Looking for someone less expensive? Looking for someone to do it right on the first try? Looking to have a magical night on your special day? These guys nailed it! They were on time, they were in and out in a reasonable manner. Those gentleman that were here for the setup were some of the nicest young men ive ever met. They have beautiful China, those diamond back chairs I asked for are absolutely gorgeous, and while it was hot under there the large see through tent I had my reception under was to die for under the starry sky. The lights they hung definitely lit up the neighborhood! Thank you guys ever so much for a fantastic night! It wouldn't have happened without you! read more

I worked with Amazing Events Rentals for my reception in Savannah. I rented all the chairs, table cloths, linen napkins, farmhouse tables, hightop farmhouse style table, two trays, and end table. I also had them do Cafe lights outside - which looked fantastic!! I was very happy with them - they were actually 10mins early to deliver and picked up on time. We communicated starting about 10 months out - I'm very organized! Never ran into any issues. Met me on-site at my venue to discuss the lights a few months before the wedding too! read more

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So, in spite of the fact SC is under a state of emergency, the Governor has made it illegal for groups of more than 3 to assemble and several of our family members and friends are in "shelter at home" zones and could not travel for our daughter's wedding last Sunday, Amazing Event Rentals elected to keep our $1,000 deposit. (Not so Amazing...) We notified them a week in advance so they were not out of pocket for anything. Just wanted to share in case your have an event coming up. I have also used Ohh Events in Charleston for events in the past. They're awesome... read more

I was trying to return U-Haul trailer but lady wasn't helpful she couldn't find my name on a system and I had to drive to another store.

While I know that every business has to make money to survive, I feel like customer service should come before a profit. I have never left a poor review for any business, but I have to for this one. In February my future MIL and I went to Amazing event rentals to look at rentals for the reception and ceremony. We walked through by ourselves, we were not assisted by any of the staff. Once we were happy with our selections, we went to the staff to ask them to place an order for us at that time I paid half of the invoice. Fast-forward to April, Covid hits and our destination wedding is postponed. I emailed them to let them know we had decided to post pone our wedding to October. Fearing that Covid would still be an issue and could still impact travel for all of our guest as it was a destination wedding for the majority of them we decided to simply elope. I sent an email asking about a refund of my deposit of over $500.00. I was told that they were not giving refunds and it was stated clearly in my contract that it was "non-refundable". Now, that being said they didn't do anything. Literally nothing. All they did was create and invoice and take my payment. In the email they told me that they would still honor the contract if we were to have the wedding at a later date. Seeing as we are already married that's kind of absurd. Every other vendor I has during this did everything they could to work with me regarding deposits. They didn't even make an attempt. Not even offering part of my deposit back. I feel like this was just poor customer service and not a business that I would ever recommend in the future. read more

Tables were 2 hours late to deliver and set up & we had rented them for a rehearsal dinner. Our elderly family was forced to stand around for about 30 minutes and food was ready by the time the tables and chairs showed up. Even after they arrived, there was no urgency by the delivery guys to set them up. (No wonder they got so far "behind schedule") During dinner one of the tables collapsed and food/beer/glass got all over one of the guests. I would assume there would be SOME form of lock on the table legs. Tables were 6 ft so that was not a light load to bear when that all came down on our guest. We had some confusion with setting up the delivery, too. They tried to stick us with an appointment fee even though there was already a delivery fee included. They get 2x stars because they were the cheapest option. read more

I rented a table, table cloth, and standard folding chairs from them in July 2015. I picked up and returned the items to the office however I was never told that no one would be there to help me load and unload them. The table and chairs were filthy! I had to thoroughly clean them before I could bring them in my home. I brought this to their attention on returning the items. At that time I was offered a partial refund. However, after 2 weeks, I was told that because I didn't complain at the time of pick up, I was not entitled to anything. Rent from somewhere else! I've used other rental companies before, and never experienced anything like this! read more

They simply could care less about making a customer happy. We were told that our rental items were in stock, and when we got there, the only rental chairs they had were very dirty (they said....."we can't discount just because they are dirty"). They charged for delivery (ok), but then didn't have a vehicle pass to get into our community so we had to pay for that as well. Multiple, multiple calls to talk to management about our dissatisfaction were ignored. Promised return call never happened. This is simply either careless management or by design (which is worse), and only inflames a disappointed customer even more. We've heard that a company from Savannah are the new owners. They've bought out all the competition within miles of Hilton Head......I'd suggest going to Charleston to get fair treatment read more

