most garbage place I've ever been to extremely expensive predatory pricing slow as can be and never…read morecan get it together and get you your medical supplies in a timely manner

I was recommended Rapid Rehab by another medical supply store that did not have the walker my…read morehusband needed. The walker was ordered and approved by his insurance. I spoke with Brooke on the phone who helped me and told her I would be in to pick it up soon because he just came home from hospital and would need this at home. At arriving at Rapid Rehab I was told my husband had to be there to sign and fitted for walker. This was never told to me during my many conversations with Brooke. Jodi and Jessica both told me they assumed I knew he needed to come to sign. It was very difficult sending email for my husband to sign as he a cancer patient was just discharged a day ago from hospital stay. He will probably need a wheelchair at sometime and I will not come back to Rapid Rehab and I will share this horrible experience with my insurance and Lacrosse Mayo Hospital and Rochester Mayo Hospital.

Picked up my CPAP several days ago, the RT was incredibly helpful and knowledgeable…read more Thank you very much!

The weird thing about dealing with manufacturers for durable medical equipment is that you seldom,…read moreif ever, actually deal with the manufacturer. You deal with a vendor. You deal with a "middle man" who helps you obtain the needed equipment and you hope they're right with what you actually receive. You don't typically get a second chance. With most products in America, you can change your mind. With most durable medical equipment, you're stuck with it. There's no room for error. I'd never dealt with Ki Mobility before. I'm a longtime fan of the Sunrise Mobility/Quickie model of wheelchair, while I equally abhor Tilite and Invacare products are simply not made for someone as active as I am in a wheelchair. There are other models/brands, but for the most part when you're an active wheelchair user you learn the good brands and you stick with them. I had one very brief experience with Ki - an entry-level chair I picked up at a Goodwill outlet for a ridiculously low price. It was decent enough, I suppose, but it gave me the impression that Ki was more of a manufacturer of drugstore wheelchairs for low-demand users. That's definitely not me. I'm the guy who has traveled over 6,000 miles in my wheelchair on fundraising/activism events. I'm the guy who went out on a nature trail and accidentally detoured into the rim of a deep quarry. That was an ugly day. I'm also the guy who in November 2019 experienced a third amputation, the result of being 50+ and living with spina bifida and paraplegia along with my two below-knee amputations. This third amputation took my left leg above the knee and had a devastating impact on my independence skills and, more importantly, the driving that allowed me to work and support myself. I needed a miracle. Truthfully, most people in my life were encouraging me to quit working and accept that my body had finally said it was time to stay home. My gut was telling me I still had more independence in me. I just needed equipment that could match my needs. After getting little support medically, I finally started making the phone calls myself. I talked to a couple vendors. I settled with Numotion, a company I'd previously had negative experiences with and to be honest that was maintained through this experience. However, the technician for Numotion was quite good and made a recommendation for a Ki Catalyst 5 wheelchair as the option most likely to allow me to independently get in my car either by collapsing the wheelchair or by the wheelchair folding small enough that I can put it in my car despite the limb loss. Once the order was placed, however, Ki Mobility truly shined. The wheelchair was delivered within the promised time frame. The Catalyst 5 was intentionally set up to make it smaller. At first, it was a little jarring and it lacked the sturdiness I usually go for with wheelchairs due to my active lifestyle. However, many of the initial problems I had with my last wheelchair have been non-existent here. The wheelchair is, quite simply, a workhorse of a chair. It folds up nicely and I haven't had to disassemble it. I've learned how to situate my body in a way that I can hoist it into my backseat. The wheelchair unfolds fairly easily, wheels come off, and after around 3 months of use I'm impressed with the durability of its paint job and exterior. I've got a smooth ride. We didn't do the slanted wheels (better for active lifestyle) to save room, but I still feel quite stable in the chair. On their website, they note that they're not "flashy" in referring to their new logo (which, I must confess, reminds me of Wal-Mart's). That's really the truth, though. This chair is attractive but not flashy, durable and dependable but not necessarily with all the bells and whistles. The wheels are sturdy, the brakes don't have the wiggle that wheelchair brakes often have, and the wheelchair has done exactly what I needed it to do dependably for the past 3 months. I was told by the technician that Ki was founded by two people with 50 years of experience in complex rehab; I believe at least one came out of Sunrise Medical/Quickie. They seem to have taken everything I love about the Quickie Chair (the only brand that has truly stood up to my demanding lifestyle) and they've made improvements at a comparable pricing point. I'm truly impressed. Plus, it gave me my miracle. After 3 amputations, I'm still working and still independent and still active. Bravo, Ki Mobility.

