I've been asking Kaiser for nearly a year (probably more) to stop allowing a specific member…read moreservices rep to access my medical information and to stop allowing her to be involved in my care. No matter how many times I've asked, nothing has changed. It's made me feel powerless over who sees my health information, even though I've been clear about my discomfort. After surgery last year, I was barely out of the hospital when I found my primary care doctor had been changed without my consent. Neither I nor my doctor requested this. When I called to ask what happened, I was told the very rep I'd been asking to remove was responsible. This made it much harder to get the care I needed. I was assigned a new doctor who didn't know my medical history and refused to refill one of my daily medications without an appointment, causing delays during a vulnerable recovery period. I have repeatedly tried to get answers. Kaiser's own resolution letters say I can request the information used to decide my case, but despite asking multiple times, I still haven't received it. I hoped this would clarify why these actions keep happening, but I've hit a dead end. It would appear they don't follow their own policies and it seems abusive to allow the person I filed the complaint against to "perform" the "investigation." More recently, I was billed for an ultrasound during a back injection that my doctor confirmed in a message he never used. The same rep I've had serious concerns about "reviewed" the dispute and upheld the charge. I asked for a second review, not only because of the billing error but also because of the ongoing pattern of this rep failing to assist me. A supervisor reviewed it and still left the charge in place. They refused to remove the charge despite the doctor's email, and they also refused to remove the rep from my case. At this point, it feels less like a misunderstanding and more like I am being targeted. I'm not sure how many times I had to call before someone removed the charge. It feels impossible to get fair, unbiased help no matter how much evidence I provide. After everything, I honestly feel dismissed at every turn. I feel unfairly treated and pressured. I feel like I am being bullied. It feels abusive. Why am I forced to share my PHI with her?

Care quality. Give us correct reasoning for medications and apply knowledge to which fits best.read more

I had an appointment at Main Radiology. The process to check in and get to the room is very easy…read more No waiting, I had an 8 am appointment, got there at 7:30 and there were 5 people ahead of me. I didn't have to wait. The ultrasound room I was in was from the original building, however the equipment was brand new. The technician was friendly, efficient, and respectful. For a medical test, it was a great experience. And then I got breakfast to go from the cafeteria. Their bacon/egg/cheese/biscuit and sausage/egg/cheese/biscuit is top notch.

Poor care, unprofessional staff, and incompetent doctors. They almost killed my infant son because…read morethey didn't know the right level of oxygen to give him during RSV. I had to pull him out AMA to save his life.

Dr. Vasa should get 6 out of 5 stars. She is the best of the best…read more But if you cannot get an appointment scheduled because the front desk NEVER picks up the phone or returns calls, and there is no other option for contacting the practice, that defeats the purpose of having a medical practice. Clearly, from other reviews, this is a recurring issue that has not been addressed in years. Office manager needs to get on this and front desk needs to be better staffed. Worst of the worst.

I like Dr. Ghafouri, but I give this practice 1. The staff do not answer the phone or return…read moremessages. They need to hire more staff to answer the phones. Dr. Ghafouri's medical assistant never returns messages. This is extremely frustrating, especially when trying to ask a simple question to needing a referral sent to another doctor.

I recently visited this clinic and felt incredibly uncomfortable due to the staff's behavior…read more Throughout my appointment, I noticed several staff members staring at me in a way that made me feel self-conscious and unwelcome. This unprofessional conduct created a tense and awkward environment, detracting from the quality of care I received. I hope management addresses this issue to ensure all patients feel respected and comfortable during their visits. I will not be returning and would advise others to consider alternatives where they can expect courteous and respectful treatment.

I recently visited this clinic after finding out I had COVID-19, hoping to receive some much-needed…read moremedical attention. I arrived around 6:50 p.m., fully aware that their website states they close at 7:00 p.m. Despite this, the receptionist was quick to inform me they were not accepting any more patients for the day. I explained my situation and that I had COVID, hoping they might make an exception given the circumstances. However, she refused to show any understanding or compassion. To make matters worse, another staff member behind the receptionist was equally dismissive and unprofessional. All I wanted to do was ask the doctor if they could see just one more patient, but I was met with a firm "no" from both assistants. There was absolutely zero empathy, care, or concern shown by the staff. It's extremely disappointing that a clinic, which is supposed to provide care and support to those in need, could not find it in their hearts to help a patient with COVID. Their lack of professionalism and compassion is unacceptable, especially in a healthcare setting. I have since looked at their reviews and noticed similar complaints about their lack of empathy and poor customer service. If you are looking for a clinic that truly cares about its patients, I would suggest looking elsewhere. There is a clinic on Liberia ave that is way more profession.

I can't express how awesome the Doctors at the Spine Center is. And all the staff. I can't say one…read morenegative thing about them. It is all positive. They do all they can do to make you pain free and as comfortable as you can feel going to your Appts. They have been the most wonderful,respectful staff. That is what you want when it comes to you as a patient should always feel when you go to see any Doctor. I have only been seen by Dr Bassam and Dr Zafar is the one that does my injections and both Doctors have the most amazing bedside manner that I have ever known. All of the staff as well, you guys Rock:))))) Susan B.

