We went into Blueprint Home to see what furniture offerings they had available since we just moved…read moreinto a new house and needed to furnish it. We loved that it's a local store and we try to support local in our purchases whenever possible. They have a variety of furniture on the floor as well as decor of all kinds. The team at Blueprint Home was absolutely great! Karrie and Kim were very knowledgeable and helpful when we explained to them what we were looking for. We could tell that they are passionate about what they do and actually care about providing excellent service to their clients. We ended up buying a Lind leather couch and love seat for a good deal. We ordered them in July and we were expecting to receive them at the end of November, but the shipment arrived early November instead. It was a pleasant surprise! The white glove delivery experience was amazing and we're very content with our overall experience with Blueprint Home. We're planning on going back to get more furniture and decor there in the future. We highly recommend them!

Yesterday i went to return an item. I was told the returns was down as the person dealing with this…read morewas not in. I asked to see the manager to discuss this further and upon the manager arriving I got the exact same response. I asked the manager whether I was able to able to exchange the product for another item and if there are able to manually write down the item for which i had a receipt for and was still declined. When the manager noticed my frustration, in-order to get rid of me I was told to please go ahead and make a complaint if i was not happy about the service. Me personally being in the customer service business I definitely though this was highly un-professional and that this situation could have been dealt with better or for CT to have a back-up plan in place.

Honestly such a hidden gem. There wasn't a single item of furniture that I didn't want to buy!…read moreReasonably priced, beautifully reupholstered furniture items as well as glasses and trinkets. The owners are super knowledgeable and nice as well!

From the owner: We offer a curated collection of vintage furniture, housewares, barware, art, and decor. Styles…read moreinclude mid century modern, hollywood recency, boho, and art deco. We like an eclectic mix. Discover how to integrate vintage into your home!

We purchased a sectional sofa & powered recliner from the Youville location in Orleans. We were…read moretold the recliner would arrive within 4-6 weeks from order and sectional 8-10 weeks from order (you must put a deposit for the order to be processed). Recliner arrived on time but with a defect. The leather did not line up properly with the back frame of the chair. We called for service. Service was prompt. He showed up and simply shifted the leather, by hand, to try and line it up with the frame better. We mentioned to the service person we were not satisfied with the repair. The leather was still off and has a wrinkle when you try to line it up properly. Upper Room never called us back, I called & emailed on several occasion and yet no response. A month & 1/2 later the Service Manager finally responds by email and indicates as per manufacture specs, the repairs are complete. I don't think so..... Now for the sectional. We were told someone would call to schedule delivery once it's arrived at there warehouse. 10 weeks passed, no calls. We called our sales rep at the Youville location, she couldn't tell us where are sectional was or when it would arrive. A few days later she called back to tell us it should be in within the next 2 weeks. When it finally arrived, they called to schedule delivery. (Pet peeve, they immediately ask for payment before scheduling. Hmm my order is late and all you are worried about is payment). It gets delivered 2 weeks late. We called sales rep asking what are you going to do for us since the order is 2 weeks late & nobody had called to inform us of this delay. Needless to say several calls and emails later no response. I called the Youville location yesterday requesting to speak to Manager. Left a message to have him call me. 24 hrs later still no call. Customer service is not there forte. We like the products expect for the recliner defect. Sales person was really nice, knowledgeable, & pleasant to deal with. 01-27: now they tell me they are ordering a replacement back for my recliner. Now that's better. Doesn't look like they will offer any compensation for sectional being 2 week late with no notification. 05-24-2017: Finally got the back of the recliner replaced by Upper Room. It now looks good. Advice to anybody is if you have an issue with them, be persistent, keep following up, don't give up and they will eventually get your issue fixed. This is my experience.

