I called Issac to get transport for a client to two dialysis appointments. He assured me that he…read morewould be able to get the client to his appointments without issue. I sent him the information as requested, and got a canned response that they would get back to me shortly. I never heard back, but I figured that we had everything in hand. Pick-up time arrived and no transportation was in sight. We had to make emergency arrangements which caused anxiety to our client and to the caregiver who was caring for him. Dialysis is a life-saving treatment that must be done on schedule, and Issac really let us down by not showing up for this commitment.

Great service. The drivers are always polite and on time. I would highly recommend their service…read morefor your transportation needs.

I was very impressed with this man's driving and clean car…read more Jason was very helpful in getting us to my eye cataract surgery and brought us right back home. No question that we will call him first if needed again!

I was in a panic, my 87 year old mother received a call from her doctor this morning advising her…read moreto go to emergency. After her appointment and blood work yesterday, he felt she has appendicitis and needed to be seen ASAP. I live in the Bay area and had no way to get her to Roseville emergency over 2 hours from me. I did not want to use Lyft or a taxi as they would not help her in and out of the car and not be the caring ride I would hope for. Besides she does not have an iPhone to use the app. In Sacramento, I have a nephew but he was working and lives in Elk Grove. He does not drive, legally blind. My niece is a single mother to 3 little girls and a college student, as well as care giver to her mom. She was not able to help either. I was about to give up and drive the 2 hours so that I could take her to ER. I had an idea to look for non emergency transport for medical, thinking that would be a good way to go. Found out really quick they are EXPENSIVE! Mom is on a fixed income and I am certainly not rich. I supplement her as it is currently. Money is tight. I read a few reviews and saw Hands of Grace and thought ...okay this is the person to call. Don't know why, but this was the one that I called. OMG, am I glad I did! Jason Daniel answered the phone. He was kind, caring, understanding, helpful. I asked, waiting for the big number, how much it would cost to get her to Roseville emergency, he asked how much we could afford, really? Are you serious? That is unheard of in todays world. What an incredible person, even willing to trust that I will send him a check to pay the fee. Amazing human. This is who you want to transport your loved ones. Someone with a heart, with compassion for his fellow human beings. Someone that actually cares. I will recommend him to anyone I know in the area. Please use his service when you are in need. Keep him in business, we need people like him. I cannot speak highly enough for this man. I don't think you will ever be sorry you called him to help you out or your loved one out. He will be the first person I call in the future for my mom to go to her medical appointments. Call him, he is the right person for your transportation needs. So kind. I broke down crying on the phone to him and he was so kind and understanding. I highly highly recommend this man and his service.

I was driving southbound on Highway 99 in Sacramento when one of your drivers, operating one of…read moreyour vans, cut me off abruptly and caused me to slam on my brakes to avoid a collision. After I honked, the driver began swerving aggressively through traffic, weaving between lanes, and driving recklessly. She was also using the carpool lane while alone in the vehicle. I eventually caught up to the van to get the phone number listed on the back so I could report the unsafe driving. The man who answered apologized and stated he would contact the driver. Moments later, the driver came back alongside my vehicle, drove dangerously close to my car, honked at me, and flipped me off. This behavior is completely unacceptable and creates a serious safety risk for everyone on the road. I am extremely concerned that someone displaying this level of reckless and aggressive behavior is representing your company and transporting patients. This driver is a liability and should not be operating one of your vehicles. I expect this complaint to be taken seriously and addressed appropriately.

The rudest lady answered the phone and because I used the wrong word " pick up" she had difficulty…read morebooking my appointment. The entire conversation both times was so frustrating for me. She was argumentative. I don't recommend this company at all.

This company is top notch A++ service. Thank you TLC transport for not only coordinating with my…read moredr for when to Arrive, but picking me up at drs and carrying me up the stairs. You made my trip home so assuring! I cant stop raving about your company! Ive healed so much, in able to get myself up and down the stIrs now, so the next time i need you guys, it should be a lot easier! Thanks again!

My mother-in-law needed transportation from an inpatient rehab facility to a skilled nursing…read morefacility in Sacramento, and we are so grateful for the outstanding service we received. Lucas, the owner, ensured his team was fully prepared and ready to care for her every step of the way. They were incredibly gentle, kind, and attentive with her -- especially important since she is 78 and at high risk for falls. The team was prompt, responsive, and made the entire process feel safe and smooth. The biggest compliment of all is that my mother-in-law liked them. With her memory challenges and sometimes difficult behavior, that truly says everything about the compassion and professionalism of this team. I would absolutely recommend their services.

After trying to reach several other medical transport companies for several days, I gave Heart of…read moreGold a call on a Saturday for wheelchair transport for my disabled mom to Sunday church service. The owner, Megan, was very personable and kind, and patiently answered all of my questions. Booking the appointment only took a few minutes. You can pay via credit card at the time of booking or pay via credit card, cash, or check on the day of service. On Sunday morning, the driver Melissa, arrived at my mom's house a few minutes before our scheduled pick up time to get set up. Upon meeting her I could tell she was a genuinely kind person and took pride in her work. She set my mom up into the van in less than two minutes and they were on their way. It was a smooth, enjoyable ride for my mom. Melissa gave me her cell phone number in case I needed to change the initial departure time and we stayed in contact to determine a new departure time. Melissa picked my mom up and gave her time to bid adieu to other church members. Grace is something that we need more of in this world and Melissa exhibits grace perfectly! All around, A+ service. We will definitely utilize Heart of Gold in the future! Thank you so much!

Super accommodating for a late urgent appointment. Grateful for a service that I don't wanna bother…read moreanybody else to drive me to and from appointments.

They need to care more about how they present themselves. Broken down cars torn up inside. This is…read moreabout the kids not the bottom line. You get paid for each person you transport show you care.

If your drivers represent the kind of service yuo wish to be represented by, they are doing a poor…read morejob. This morning one of your drivers was zipping down my street which is residential. I pulled up next to him when he was waiting for his passenger in front of a home on my steet and aked him to slow down since it is residential. He stated he knows the regulations. If so, why was he exceeding the posted speed limit. I can't imaging how fast he must drive on Douglas.

Excellent customer service and communication. The driver was caring and courteous when he…read moretransported my non-ambulatory mother to her new assisted living facility. Lovely people.

Art and Christina are a husband and wife team that have worked hard for my family to get…read moretransportation to and from medical appointments. They are the best in the industry. Art always calls 20 to 30 minutes a head of time to let you know when he will be arriving. And then he will call again when he arrives. Unlike other companies where they drive up and if you're not standing outside waiting, they drive off and move on which has happened to us all the time prior to this company. Christina works in the office and handles the scheduling of the appointments and deals with insurance issues. They make sure everything runs smoothly. They are amazing and wonderful people who run a great company. I can't say enough. I would give them 10 stars if I could!

We could not be happier with the excellent service of Chris with In N Out Transportation. He called…read morethe day before to confirm the address & pickup times. He arrived early and was extremely helpful loading my 95 yr old father into his van. He was very patient and caring during the entire experience. Amazing!

These folks were easy to work with and did everything they said they would do and even when the…read moreitems were larger than described, they didn't charge me extra.