 noon and called around 10:30 am to confirm, but when they answered the phone they said the technician would be late by 30 minutes. And then texted again to say an additional 30 min delay. At first I was annoyed, however they agreed to give me a $20 discount. When the technician arrived he was very apologetic, and the delay was due to the previous customer being late and having to move around their furniture. I could see that it was an honest situation and that it was not the technicians fault he is a hard worker and it was a hot day. I chalked it up to being an unfortunate circumstance. Overall I'm satisfied with the service and professionalism. Jay did a great job and was very polite. This company is based out of Surrey but I think they cover Richmond, Langley and surrounding cities.

Booked my appointment month in advance. Appointment time of 1:30 came and went. Emailed them to…read moreconfirm appointment was told technician 5 min out which would be over 30 min late.. An hour later still nothing check email Was advise technician came to house and no one was home so left. When I called them they said he left no one was home which was a lie. we where come from 11:30, waiting for them to do carpets so we could move our furniture into the the basement as we just moved into the house. Was told could rebook for next day which was crap as we had to go to work.i strong recommend you definitely stay away from this company not reliable at all. Totally recommend Theonecarpetcleaning.com, lush carpet loss their gain!!!

great service. on time. report emailed within one hour.very professional. I would recommend.read more

We were shocked this week when selling our home we found out that there was still an oil tank in…read moreour yard. Subjects were to come off but now we were even wondering if the deal would go thru. Phoned Fabio and told him our story and he came out to our house within the hour. After much reassurance from him it was set up to dig the tank out 2 days later. The guys were here today and they were great. They really new what they were doing and were fast and efficient. Fabio and his crew were so willing to answer all our questions. Not that I wish this type of situatlon on to anyone, but if you do need a company for the removal of an oil tank I heartily recommend this company

5 star review!!! Came within 1 1/2 hours of calling and…read morehauled off bed frame. Delightful experience! Thanks!!!

All the staff were wonderful, from receptionist to movers. They came quickly and removed everything…read morecarefully. Very professional! I'd recommend them and definitely use them again.