What a refreshingly great healthcare experience!! I had an appointment with NP Leslie for prenatal…read morecare and wow, she's amazing! She took her time, listened, answered all my questions, and just in general had a warm and kind air about her. The front desk people were also fantastic, especially Blanca! She offered to print my records for me so I'd have them for an upcoming move and told me what to expect my new OB's office to ask me for. If you need OB care, this is a great place to get it. It's also a very convenient location--you're near a few grocery stores, package stores, etc.

Front Desk Needs Improvement. This was my second visit for the OB/Gyn and both times the front desk…read moreexperience was unprofessional. I arrived 45 minutes early but wasn't given my paperwork until right before my appointment -- four pages, front and back -- leaving me rushed and stressed. When I couldn't check in using the QR code or kiosk, I told the front desk. Instead of signing me in, the staff member started checking her phone to troubleshoot Wi-Fi issues while I stood there waiting. Only after I asked again did she check me in so I could sit down. The back staff and doctor treatment is warm and welcoming which makes me feel great. However, during my most recent visit, I wasn't asked to show any ID or proof of insurance--only to state my name and (maybe) my date of birth. What really concerned me was during my Pap smear, neither the doctor nor the assistant asked me to verify the specimen label to ensure it matched my name and date of birth before it was sent to the lab. That's a serious patient-safety issue and a basic part of HIPAA and clinical quality standards. I liked my doctor's manner and the care for me, but these lapses in verification and labeling protocols make me question the office's overall attention to safety. I hope management takes patient satisfaction surveys seriously and implements stronger procedures to protect patient identity and results accuracy along with addressing front desk courtesy and organization so the patient experience matches the quality of care I receive at my other health care appointments. It should be noted that my regular OB/Gyn worked in the El Segundo office previously and my overall experience there was calm, satisfactory, organized, safe, consistent, empowered, cheerful.

My husband has been going to see Dr Betty Lo for years now and I have to say she's great!! I highly…read morerecommend for anyone to go see her. But I have to give ZERO stars to one of the schedulers her name is Leslie, she's rude , not helpful and has poor communication skills. It's happened more than once and it's very discouraging to call to make an appointment with the office.

My insurance changed and my GP who I loved was no longer covered. I had an appointment with Dr. Lo…read moretoday to establish care and I could not be more thrilled! Dr. Lo took the time to get to know me as a new patient and went over my medical history extensively. I never once felt rushed. She is extremely thorough and personable. The staff was wonderful as well with caring and positive attitudes. A true breath of fresh air after a very poor experience with a previous doctor and staff I saw a few months prior. I am looking forward to my future appointments with Dr. Lo and feel I can trust her to provide excellent care and support.

So disappointed in the appointment I just experienced. Waited 45 min past appointment time to see…read moreher. When she finally came, I asked to not receive my weight as I struggle with body image and disordered eating. Well, she proceeded to tell me my weight immediately after this. I told her again, I didn't want to know, and she scoffed at me. I'm so hurt and disappointed. Will not be returning

I switched to this doctor about three months ago and the doctor is nice, but I don't know who is…read moredealing with the prescriptions or answering the phone but a few times my prescriptions were not the right milligrams and I tried to call and leave a message and they don't answer Three weeks ago. I was in the ER so when I was released, they told me to get a hold of my doctor so I tried they said she's not in the office and will call you back and I never got a call and it's been three weeks already so I just changed doctors And went somewhere else. I don't recommend this at all. It's horrible and the girls in the office in the front very rude.

I was a patient of Dr. Volucci for many years. For the past couple of years I have found that after…read moremy office visits I would leave feeling very down. At first I felt she was very passionate about the care she gave for her patients. That all changed. I would get home and dread having to go back in for an appointment. I was recommended to have a colonoscopy because of my age. I never complained about anything. And she told me not to leave the facility until I was told what was wrong. I sure hoped nothing would be wrong. I am overweight and at my last appointment she told me that I was very superficial and only cared about my looks. I had gone in before my work day and was dressed for work. I could not believe what she had told me! After this appointment I changed my primary doctor and have been so happy with the care I receive now.

Dr. Maria Vollucci is an excellent caring doctor who is very knowledgeable. She takes the time to…read morelisten to my concerns, and assigns an intelligent treatment plan each time. The wait time to see her is very reasonable. The staff is friendly and professional, too. I highly recommend her as a primary care doctor.

Dr Neda Rouhi is an excellent doctor. She listens closely and is able to diagnose and recommend…read moretreatment immediately. The wait time is minimal and the staff is friendly.