I will never order a Ki Mobility chair again for my family member…read more They said it would not be much heavier than a titanium chair. NOT. I am on my third pair of scissor locks. The first pair lasted 5 years. That's. fine. I have gone through another two in 11 months and the springs have failed again. Called Ki and they do not support the product past the warranty. OK. So it's $70 every time they fail plus another $10 for shipping. It's frustrating that the small spring that fails probably costs less than a $1 and I could fix it on my own BUT they don't sell it. Of course, there are other things that I have had to replace on this chair out-of-pocket. Bottom line: Product reliability is low. Support is even lower. Buy something else from someone else.

So friendly, helpful and professional. I picked up a hospital bed for my sister and the product…read morewas very clean and in great shape. These folks absolutely rock!

From the owner: Good News Project is a 40-year-old nonprofit organization with a vision of caring for the…read moreenvironment and each other, through three different programs. As a DNR registered recycling collector, Good News Project’s E-Cycling Program provides a resource in Central Wisconsin to help keep electronic waste out of landfills by collecting and safely recycling outdated electronics. Valuable resources are reclaimed, toxins are kept out of our air and water, and nothing ends up in the landfill. In 2020 and 2024, our E-Cycling collection program was awarded an Electronics Collection Excellence Award by the Wisconsin DNR. Our Health Equipment Lending Program (HELP) loans durable medical equipment like walkers, wheelchairs, and hospital beds to those in our community. Donated equipment is safety checked, repaired if needed, and sent through an industrial sanitizing machine and absorbed into the inventory of equipment, ready for lending to clients. HELP was mentioned in the Harvard Health Letter in March 2020 as being an accessible and user-friendly resource for people with durable medical equipment needs. Good News Project facilitates international trips for volunteers with a heart for service. These trips to the West Indies focus on providing housing, education for sustainable living, and companionship for the poor. Due to travel restraints, service trips have been put on hold until 2024, though our efforts continue via donations of health equipment and other relief supplies.

We helped my Mother-in-Law purchase a van from Richard Nault at the Stevens Point location. We…read moreexplained that the purchase was to help with getting our Father-in-Law to doctors appointments for cancer treatments and discussed what the options were for purchasing the vehicle back. Mr. Nault was very reassuring and indicated that if it turned out to be a short time we would lose $4,000 to $5,000. Sadly, within a few weeks we lost him to cancer and contacted the company to see about them buying back the van. Mr. Nault's offer was well below what he led us to believe it would be and resulted in a loss twice as much as we anticipated. We contacted other dealers of these type of vehicles and discovered that we over-paid for the vehicle to begin with. This was a very stressful time for the family and I firmly believe that Mr. Nault was not honest in dealing with us. I would warn potential customers to not trust these people, as they prey on people at their most vulnerable time.

From the owner: Receive professional services and products from GT Mobility in Stevens Point Wisconsin. Our…read morebusiness is dedicated to each clients' inividual needs. We work hard to make sure that you are satisfied. We are committed to deliver excellence in everything we do. Our staff is devoted to making your satisfaction our number one priority. Feel confident that you are receiving exceptional products and services by choosing GT Mobility.

staff is knowledgeable, personable, caring and accurate. Feels like family taking care of you...I…read morecan't say enough about Mike, Daniel, Michael, Karen and the rest....awesome!!

Horrible I go there everyday to pick up prescriptions the guy at the front desks asks me if I have…read morequestions I say no he asked if I already had the prescription I say yes he begins to explain everything about my medication that I already know I tell him I know everything about it I been on it for the last 3 mouths and then he laughs and begins explaining it again and keeps going and going and going and the lady that was beside him tells me that he is a jerk and this is did not happen just once it happens every time everyday and if I tell him I have No questions he will still keep on trying to tell u what it is and what is does and how to take it just to waste your time not to mention they always forget to put in the insurance after calling them asking when it's gunna be ready they say 40 min I wait a hour go there and takes 10 min for them to find it then they say 100$ I tell them I have insurance and it should be free and then takes them another 30 min waiting at the desk looking stupid becuase these people are laZy and love love to waste your time I wish shopko was open they didn't waste your time and we're very nice and respectful