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    Altitude Fence and Deck

    4.5 (8 reviews)
    Open 8:00 am - 5:00 pm

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    TNT Home Improvements

    TNT Home Improvements

    4.0
    (13 reviews)

    TNT replaced the windows in my parent's house and it looks great! The new windows cut down on the…read morenoise a ton and make a huge difference. Professional staff and excellent consultation. Highly recommend!

    I had high hopes when I met with Dan, the marketing guy from TNT Decking about tearing out our old…read moreconcrete front porch and installing a new wood deck. He was pleasant and friendly and convinced me that his teammates did excellent work, but...marketing people sometimes spin fancy words. That's why they're good at what they do. But...Dan's teammates were NOT what he promised. I won't go into excruciating detail about all the ups and downs of the L-O-N-G process, but suffice it to say: we contracted with them in July for an October start (which was bad enough, but we knew about COVID-related delays so we were ok with that.) BUT...November came and went with no word from anyone. When I called to follow up, the Foreman acted like a whiney baby, making excuses about *how hard his job was!* - and...there were so many typos in his text, I could barely read it! Totally unprofessional on both counts. This went on a few more times: I followed up, and they made excuses for the delay. Finally, just before Christmas, they dropped off the materials at our house. We thought, "Finally!" But it was another three weeks before the crew showed up. And...when they finally did, *they had no idea* of the scope of the project! They didn't have specs, they didn't have the jackhammer they needed to remove the old concrete, and the didn't have the industrial dumpster needed to haul away the debris!! The crew left that morning, without saying a word. Just disappeared. When I called the Foreman again, another lame excuse. More delays. Early in the process, I asked Dan for his recommendations for a concrete contractor for after the deck was done. (We needed new sidewalks around the new deck.) He referred me to a guy named Eddie. Eddie made a meet-up appointment with me for an evening in September. I left work early to get there by 4:30 to accommodate his schedule, and he called me 10 minutes before I got home to ask if he could come the next night instead. I agreed. The next night? He never called, and he never showed up. Never heard from him again. By the time they finally finished the deck *at the end of January,* it was too cold and snowy for the new concrete contractor we hired to pour the new sidewalk we need, so, ever since, we haven't been able to use our front door. In and out through the garage only. When I suggested a discount on the project from TNT due to their company's several errors, poor communication, and three month delay in completing the job, they said no. Can't do that. Really...can't??? So I immediately knew my only recourse was writing a cautionary review. Note: the deck itself looks nice. But the ridiculous clown show of ineptitude we had to deal with makes me confident that ANY other decking company would have been a better choice.

    Altitude Fence and Deck - fencesgates - Updated July 2026

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