I am so impressed with this facility. The power went out resetting all the gates and I really…read moreneeded to get into my unit. An emergency number is listed on their phone and I called, within moments she was there resetting everything and buzzed me in. 8:30 pm on a Thursday, crisis averted. Excellent service!

We showed up at 3:30pm and the store is closed and the gates would not open. The store is supposed…read moreto be open until 5. We tried calling the emergency number and the mailbox was full. Now we have to pay for extra days for a uhaul truck due to your place not adhering to your published hours and having defective equipment. Not sure I would say this is the best way to keep customers.

This is my first time in Louisiana & my 3rd storage experience in my adult life, and WOW it may…read morehave just raised the bar! Specifically Miss Khari & Miss Tracy being absolutely marvelous, wonderful phone etiquette with genuine care while tending to my specific case. I made the online reservation a few weeks in advance as I was coming to Bossier City from Northern California. My fiancé already living in town, ended up having to take over my reservation due to my arrival after the 28+ hour drive being after business hours. I had beaten the ladies to the chase with touching bases on the day before my arrival, we had a great lil chuckle about that; same brain wave length we was on haha. Khari was especially AMAZING in helping & understanding the whole issue of my arrival time so she got my fiancé all set up so that we were able to access it with ease. The funniest part is that we still ended up getting there past the after hours access time frame, so we unloaded the next day & as I had a ginormous plethora of my collections of life, just strewn across the driveway- the ladies rolled by and introduced themselves. Loved them immediately even more! Amazing personalities, sweet temperaments & great expertise advice ! They took one look at me attempting to begin Tetris-ing my stuff into a 5x10. Miss Tracy honestly expressed that with her 8+ years of experience she could tell that my belongings would not fit! I didn't even skip a beat in saying, "NEXT SIZE RING ME UP!" They assured me it was simply due to my belongings, they weren't trying to up sale for the sake of up selling & I assured them that I truly trusted their professional expertise! K smoothly got my fiancé all legally situated with the switch over & I was able to get my treasured belongings beautifully arranged in a manner that allows me to easily access anything that I could suddenly need! Absolutely 100 outta 10 experience! I love these ladies & look forward to keeping my unit even after securing our own home! Thank you so much Miss Tracy & Miss Khari !!!!

Had a great experience renting here. Alexus was polite and informative and made the whole process…read morevery easy. No hidden fees or catches with the pricing. I was in and out in 10 minutes.

We parked our RV there for a few months. I took it to get worked on when I brought it back a week…read morelater someone had parked their RV in the spot I was in. The man with the RV said the manager of the storage place told him to park there. I parked mine in another location. Two days later I pulled my RV out of there and haven't been back. I was charged for the next months rent. I emailed and called several times wanting a refund . I was always told by the manager that he was extremely busy and would look in to it later. I even sent him a picture of my RV in the location I have it parked in now. To prove that the RV parked at Cypress Self Storage is not mine. The manager won't return my phone calls or refund my money. I had given him at least two weeks notice that I was leaving.

Outstanding location and phenomenal facilities in south East Shreveport. Thanks…read more Outstanding location and phenomenal facilities in south East Shreveport. Thanks.

From the owner: South Highlands Storage Center has rebranded to Shield Storage Centers South Highlands. We are…read morestill same faces going by a different name. We still offer Shreveport’s most advanced self storage experience, integrating the most advanced security systems for your protection and peace of mind. Come in today and experience the Shield Storage Centers difference!