Love Dr. Sybrowsky, but the Alta View Sports Medicine Office policies are ridiculously harsh and biased!
Upon calling to schedule an appointment today, I was informed that I had a left over bill after my insurance coverage of $11.26 from last year. (I had honestly forgotten to send the payment while dealing with my injury and trying to run my business through it all) Anyway, they told me that I just needed to clear it up with collections and I could be seen...but, they failed to disclose a very important fact.
After paying it immediately and calling their office back, the office manager got on the phone and informed me that because I had a balance that went to collections, even though it was paid, I would now be required to pay my total bill, including x-rays, etc. upfront at the time of the appointment and have my insurance reimburse me! She then went on to tell me that this had happened before, but after looking at my insurance transcripts, I found that THEY were at fault the 1st time for under charging me for my insurance co-pay. The transcript also shows that it was paid promptly when I went back in for my 6 week follow-up visit and I was informed of the office staff's error.
There's no consideration for their patients with this policy...they obviously forget that we are all human and sometimes, life happens! If you search, you will also find a review from another that had this same treatment over a bill that was less then $2.00.
As a business owner, I realize that it's important for everyone to pay their bills, on time, but their policies and disregard for honest human mistakes are over the top!
"I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person's family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick.
I will prevent disease whenever I can, for prevention is preferable to cure.
I will remember that I remain a member of society, with special obligations to all my fellow human beings, those sound of mind and body as well as the infirm." read more