This Vape shop was recommended to us by a close friend. She likes to be able to taste test at her…read moreleisure. We walked in & saw what she meant. All of the juices are set up & ready to screw into a mod & try. We talked with the 2 guys behind the counter & they were knowledgeable and patient with us. We are pretty new to the whole vaping scene. What was disappointing however, was as we started tasting all the ejuice flavors, they quickly began all tasting the same. We tried drinking water to see if that would help. Every 5th or 6th juice would taste right. We mentioned to the now 1 guy in the store , that everything was tasting burnt. He said yeah the liquid sits on the coils & alot of these have been in there for a while. I said yeah but they taste burnt. He then said Oh yeah the coils probably need to be changed. Ooooook....so change the coils! How can u expect to sell what appear to be quality juices, if no one can taste them? They have an excellent setup for tasting but they need to do some quality control. Large selection of ejuice & equipment.

This is a nice shop. Customer service was great. They a decent selection of Juices and Vape sets…read more Prices are kinda high. Nice atmosphere. I visited when they first opened, so it was quiet.

We went here for the 2nd time roughly 2 weeks ago. The 1st time, we were inquiring about CBD & were…read morejust learning about it to help with joint pain. At the time, we weren't vaping yet & didn't look at any of those products. The tall guy was clearly stoned out his mind, and showed us several items. We purchased 2 & left. This last time we went, the same people were sitting at the vape counter that were there a month before. We are now vaping and asked to taste a certain flavor. There were 2 young girls behind the counter. She was blowing off the coils and put the juice on the (old) cotton. Well it tasted horrible. I told her the coils must be burnt & I'd like new cotton. She tasted it herself like she didn't believe me. So this girl starts telling the other "go tell so & so to fix some more mods because these are burnt" Clearly they aren't prepared for multiple customers and ready with fresh coils & cotton for optimal flavor tasting. The counter where you can try the e-liquids is small. Or maybe it's because both times we went, the same people were chilling there, visiting, taking up space. She didn't apologize for not being prepared. She just kept blowing on the burnt coils, complaining & making the room completely full of vapor. We walked out. Unprepared & unprofessional.

I went in new to vaping and needed help with what I needed to start. The girl behind the counter…read morewas so rude and literally gave me two options and didn't show me anything or let me know how to use either of them. I planned on getting some cbd oil to vape and they made me feel so stupid when I had questions. The guy told me, "you should have done your research before you walked in here, I can't help you." I was stunned by their terrible customer service. I will never step foot back in that place!

My experience at Aurora CBD and Hemp was great! I was impressed by the selection and prices at the…read moreshop. Staff are friendly and helpful. I really wanted to try the Giraffe Nuts and Lemon Drops. I am glad I did!! The Giraffe Nuts are probably the best caramel chew I have ever tasted. They mellowed me out after work and gave me wonderful sleep. The lemon drops are also tasty. These also put my mind as ease, and I had a restful night. In addition, they gave me some relief for my achy back. I am anticipating my return to the shop! They also have lip balm with CBD, I can't wait to try!!

Buyer beware of any company that does not back their product with a 100% money back guarantee if…read moreyou are not satisfied for any reason. I purchased a product on a Friday which gave me a reaction. I tried to return the unused portion (minus 1 capsule) for a store credit on Monday (only 3 days later). Dana refused and kept interjecting with her own stories about her health and reactions to past medications which she never received refunds for. As a customer service rep, she needs training. This was not about her, this was about a customer who spent $80 on a product which is useless to me after the reaction. At the time of purchase, there were no visible signs posted about the no refund policy. I suggested she change that. Apparently she did take my advice and posted that comment on social media.

Been going there forever. They know me!! Couldn't say how much I spent there. Get billed double on…read morea day they were having connectivity issues. Even stayed to help with it. 3 transactions. 1 full charge. 1 just vapes. 1 Nos energy drink cause he thought I put it back. Go there to explain double bill. I'm now a stranger. What do you mean I owe you money.... Never going back