WISH I COULD GIVE ZERO STARS!!! I needed someone to simply come in three times a week to help bathe my parent. This may take 1/2hr....1hr tops providing they help lotion after bathing. I was charged for 4hrs each visit because that's their standard. I was told within this four hours the HHA can cook, clean up and simply make sure my parent was comfortable. Long story short, my parent fell in the shower. Mind you this is the very reason I needed ABC's help! My parent had to lotion herself. I found out my parent was cooking her own breakfast and I would have to wash dishes and vacuum when I got off work. My parent wanted me to end the contract second week in, but the HHA seemed friendly and most importantly safe, so I just dealt with it. As long as my parent received her bath, I took care of the rest. Fast forward.... I finally ended the contract because my parent required more and I needed her closer to my home to accommodate. Finances were struggling, but I was finally getting a rhythm. I emailed ABC to get a final statement, which they sent. My parent fell ill and I unfortunately missed sending the check. I check my emails, postal mail and voice-mail daily. Nothing further was sent. I went to purchase my parents medication and found over $1400 was missing! I would have gladly sent a check, as I've always done to avoid the excessive handling fee had they simply called or sent an email! I found that to be insensitive and unprofessional to withdrawal funds without recent communication! ANYTHING could have been going on with the welfare of my parent, but they treated her as a cash cow in the end! Quite frankly, they owe me for the cleaning I did in place of their HHA, the food expense incurred during her time and part of the cable bill seeing more TV was watched than helping. Do better by our elderly. Don't just dip into their accounts without making sure they have enough for food, medication or living. You've always been paid. There was no need to use a forgotten piece of paper to justify your taking money for an invoice that wasn't extremely old. read more

I used this company for a disabled relative. They talked a good talk but that was about it. Paid a lot of money and this is what happened. Consistently late. A cancellation 2 hr prior notice w no replacement. One person brought their child. Aides complaining about the other aide not doing enough laundry. One aide clocked in on pay time before they got there and that person was late!! Dominica the scheduler made you feel like she was doing a favor and it was a inconvenience! I do not recommend this service at all. There are much better options out there. A person who needs help does not need this unprofessional nonsense on top of everything else they are struggling through. read more