The Physicians assistant Darrel was very rude and dismissive the first time I saw her. I have…read morerequested doctor appointments and I've had to see Darryl three times The front desk kept scheduling me with her in error

I was so impressed by this practice. The staff was warm and gracious and very knowledgeable. And…read moreguess what...they took the time to talk to you! All my symptoms were addressed and discussed with me. Special thanks to Demetra and Abigail. I highly recommend this practice.

**Check-in? A breeze.** I did it online in seconds--modern convenience at its finest. The moment I…read morewalked through the doors, I was greeted by a serene, open space that radiated calm. Think: *perfect Feng Shui*, soft lighting, and a vibe so peaceful it felt like a spa--if spas were also armed for viral warfare. The staff? **Warm, helpful, human.** And then--*bless them*--the soundtrack of my youth drifted through the air. 80s and 90s pop played softly in the background, and as a proud child of the 80s, I felt instantly soothed. Whitney, Mariah, and George Michael were basically my co-therapists. I arrived 15 minutes early for my 8:30 appointment. At 8:25, a **gentle, efficient, and deeply empathetic nurse** took my vitals. She was kind, meticulous, and reassured me the doctor would be in soon. The office had *real doors* (a luxury!), not the soul-crushing privacy curtains of lesser urgent care centers. It was **immaculate**, with **Purell stations posted like guardian angels** at every turn. Good thing, too--because I was carrying **epic-level cooties**. A virus had wrapped its claws around my lungs and dragged me to the edge. I stood, teetering, on the cliffs of insanity, peering into the void. And then--like a heroine descending from the heavens--**FNP Jemima Désir Telus** entered the room. Light practically radiated from her. As I began to crumple from dehydration and exhaustion, she **caught me**, both literally and emotionally. She administered a breathing treatment with the grace of a healer from myth. She rubbed my back as I coughed, trembled, and sobbed. She offered water, calm, and unflinching compassion. She **sat with me**--a giant baby in adult form--until the storm passed. She explained my meds with clarity. Gave me detailed instructions. Told me to call her if things worsened. She was fierce, nurturing, and patient. A true **warrior in scrubs**. Honestly, I kind of want to invite her to **Christmas, Thanksgiving**, and maybe my next birthday party. Now I'm off to Walgreens. Should I be driving? Debatable. But I refuse to curse an innocent Uber driver with this plague. At least I've got **Albuterol on the way**. **Hail, modern medicine. Praise be to Jemima. Breathing has returned.**

I visited Patient First in Manassas for a follow-up after having my fingernail removed due to an…read moreinfection. I was told to take antibiotics only if I had pain -- which I didn't -- and followed those instructions. At the follow-up, Dr. Virgil Melvin was cold and dismissive. He didn't check my chart or examine my finger properly. When I pointed out a concerning bump, his only response was, "I don't know what this is. It looks fine to me." He told me I didn't need to come and to see my primary care doctor instead. When I asked for help from another provider, Chantelle Morales, the Director of Medical Support, stepped in with no background on my case. She accused me of causing the issue by not taking my meds -- without asking a single question or reviewing my chart. Her tone was sarcastic and condescending. When I asked to file a complaint, she gave me a non-working number and told me there was no other way to report the issue. I left feeling hurt, disrespected, and traumatized. I plan to request the footage and records from that day to document how I was treated with indifference and hostility instead of care.

Overall I went in for "Flu-like symptoms" they had focus on my high blood pressure and did not even…read moreaddress the flu. They apparently were thinking of sending me all the way to Inova FFX Hospital to their Cardiology unit to address it. My high bp was due to me not taking my meds and the minutes after i got back on them i was fine again. The people there care but honestly it depends on the time of day Also my girlfriend went there for a physical and they told her she had scoliosis which made no sense at all she followed up with primary care doctors and they said "Why would they even think that in the first place" but other than that place is nice still rather end up here than in the ER.

We have been patients for 7 years, Dr Nadya really amazing, the nurses are friendly. They helped…read morewith all of my problems. The doctor is compassionate, and she LISTENED. I recommend them 100%

As promised, here is an update for the George Mason Circle office…read more It is located next to the Hylton Center. There are no signs for it, so follow the signs for the Hylton Center and you will see the big Novant sign on the left side of the street. It is part of a brand new strip of store fronts. Parking is right in front of the door. It looks like there are 2 physicians staffed there at all times. They can also do lab work in that office, too. It's brand new, you can still smell the fresh paint. Because it's small, there are only about 4 patients at any given time. I had the first appointment of the day there (they start at 9am), and there were 2 other people waiting to be seen. A refreshing change from the main office, which is incredibly busy. I highly recommend booking at this office if you can.

The female attendant who took my vitals was disgusting, incompetent, and unprofessional. She…read moremumbled the entire time during intake and would laugh, ignore me, or cut me off when I asked her to repeat herself. Scratched underneath her shirt and pants and then put her hands on me to take my vitals without washing them first. Laughed in my face after answering simple questions. The NP who took care of me afterwards was incredibly caring, but this attendant is a walking health hazard and disregards basic respect to patients. Unfortunately, she was a stain on what would have otherwise been a professional and comfortable visit.