I just called to see if they would deliver food. I was told that normally she would jump on it and take the order. But she didn't want to take the order because they are supper busy and she didn't want to risk me getting my food cold. Years ago I drove a cab in the Alton area. For both company's. At the time there were 2 company's. Back then they would just run the risk. And take the money. This dispatcher didn't want to risk making me mad with cold food. The integrity this dispatcher showed is first rate. I wood use this service any time I needed them. FIRST RATE Thank You read more

Well, my review is different from anybody else's because I've used the Cab often. The owner was always hateful and not friendly. One time. I waited forever of the Cab and they went to another part of Hartford so they don't really listen to the address. I was not pleased with ABC Cab at all. read more

called to schedule a ride for under 5 miles, it's raining and cold so I wanted to just grab a quick ride...2 hours later I'm calling to cancel after being told I was next on the list an hour ago. I was just tryin to get to an auto shop to retrieve my own vehicle but the business is now closed and I have to wait again..... read more

Don't call these Bozos period. ! Last week I had a driver who was clearly high as a kite nearly run me over in my driveway because he thought he had the vehicle in park but in neutral then he had the nerve to laugh as I cussed him out. Fuck them !!! read more

Just had the unfortunate pleasure of being on the road with one of your drivers. Apparently the left turn lane on Airline Dr means nothing to this driver. He drove straight on causing the traffic in the right hand lane to merge with him. Approaching the light, he takes the far left lane in front of me to turn on Bellwood Rd. Stays in the far right line until we got to QT at the intersection of 140 then swerves over 2 lanes without using his turn signal to make a left hand turn. I look over as we're waiting for the light and he's been texting on his phone!! Nice. Gloves with the fingers cut out and all. I certainly would not recommend your company to drive anyone I loved or cared about. Your drivers should not be texting while the car is in motion. He continued to text as he drove through the intersection onto 140. Absolutely ridiculous! read more

I scheduled a pickup the day before. At the time that the pickup was supposed to happen, I got a call saying that they would be 20+ minutes late. After 20 minutes, I called and asked if they were close. I was told that it would be 10-12 minutes more. At that point, I was afraid the passengers would miss their train, so I just cancelled and called an Uber. The one benefit of a taxi service over a rideshare program like Uber is that I can schedule a ride to ensure that I get picked up on time. For a taxi to be more than a half hour late, especially when trying to catch a train or a flight, is pretty unbelievable to me. I'll acknowledge that the people I spoke to were very kind, and the prices seem very reasonable. But if the service isn't dependable, what does any of that matter? read more

Never answer they phone called one not like 10 times still no answer had to end up taking an uber I guess 24hrs means nothing...

DO NOT USE THIS SERVICE!!!! I work for a company and my patient was using this Cab service to get to and from his appt. Patient called after his appt to get picked up on Friday 1/14/22 at 3pm and the dispatcher told him 10 minutes. 30 Minutes go by and he tried calling them again, this time they forward his call. I then called on my work phone and asked for an ETA myself and they told me 5-7 minutes. 25 minutes went by again and we were about to close so I decided to call again, due to it being cold outside. I didn't want my patient to wait out in the cold. The dispatcher then started to forward my call on my work phone. I then proceeded to call on my personal phone and asked for another ETA for the same patient and she then was very rude and told me 5 minutes again and hung up. My patient and I waited for 30 more minutes staying after close waiting for a cab that NEVER SHOWED UP!! We ended up giving the patient a ride home ourselves. The woman that was working that night was BEYOND RUDE. read more

This is the second time I had no choice except to use this company it's also the second time I walked . worst can service I've ever seen .If someone were to buy three wore out trashed out crown vics I think you could all of thier business read more

I needed a ride for a medical procedure and I called ABC. I called the night before and they arrived on time. The driver was nice and courteous and the van was clean. The trip home, they arrived promptly, the car was clean the driver was nice. My only complaint was they didn't take me directly home, they picked up another fare and then took me home. My fare was flat and the same as I paid on my direct route there, so it didn't cost me extra. Alton is so small the detour to pick up the other fare was a small one and if that helps them keep the fares low, then fine. I will use again, the prices are fair and affordable and the service is good. A cab that will pick you up on time at a designated time, is a good cab company. read more

Stayed the night at a hotel, called them to drive us, they said 40 minutes i said ok, i called them 20 minutes into the 40 minutes and asked how i would know when they would be here? They asked where i was and where i was going, i told them, the response "you have actually missed your pick up time but we can get someone there AGAIN in 30 minutes" i said "Its been 20 minutes? You told me 40 minutes, im confused?" Response was "You should be ready the moment you make the call, but once again we can be there in 30 minutes" i responded with "no thank you, we dont need your services" and hung up before i heard anything else, nooooooo im not going to stand outside my hotel the moment i call from the time you tell me?!?!?!?! Terrible business read more

My wife and several of my employees have been using Alton Best cabs for several months. During the day (between 10am and 6pm) the dispatchers seem reliable and although busy, they usually remain professional. However, later into the evening, overnight, and early mornings have become impossible. My people have been told that they need to call the night before for planned arrivals...yet the next time they call the dispatcher tells them they cannot schedule more than an hour in advance. Often they are missing cabs do to failed scheduling or cabs never arriving on time or at all. Recently, my wife and others have been hung up on while inquiring what the ETA is or even attempting to schedule a ride. I attempted to reach the owner this evening (inquired about the best time to reach him and was stonewalled...and when I politely asked the man working dispatch his first name I was abruptly disconnected). I'm not out for blood...I don't want to ruin jobs or companies. I just want a place that my employees...my family can reliably and safely use to travel from point A to point B in the greater Alton area read more

