I think it has been around 9 or so years that I have been taking my girls to Kristin. Still 5 star…read moregreat services and care. My older girl Petunia boarded with Kristin until almost the end before she passed, and I never worried about her. Whether is is doggy daycare or boarding, I know that my pup Violet LOVES going over there and playing. Care and supervision are excellent.

I had trusted Mrs. Kristin Zickel, owner of Rockin'Z Doggie Ranch located in Vail, to care for our…read moretwo labs Colt & Remi. In January, we had a dangerous and extremely poor experience with her. We dropped off both dogs on late Thursday, January 16th with a scheduled pickup of early Tuesday, January 21st for the agreed upon amount of $275.00. On the morning of Tuesday, my wife was heading to pick them up when Kristin had messaged her asking if she could call her. Once on the phone, Kristin told my wife that her worker Caitlin would be there because she had to leave to pick up her daughter. She then said that yesterday (January 20th), her golden retriever, Colt, and Remi were all playing and she heard a "scream like a yelp" and went to check, but didn't see anything. Then, on the morning of January 21st she noticed Colt had a "scab on his back." She was then asking if Colt and Remi play rough at home because it looked "old" (insinuating we dropped him off this way), to which my wife said not anything as of recent. Kristin then said Colt had a "small tooth puncture" but she cleaned it up and put some triple antibiotic ointment on it. My wife arrived, picked up our two dogs and called to let me know what was going on. When she got home, I examined Colt and found him to have a very bloody, open wound on his back with ointment rubbed into it and his fur. It looked absolutely awful. We immediately called our vet to see if they could see us and arrived within the hour. Our Veterinarian, Dr. Droves' first words were "that's really bad". She asked how it happened and we explained the situation. Dr. Groves stated the wound was 1-2 days old and labeled it as a "laceration". Unfortunately, it was too late to be sutured. They shaved down his coat, cleaned up the wound, prescribed antibiotic ointment, antibiotic tablets, and told us to monitor the area and clean it daily. The total bill was $136.17 which we paid. Later that day, I contacted Kristin and asked for an explanation as to what happened. She seemed very nonchalant about the situation and very dismissive. I explained to her about bringing Colt to the vet, the diagnosis & cost. I then requested a refund of the $275.00 boarding cost plus the $136.17 in medical cost. Kristin immediately became very defensive and angry, even going as far as saying that if your child gets hurt at school, you don't ask the school to pay for it. I found this very insulting, and it just shows her poor attitude towards her handling of the situation. After the call, I sent her photos of Colt's wound (a 1 inch chunk of flesh was missing from his back, as well as being badly bruised in the area) along with the receipt from the vet, as well as Dr. Groves' notes from the exam. The following day, Kristin wanted me to coordinate with our Vet so that I could see footage from an indoor security camera of what took place. She said she could not send the video nor show it to me privately due to it being classified as "distributing child pornography" because she had young family members in the video. She said it would cost too much to hire someone to blur out certain parts of the video, which is why I would need to view it at our vets office. I declined multiple times, saying it does not change the outcome of the situation. Colt was not being properly supervised, and he was not properly looked over after the screaming yelp. Kristin once again became extremely defensive and sent me a photo of the pet sitting contract that we signed nearly a year ago, which she claims absolves her of all liability. if she gives me a full refund + medical, it would be her admitting total fault. I said I would be open to half of the $275.00 ($137.50) since our other dog was fine, and the entirety of the medical bill ($136.17). Kristin told me she would need to consult with her husband and have to get back to me. Unfortunately, over the next two weeks Kristin kept making excuses and postponing any type of resolution to the situation. I did not want to continue going back and forth with her, so I sent a final email, as my patience was wearing very thin at this point. The last excuse was that she was going on a planned vacation with her family and would be getting back to me when they returned, because she had a lot to say. Then, on February 9th I saw she had refunded me a total of $137.50 for "1/2 of boarding cost" and no email, text, or phone call with an explanation. It took Mrs. Zickel 19 days to come to the conclusion that she will not cover the medical cost, and only refund half of the boarding. I gave her many, many chances to make a bad situation better, but she has failed. Still to this day, she has never asked how Colt is doing. In-case anyone is curious, in her pet-sitting contract, it states the following: "The utmost care will be given in watching Client's pet(s) and Client's home." If this is what Mrs. Zickel considers "the utmost care" then I am very concerned.