I purchased a dining room set for $2400.00 its a beautiful stressed wood look; white and grey, with…read more4 chairs and a bench. So the set arrived upon delivery and I inspected everything, i was looking more for cracks, chips, flaws, the guys left and said if anything is wrong to call the store. I noticed the bench was wobbly. I called the store and asked to exchange it, they said someone would come to look at it (because I bought the extended Warranty) A month later they showed up, said the entire frame looks bad, said he would tell them it looks like a cracked frame and they should replace it and that the store would be in touch, another month goes by and I hear nothing, go into the store and talk to them, ask to switch out the bench for another one, they said they don't do that, and see a "PART" was on order?! I said there has been no communication, and asked what part? The entire frame is cracked or flawed since delivery. She said someone would be in touch with me. Another month later still no phone call, nothing....for a smaller company you'd expect them to care more about customer service, i spend $400.00 for an extended warranty, 3 months later have gotten nothing out of. I spent about $3100.00 in the store, I returned a lamp a week later and they wouldn't accept returns for anything, said I could only get an in store credit. The entire experience buying at this store was not really good. They are not going to be around very long if this is their approach. Too much competition and word travels fast. Unfortunately I have $310.00 i have to spend (in store credit) I wont buy buy anything here again or recommend them. 3 MONTHS of silence, nonsense and a runaround and still nothing, i am to go back into the store in November and demand to speak with the owner/Manager of the store about this nonsense. STAY AWAY !

Boogie and Birdie is my favourite little store for gifts, decor, and more! It is my aesthetic to a…read moreT. I have purchased countless gifts here- baby shower, birthday gifts, Christmas gifts, Mother's and Father's Day gifts... If anyone is looking for unique presents or a little something to treat yourself, Boogie and Birdie is the place to go.

Very pleased with speed of service. The product was great, and the best part, a hand written thank…read moreyou not with a treat! Who does that these days? Highly recommend this place. Sharon

Deborah & David have an eye for large & accent pieces and accessories that will add to the beauty,…read morecomfort, and functionality of your home!!! It is a lovely experience to visit their shop. * Note: post-edit: they've since moved to Roncesvalles Toronto. Visit them there!

Linen Chest sells linens, lol, but also other housewares. It's a bit like Bed Bath and Beyond. It's…read morea popular place for Wedding Registries. It's also Canadian. Prices are average, comparable to similar places like Bed Bath and Beyond. They do have sales and quite a few clearance items. They are good if you are in need of bedding and need to buy ASAP. I personally rarely have urgent deadlines to buy items, so I prefer to shop at places like Homesense, Winners and Marahalls, where prices are cheaper, but I may not find what I'm looking for on a particular visit. The store is bright, large and spacious. Staff are nice. Not my kind of store personally, but I can see the appeal and I like that they are a Canadian company. The store is in a plaza (same plaza are Ikea and Corbeil Appliances). Lots of free parking.

I bought sheet sets, numerous pillows, and bathroom accessories along with bed at Linen chest on…read moreiris. The sales person insisted I needed a box spring even though I had told him I had a had a bed frame which had held my previous 2 king matresses. Prior to delivery, I went in to discuss this with the salesperson and managers who agreed it wasn't required. The managers, Janis and Katie were unbelievably rude for customer service and Katie even agreed that it wasn't needed. I will certainly share my experience with anyone looking to shop there. They are strictly looking for you to spend your $8000 and walk out the door. To the owner, perhaps a staff refresh is in order?

Excellent experience! I eagerly await the arrival of my bookshelf. The Modern Shop's carefully…read morecurated items are worth the wait. The owner is gracious beyond belief. Highly recommend this unique shop.

Ordered 2 Untitled Table and Wall Lamp Nemo Ark on Nov 19 2025 with 4 to 8 week delivery. It is now…read more15 weeks and no sign of them. I ordered from the company because they're Canadian. I'd forgotten Canada's reputation for call centre penny mining stock scams and seniors frauds of 30 years ago. I see we're back at it in a different format. At 7 weeks I wrote asking where they were and was told the factory had closed for Christmas. I told them to cancel the order. They said they couldn't as they were in production. They just lied. Either the lamps had not started, they were being built, or had been built. If they were being built, they would not take more than a day to finish - they were just being retired for North American wiring. They were built which leads to the last option - they were built. if They were built or in production, it has taken 8 weeks to ship them from Europe to Toronto - and they still aren't here. I leave this weeks for 8 weeks and no one will be here to accept delivery. The Modern Shop says it's not their problem. customer Service just lies and says they're on their way. Dont believe them. The company is a scam or it's insolvent. They take your money and don't deliver. I'll be more careful and check Trust Pilot in the future before ordering again. DON'T DEAL WITH THESE PEOPLE