Absolutely unacceptable and I have no other words. Horrible experience and let me count the ways and explain why: 1. Charged me almost $20 more than an Uber/Lyfts, because there are no Ubers/Lyfts nearby. Uber and Lyft, help me!! 2. I called and spoke to Tim (dispatcher) to book the cab. I asked if there was any issue using a credit card and he said no, as long as I had ID. I get into the cab and then there is suddenly a $10 service fee for using a card. The driver spoke to Tim on speaker, asked him what the fee was, and then suddenly there was a $10 service fee. Wait a minute, there's a fee!? WTF!? You didn't think that was useful information when AI asked you a about using a card? 3. Pricing is anyone's guess! They don't have meters, so they charge by zone. You better ask the price before you book a cab, because this is a big effen black box where they can change pricing at their leisure. "Bad month? No problem! That zone just doubled!" (I am being dramatic, but you get where I am going with this). 4. They are happy to drive you to an ATM, because yeah. That's how we do business in 2017. 5. The immediate response from my driver, when I said I was using a card, was "I hope it works. It hasn't been working." Haven't heard this before from every cabbie in NYC that doesn't want to pay a service fee. 6. It cost $80 (including fee) to go 35 miles. That's $2.28/mile. Does that sound reasonable to you? Decide for yourself. I feel robbed. 7. Car was dirty and smelled like a used carton of cigarettes. Doug was very nice and I feel bad because he did the best he could, but this entire experience was absolutely awful. He was very kind and a great conversationalist. I could deal with the condition of the cab, if the pricing and fees weren't so out of touch. The worst part is that this taxi experience just perpetuated my absolute abhorrence for taxis and the gut feeling they are dishonest and untrustworthy. I felt price gouged and taken advantage of when I needed a ride. If you need a cab in Alton, ask the price, validate the entire cost in advance, and ask for any fees. Protect yourself! read more

I love using ABC Cab Service in Alton, Illinois and surrounding areas! This is a great service !

This cab company sucks! They refused to pick up a poor lady from the ER who lives in a shelter who didn't have all her money up front but had half of it and was gonna pay the rest when she arrived. They stood her up! Poor service! read more

if you looking to be hours late and talk to rude dispatchers this is the place to call i called a hour early and still was a hour late then the next time I was forced to use them the dispatcher was rude and hung up because I asked would it be 2 hours again read more

i just called to be picked up and was told theyvwould be here in 15 min. so i waited right in front of the door for 30 min. so my wife called them back and was told thatvtheybhad already been here and waited 5 or 6 min. impossable #1 i was right in front of the door like i said 2. the dogs were never phased like they are anytime a car is here.tgey flat out lied. read more

This taxi service is not a dependable one. On several occasions they have made us wait 2.5 hours! Today we called and no one ever answered the phone. They need to rename themselves AWC. read more

These people are rude and very untimely, took over 30 mins then complain that payment is via debt card.. even told me to go to ATM when they said they'll take debt over the phone. read more

Great family owned business .... I called for a flat rate from my elderly mothers home in Dellwood mo to the alton belle for her entertainment bi-weekly. She's legally blind. I am waiting for the answer now. I have multiple sclerosis and my hubby has Alzheimer's so we are hoping for an affordable solution for her entertainment. read more

The dispatchers are very nice, and good. There are some outstanding drivers who are very helpful, especially with me, as I am multiply disabled. John is excellent, as are Thomas and Jake, etc. Keep up the nice, pleasant and good work as Alton continues to flourish. read more

The cab company does not do scheduled pick-ups "unless it is for work." Nothing like discriminatory services, especially when it is military personnel attending a meeting. To be honest I am glad I did not waste my time with them, after hearing a colleague tell me of the smoke and body odor smells that filled the cab; not to mention the noise it made when it pulled up. The second a real cab company opens in Alton, ABC will go the way of its predecessors. read more

No option for zero stars? This is the worst taxi cab company I've ever had the displeasure of riding with. The cab is filthy and stinks. The driver required us to pay up front before we even left and then went to go pick up a friend at her house and drive her to work... on our dime! If there were any other options and I had time to wait for another cab I would've gotten out. read more

I called for a ride and a van showed up prior to when they said they would be there. At least they were on time. However, the van was disgustingly dirty. I was going to put my bag in the back of the van but it was so dirty I thought it would be better to place it on the seat. Well the seat wasn't much better. Even the door handle looked like it had never been wiped down. The driver was pleasant, and not rude. I saw we were going 85 in a 55 at one point. I literally thought we were going to slide off the road. The transmission seemed to skip gears with a hard shake. If I had time for options I would have asked the driver to pull over and I would have hitch hiked. read more

One night me and my friends were walking trying to get home and we called like 3 different cab companies and abc cabs were the only one that answered read more

I had a pleasant experience with this company. A well dressed young man picked me up. The taxi was spotless and smelled good as well. He gave me a few places to check out while in town. Extremely polite and well mannered. If you call ask for Michael, he's a good kid. read more

Excellent service! Clean and sanitary cab, polite drivers, arrived on time for pick up and drop off. The cab smelled new I was curious as to the cleaning supplies. I noticed the drivers were sanitizing the cabs with bacterial cleaner and cleaning the carpets and seats with a high powered industrial shampooer. Great service and well worth the money as they use a grid map to calculate fee's. The fee's for customers are not calculated on a per mile basis as most companies do. Cheapest company around within a hundred mile radius. I have used this cab company several times. Never had and issue with the drivers, nor have I or any other customers been charged a per mile fee for service. read more