Dishonest and downright frightening. If I could give a zero I would. We have 5 cameras both inside and outside of house. We live out of state and my husband had been there the night before they arrived. All cameras and Wi-Fi working fine. We watched the 5 guys arrive, walk into the wrong garage (that's fine. There are 2) -please note the garages are all on one level. We then watched the guys enter our home, and literally start walking through it checking it out. There was absolutely NO REASON for them to go downstairs. They went downstairs and once they started towards our bedrooms we alerted them through the microphone to immediately leave the house and they had no business there. Imagine watching 5 strangers walking around your home looking around at our pictures, etc. Next thing we know, all our Wi-Fi was off and cameras were off. Hmmm. Way too coincidental. Alpine Glass first response was that Wi-Fi goes out all the time. I'm not buying it. We literally had to call the deputy and treat it as a burglary. My biggest problem with this - we contacted Alpine Glass at least twice and explained what was going on. The supervisor was off site and his Wi-Fi was sketchy. Okay, that's fine. However, when you receive a note that you have customers so freaked out that they have called the police, and you still don't even contact the customer to reassure, etc, then this is absolutely the worst customer service ever. We aren't sure if our house has been cased, but we are having to redo our entire alarm system, change all codes, etc. We are still deciding whether to press charges. Honestly, absolutely disgusted by this. read more