terrible customer service ,abusive and incompetent broke my wood stove and refused to fix it

Brad came to our house on time and did a fantastic job. He explained everything to us, he is very knowledgeable and spent a lot of time explaining the workings of our stove. We will for sure use his service every year. He was super clean too! read more

If this guys work is anything like his driving, stay away because he is a Huge Road rager . He got pissed at something and pulled up to my window and started screaming in my face and would not stop despite the fact that I made no eye contact with him. It was scary. read more

We were really impressed with Alpine Chimney Sweeps! Brad came out yesterday to clean our chimney and install a chimney cap to keep the critters out (we recently had a family of raccoons living in the chimney). Brad was very knowledgeable , thorough, and took the time to educate us about what he was doing and why. His prices are very reasonable, and definitely cheaper than the franchise chimney sweep company. Brad laid down tarps from the door to the fireplace, left everything spotless when he was done, and even helped to block an opening near the chimney that he thought might allow more small animals or wasps in. This is a family owned business, and they were very nice to work with. I wouldn't hesitate to call them again and will recommend them to friends and neighbors. read more

Brad arrived on time for the inspection/cleaning of 3 fireplaces and 2 wood burning stoves. He was extremely courteous and knowledgeable. Upon inspection of all of the locations he told me non had to be cleaned and gave me some tips for maintenance. I would add honest and trustworthy to the list of traits. We will use Alpine Chimney Sweep again for sure. read more

Brad went beyond my greatest expectations. Reasonable, if not underpriced for the time, knowledge and hard work.

Brad came to our townhouse in Parker to do a inspection and cleaning of our chimney that hadn't been cleaned in a few years. He was on time, did an amazing job, was extremely thorough, and explained everything in great detail. His attention to detail was incredible and he cleaned up to the point you would have never even known he was here. We have recommended him to all of our neighbors! read more

Did an incredible job! All work preformed by the owner. Went over my chimney in great detail and pointed out a few issues that I could fix to make it as safe as possible. I would highly recommend and will always use this company for my sweep needs. Thank you for your awesome work. read more

LOVE this company! They sweep my chimney and my neighbor's chimneys every year and I would not hesitate to recommend them. Always on-time, very knowledgeable, and Brad really, truly likes his job. They are the epitome of a successful family-owned small business. I do recommend scheduling a chimney sweep in the late winter, spring, summer, or early fall...their schedule fills up fast! read more

My mother made an appointment for 12/23/15 to have her townhome chimney swept in central Denver. Someone arrived on 12/16 at her townhome stating the appointment was for today. She told the man from the company that her appointment is set for the 23rd and couldn't do it today. He left seemingly upset and she received a call from the company shortly after. My mother explained that she couldn't have her chimney swept today and wrote down the 23rd. My mother may have misunderstood, but no one called her the day before to remind since the appointment takes a few hours and someone needs to be home in the process. The woman who called from the company stated that they were losing money, and should charge anyway even if someone did indeed fail to give an appointment reminder call. Needless to say the man that came was her husband and she said he refused to come back to the set appointment. My mother can't testify to the work unfortunately, but getting them to communicate properly and treat their customers kindly so far has been a problem. read more

The service was great. He took his time to do the job well. He also answered all of my questions and gave me honest feedback. We laid down some extra tarps due to the snow storm the came in that day, but he didn't leave any mess. His price is better than the franchise competitors too. read more

Alpine swept my chimney, did their best to patch my chimney cap, sealed the half of my chimney that wasn't doing anything but collecting water, and taught me everything I needed to know about my wood burning insert. Friendly, thorough, honest, and reasonably priced. Definitely exceeded my expectations. read more

Great experience with Brad and Alpine Chimney Sweep. They are very thorough and very knowledgeable about their work. We will definitely have them back for any other work that will need done in the future read more

Excellent work done by Alpine Chimney Sweeps! A co-owner of the company showed up on time, did a thorough assessment of the insert and chimney, and made valid recommendations for safety measures we can implement. The price for work and knowledge is excellent too! The design of our insert and chimney is unusual, but the sweep did not waste my time like others have, by complaining that the system should have been made better. He assessed it thoroughly, gave me a good estimate of the time cleaning would take and why, then got to work and cleaned it exceptionally well. We discussed some options for ensuring that one necessary upgrade (previously known) can be made with specific materials. This was kindly offered although the work requires another vendor, so Alpine stood to gain nothing but my respect, gratitude, and a return customer. I've already referred friends! read more

I'm a new home owner and knew I needed to get my chimney swept. The owner came and not only gave me a thorough review of my chimney (it's condition, features, quality of installation, and best practices for burning and cleaning), the cleaning inside and on the glass was impeccable. He is incredibly friendly, does not try to up-sell anything and goes beyond what is necessary to ensure my chimney is in optimal condition. I will be using Alpine as long as I can. read more

Brad and the team at Alpine Chimney Sweep met all of the basic levels of customer service (e.g., timeliness, communication, etc.) and far exceeded expectations on quality of service, honesty, and devotion to craft. Brad is clearly in the business for the right reasons and was very candid about his honest intentions and desire to get the job done right. I would strongly recommend Alpine Chimney Sweep to anyone. read more

I can not recommend Brad and Alpine Chimney Sweep enough! He is really a true professional that loves what he does and is a wealth of knowledge. My wife and I just bought a house and wanted to have the fireplace serviced and cleaned before we used it to make sure it was safe and good to go. Brad not only cleaned the chimney but walked me through a few options that would make it more efficient. I'll be calling him for all future needs and trust he will always look out for us and our home. He'll be recommended to all my neighbors that have a wood burning fireplace! read more

I will hire them again. Brad was very nice he seem knowledgeable about what he was doing he was professional, on time, and and offered a lot of information to us . His rates can't be beat, I greatly appreciate all of his work and will be asking them to come back in the future. read more

Brad is extremely thorough and went the extra mile to educate me and to ensure that my fireplace and chimney were not only clean but safe. Excellent customer service too. I strongly recommend Alpine Chimney Sweep! read more