I'm so upset with this office. The only reason I started seeing Dr Rouhi was because my original…read morePCP was no longer contracted with my insurance. The first visit I saw her, she was quiet. Little to no bedside manner. She barely made eye contact with me & was stone cold. NO expression on her face. Mind you, I suffer from anxiety & panic disorder, so having to re-tell all my stories is hard for me. BUT in order to get my meds refilled, I needed to be seen by her. I didn't feel like she cared, AT ALL. But, again, i needed my medication (it's a heart medication. Regulating my heart prevents panic attacks, because they can get really bad). She ended up refilling my prescription. I reached out to the office letting them know I recently moved. In the middle of moving, I misplaced my medication somewhere. It's very important for me to have this medication as preventative measure - as I am a mother of two, i work full time, & I'm in school. My load on a daily basis is HEAVY, & I need to be able to get through the day. I reached out to them 2 days ago. For some ODD reason, their Medical assistant sent my request to their NP, Daniel. Daniel rejected my request because "he was uncomfortable approving it since he's never seen me." THAT'S A QUOTE FROM THEIR FRONT DESK. So i'm thinking, WHY would you send it to him then? the MA has absolute access to see that I've only been seen by the dr?????? So, he rejects my request & sends it to Dr. Rouhi that same day (Tuesday). She didn't open in that day. The following day, Wednesday, she's in the office all day - also does not see my request. How can the NP see my request hours after it's sent to him, but over 24 hours later, the dr still has not seen it? I called the office today, Thursday. "Dr. Rouhi is not in the office today" is what I'm told. The fact that it's been 48 hours since I've sent the request; the doctor has not seen it, the dr is not even in the office today - is just WILD to me. This is a HEART medication. I've ended up in the ER because of my panic attacks, & they'd rather have that happen than check their messages or do the basic thing - like send it to the person who's treated the patient. So much negligence, & I understand things happen sometimes. But with all due respect, when it comes to patient care, you have little room for negligence. That's why their doctors - they get paid to do this. This is not a mistake of scheduling my appt at the wrong time; this is my LIFE. I need my medication. And now I'm either gonna end up in the ER or have to wait for her to potentially approve or deny my refill lol they are such a joke. DO NOT GO TO THIS OFFICE. I've never had a problem like this with ANY other PCP. Unfortunately for me, my favorite PCP's are either retired or no longer in network. But you can BET YOUR BOTTOM DOLLAR I am SWITCHING PCPs! Run from this office!

Been going to this doctor doctor for over 5 years. And what can I say. The office wait has…read moreimproved. Dr.Marzban takes his time with his patient to see the care the person needs and what they need to be treated with. Everybody is treated equally with respect and he is a very knowledgeable person. Thank you for all the years of treating me Dr.Marzban. I appreciate you

Face to face with doctor. Knowledgeable. Friendly. All around great doctor. Extensive…read moreexperience! Military background. Love this doctor. Highly recommend. Valerie, and front staff are amazing!!

Dr. Hool is a wonderful GP who displays a strong sense of compassion and genuine caring for her…read morepatients. It can take awhile to get an appointment so be prepared to book far in advance. You can generally get a faster appointment with one of her nurse practitioners, who are also excellent. Her offices are also near a mall where you can grab a quick coffee or meal. There are also lab offices nearby in case you need to do a blood draw for her.

HORRIBLE office. While I really like Dr. Hool, the office personnel are horrible! IF they answer…read morethe phone, which is rare, the drs are booked 2-3 months out and several times I have been forced to go to an urgent care clinic.

I will begin by stating that my father was a cardiologist and my ex a radiologist. It takes 3…read moreseconds to read an ultrasound. Instead, it took them two weeks to begrudgingly get back to me after an email and three phone calls to tell me my ultrasound was negative. I received the quickest phone call in the history of the universe and was given no direction other than to return to my primary on resolving my concern. If you're charging me over $300 plus whatever insurance paid you for a 2-minute appointment take five additional minutes and do a better job. Poor medicine far below the standard of care.

Not my favorite Office. The doctor was a little arrogant and the tests that were ordered were like…read morepulling teeth to get them scheduled in addition to the follow up. Nobody calls you with results thank God for the portal and ChatGPT as your new doctor. there is such discord in there to run a smooth operation .never heard from the doctor for results. Maybe they need a designated PA to call people with results after tests instead of Dr. ChatGPT. I did call twice to get information about the results and follow up and if I did not do that I would still be left empty-handed.