Tom and his staff were super wonderful to work with. They made our three doggies feel safe and…read moresecure while we were away for 10 days. We have never left our fur babies alone for that long, so we had no worries about their safety and care while they were at the kennels. Dan and Elaine. (Dakota, Galloway and Saturn)! We will use them again, so sure.

Tom & the staff at Irondog truly care about you & your doggos. My two pups love their time at the…read morekennel - it's like camp for them! The kennels are always clean & cool - and the grass is always green! Highly recommend!!

Diane is great and very knowledgeable about breeding and puppy care. She has shinu onus and has…read moreraised King Charles pups prior until her breeding dogs aged out.

I got my beautiful healthy AKC Shiba Inu here. Puppy came from a loving home and was some what…read morepotty trained and had her first shots. I would definitely recommend this place as the price is very fair.

The best mobile grooming we have ever used! On time! They come to you! Less then 1 and 1/2 hours…read morefrom start to finish! We've tried many groomers and none compare!

Katie did an excellent job on our 3 little guys. They weren't stressed in the slightest and she was…read morepleasant fast and efficient. It's obvious she loves what she does. Will be using her again soon for my big guy.

Local in the area I took my dog here once a month for couple of years. Till one day after his visit…read moreto the groomers he started acting weird. Inspecting the dog his skin began to shake anytime I touched his back. To make a long story short took him the vet the day after, vet confirmed he was in a great deal of pain. Stating she usually see's this in falls. I have a large dog never do I pick him up. I brought this to their attention...they did not care. Did not want to make it right. Yeah do not bring your pets here. Let me also mention they usually kept my dog for over half day 4 plus hours at time when I would schedule. So of course I'm suspicious what could happen during that time. Taking to another place I recommend fluff and buff.

two weeks ago I took my dog the be bathed and groomed by this store. I have dealt with the owner…read morebefore on various occasions over the years and have always found him to be very reasonable and understanding of what I was requesting for my dog. This past experience is causing me to have second thoughts about using this business ever again. It is my understanding that grooming to my indicates a trim. I took my dog into this store, and found two new under faces that I had never seen before. To me they looked like the summer employees. I presented my dog to them and told them that he was here for a wash, the grooming and please cut the fur back on his butt as it was getting a bit thick. I also asked that they shave his belly closer so the when he lays on the concrete he can bleed the heat off. Sounds reasonable... Right? Apparently the gentleman behind the counter didn't hear the word "grooming" because when my dog came back to me , he was not a happy camper. The trim on his butt wasn't even, they only shaved his belly and its not even even, and they didn't do the rest of the trim on his legs, around his ears etc. I paid for it ($100) and left. I then went back in and asked the person behind the counter to ask Randy to call me. To date I have not heard a word. If the 'children' that are running this store now for the owner I would caution you about taking your animals to them because these people don't care about you or your animal that you are entrusting to them even for a moment. There are plenty of other animal groomers in the area that Im sure will do a good job for you. This new crew that Randy has hired get a MINUS 5 Stars in my book. I won't reccommend them to anyone. Thank you

Pups look amazing thank you Megan You take such great pride…read morein keeping our pups looking n feeling good healthy n happy!

We've taken both our dogs to K-9 Klippers and they looked and smelled great. We will continue to…read moreuse this business. Heads up: They don't take credit cards!

Very friendly service from all the staff! Everything from Dog food to baby chicks for your hen…read morehouse So glad Maricopa has a TSC!

Tractor supply is just a great concept for a store. Always something cool to check out. The service…read morehere is very good

I am absolutely amazed by Melanie's service. I called to inquire about grooming for my pets--I have…read moretwo Shepherds. She explained that the tub she uses to bathe pets isn't quite large enough for my Shepherds but added that if I didn't mind her bathing them in my backyard, she would be happy to come and groom them. I told her that sounded perfect and that I didn't mind at all, as long as she could come out. I really appreciated her response because I had called several other places that *claim* to provide service in my area, only to be told "no." That is truly what I call going above and beyond demonstrating a real drive to work and to gain new clients. I recommend her 1,000%!