I wish I could give 0 stars. It is like they TRY to screw things up on purpose! Issue after issue (timing, miscommunication, damaged goods, etc.). Definitely avoid! read more

Awful - Terrible - Devastating Forced on me by my company - at first I thought it was a blessing, then the real stuff hit the fan. never again!!!! read more

Horrible, absolutely horrible. We have dealt with many relo companies in the past and Altair has reached new lows. Do not expect call backs, straight answers to any questions, an ounce of customer service, or any kind of smooth relocation They have turned our already stressful move into pure hell. read more

TDY relocation from Washington to California over the holidays. Self move - Altair gave husband a voucher for U-Haul boxes. At U-Haul today and voucher didn't work. Called Altair's "emergency" number, and found a person who was only empowered for airline flight/hotel/rental car problems. Regular number says they're off until Jan 2 (4 days from now). Departure delayed (husband's company advised and at least isn't blaming US for the problems). If weather moves in while we are delayed, I pray Altair covers any extra days delay (housing/food) if the mountain passes turn icy and travel is halted for 2wd vehicles. (I used to live in CA, and am all too familiar with iced-over mountain passes stranding motorists for a week at a time). read more

I was really disappointed them. Especially a person who was in charged us "K" was too incompetent. We didn't have much time to move out although we had to spend much time to communicate with her. I asked for same things many times to her but most of the time our request didn't be reflected! I never get that why did my husband's company choose Altair Global???? Actually I wanted to evaluate them 0 stars. read more

Can you give a lower score than 1 star? I too was forced to use Altair through the company I was going to work for. Every possible and necessary event that I had to go through during relocating was almost unbearable simple due to this company. The whole point of a relocation company is to make the moving process as easy as possible for the person moving. However Altair made me jump through hoops every step of the way. The micromanaged my expense reports, couldn't move on the dates that I needed to move, provided substandard packers and unpackers. Wouldn't cover damages during the process, and were altogether rude, unaccommodating, and impossibly frustrating throughout the entire process. Communication was lousy, and despite the fact they claim to be rated as one of the best relocation companies, when they knew I was unhappy with my relo, do you think they sent me a survey or asked for my opinion on how they could do better? Of course not. Needless to say, as soon as I can bend the ear of the right person, our company will no longer be using Altair. read more

Am a Real Estate Broker. Was referred a wonderful client from a previous client who had accepted a position with a company that will remain nameless. Began working with this client a couple of months ago to introduce him to nearby cities/neighborhoods. Received a call last week from Altair advising they were the relocation company working with client's new employer. Was advised that they had made an "exception," to allow me to continue to work with relocating client as I was not in their network. However, I have to agree to provide a 40% referral fee, and they will direct the escrow as well. They advised that the client would be harmed if I did not agree, meaning, they would not receive their relocation benefits provided by their new employer. Contacted client's HR point of contact who advised me that I would have to work it out with Altair. Very disappointed. Have put in considerable time with this client showing them around, house hunting trips, etc. To provide a 40% referral fee to a company who did not refer the client seems wrong on so many levels. I have a fiduciary responsibility to this client - therefore, I will continue to perform in their best interests; accept the "assignment," cough up 40% of commissions to make sure the client finds the right house in the right neighborhood and receives the relocation benefits promised as part of the employment contract. Never will I seek relocation assistance from Altair for my company/employees. read more

This company is awful...they are unfair and unrealistic. My contract stated that I could back out of the contract if I could not find homeowners insurance for under $2500. I obtained 3 quotes which all had about the same replacement value, but they stated that they did not feel the quotes were accurate and were not going to refund my earnest. I have no control over what the insurance companies determine the replacement value is...how can they just say too bad, we don't like your quotes. Stay away !!!! read more

Similar to everyone else, forced upon by my company. Worst company period. No customer service. Look elsewhere if you can. If you're like me and can't look elsewhere, escalate with HR as often as necessary. read more

I had to like track them down...no one ever called me. Then he tells me on Fri it will be Sat 8-11AM. Then he calls me at 9AM and says yeah its coming early it should be around 1PM. I said that didn't make sense - and he was like wait this isn't going to 567 (blank) Drive?? And then he tells me he's looking at the wrong file....and it should still be coming from 8-11. Then I call at 11 because he hasn't called me and he tells me yeah it's running a little late. Then the guy gets there like an hour later and doesn't speak English............... read more

We've just started the process of dealing with this company. The woman who is our contact, has asked us the same questions over and over, and is basically incompetent. My husband starts his new job in 2 weeks, and we haven't been able to list our house for sale, nor make an offer on the one we want, because THEY have not followed thru on their end. And as for the $, I think it is absolutely ASININE that they take part of the commissions of the realtors involved, especially the one we are using to purchase new home!! WE contacted her, SHE spent a full day showing us houses, and WE will be making an offer thru HER - not Altair! My husband is now talking with the HR at his new job, in the hopes of getting out from dealing with Altair, and we'll just do it on our own!! STAY AWAY from this company!! read more

My employer used this group to assist me in my move. My experience was a complete nightmare. Every aspect of my move was met with extreme difficulty. My car that was to meet me at my destination and instead it was wrecked and sat in a field for a month. Many of my belongings were broken from their mover. (The mover was one guy with a truck with not enough room for all my things.) I had to leave some things behind because there wasn't enough room in the man's truck. I was told to leave the packing for their movers ( to take inventory and make sure things were packaged properly) and that also made the one mover upset because my items weren't already packaged. I had to leave my vehicle behind because they didn't arrange for pickup for my car as well; however, considering what happened to it in the end I should have driven it myself. I received several calls with conflicting information in regards to the move. It seemed no one knew how to get organized with my move. Unfortunately, this became apparent to me the day of the move when the mover guy showed up in shorts and cowboy boots. Bottom line: Keep looking elsewhere for your moving service need. read more

Wish I could give 0 or Negative stars. This the worst relocation company we have ever dealt with. If your company has utilized this company for your relation, Trust me You are in a big deep S**T. We moved in June of this year and since then these guys are harassing us, in every way they can, so as to avoid the reimbursement as long as possible. Every time you send them a document thinking you sent them everything, they would come back to you asking for more irrelevant documents which had nothing to do with your reimbursements, just to buy some more time. read more

Awful. We moved from PA to New England and it was the most painful move of my life... Reimbursements take months to receive. I had to constantly push my consultant to do his job. I would not receive call backs, he seemed to have no idea what he was doing or how the process worked. Everything was very piecemeal and one off so it was extremely inefficient. Our move was a disaster. The driver of the truck was incredibly rude, made smart-a** remarks to us the whole time, smoked in the moving van with all our stuff in it and tried to tell us we weren't allowed to check his inventory with things went on the truck. Then, after the truck left with all our stuff, they called us and told us that the truck wouldn't fit in the neighborhood of the new home, and we would need to go to a parking lot to unload everything in PODS containers (on our dime) that could be delivered to the house. Now they are denying our claim for damage on furniture that they dropped (the driver acknowledged that they damaged it and said they would fix it) because we moved our items after they delivered it. What were we supposed to do - leave them in a random parking lot?? IT WAS INSANE - I felt like they were taking crazy pills. All I can say is: thank goodness I didn't ship my car or my pets with them after reading other's reviews. I can't even imagine. My advice: run. read more