Not at all happy with my experience! First of all I constantly was calling for the first 2 days and no answer, so we then decided to go down there not busy what so ever. We were trying to get rentals for a huge community event for veterans and their families. The lady at the front desk had zero clue at what she was doing! We had plenty of things going towards them. We left and noticed for just the weights were 400 more than all the actual bounce houses. We called and a lady named Jordan was beyond rude!!! The worst customer service I've ever experienced!!!!!! read more

The Hardeville and Bluffton store are anything BUT amazing. My son rented a tuxedo more than a month prior to the event. Tuxedos orders are sent out to Jim's Formal. I have contacted Jim's Formal and at least they have gotten back to me....obviously they care about complaints and customer service. At the time he ordered in Bluffton, we were told that the tux would be in 10 days prior to the event in case something was not correct. The person in charge of the orders was Alexis in Beaufort. My son's invoice was emailed to him and the shoe size was incorrect. He emailed back and she apologized saying she would fix the invoice. My son paid in full for his tux even though only a deposit was needed at that time until pickup. A week prior to the event we had heard nothing. I let them know that my son's grandmother passed away and we would be leaving town on Wednesday and Thursday for an out of town funeral. The Bluffton store called Beaufort after telling me "Well we had four proms this weekend" and I was told that the Beaufort store were emailing me back at that moment. I was told to call Beaufort if I wanted. I called and spoke to Alexis. She said well his tux was shipped so you can get it from Bluffton on Monday or Tuesday. Monday came and I called to see if it had arrived. NOPE! I was told that is was shipped and there was nothing that could be done. I told her that the owner of Amazing Event Rentals needed to call me. (THEY DIDN'T) They said worse case scenario would be to pick it up Friday and if there was a problem it could be fixed. Well the tux did finally arrive on Wednesday as we were hundreds of miles away already. On Friday my son had to return to school since he had missed 2 days, so after school my husband, son and I went to the Bluffton store so he could try it on. (the prom was the next day) What should have been a proud moment....was anything but. My son walked out and I wanted to cry but not happy tears. The pants were not long enough and the suit jacket sleeves were not only not long enough but were not even. The person who was there looked at me like here we go again. She called up Alexis at the Beaufort store and she said well there's nothing we can do about it now. I was livid! We were then told that if we wanted to drive to Beaufort by 6 o'clock we could have the alteration place fix it the next morning because she was leaving for the night. It was 5:20 p.m., so we raced to Beaufort. This after traveling 888 miles the two days before) Finding out the pant legs were not only short but uneven too. The sleeves too short and 1 1/2 inches difference in length. That sleeve had to be taken down to the black on the inside and still was shorter than it should have been. The person had agreed to pick it up on Saturday after the alteration and said they'd call when they got it back to Bluffton. I waited until after 12 noon and called the alteration person to see if it was completed and picked up from the Bluffton store. She told me that yes I did it first thing this morning and it was already back in Bluffton. Not even ten minutes later the Bluffton store called saying the tux was there. She said I had the other employee call you but you didn't answer. That was a lie because I had my phone with me and had no missed calls. Plus my husband was at home and the phone did not ring there either. So we picked up the tux finally. Before I left the store I asked for the owners name, she said there are three. A man walked behind her and sat next to her at the desk. She said well he is one of them. I told her that come Monday I needed one of them to call me because we were already short on time as it was. The man would not look up at me, nor said anything. I understand the tuxedo came from Jim's Formal and have discussed this whole thing with them. Either the measurements were incorrect or the tux was poorly done. But the whole thing could have been handled differently. The employees looked and talked to me like I was being ignorant. The owners obviously don't care about who they piss off because they could not even call me back at my request. I am sure that If it was their child who funded their entire prom experience by themselves, they would have understood my frustrations. The excuse of having four proms the weekend before was a poor attempt at covering their behinds. Proms all come around the same time of the year. My suggestion to anyone wishing to rent a tux, do it anywhere other than the NON amazing event rental. read more

We used Amazing Rentals this past weekend for a wedding at the Beaufort Inn. First they did a great job in helping us plan what we needed and made many helpful suggestions. Everything arrived on time. The guys who did delivery and set up were amazing. On the day of the event, we found we were short a few things. They were prompt and courteous to take care of things, even added a few things I requested the day of the wedding. They were the best I have ever worked with. read more