This taxi rank is one of the best to go to after a hard night out in Kings Heath. I hate being in that situation where I am too tired to walk home and I end up wondering the unfriendly night streets. I've been lost before and it isn't a lot of fun, but with this rank I know I can get anywhere I want by just coming here. It saves making a phone call to an already busy taxi company or desperately trying to flag down a speeding black cab in the street. The rank and headquarters of the Kings Heath branch is about a two minute walk from the Hare & Hounds, and The Station is equidistant in reach. The staff are always helpful and I am never made to wait more than five minutes at most for a taxi. I usually get one straight away. read more

Ambassador Cars - Taxis Near Me - Birmingham, XWM

Ambassador provide a reliable, efficient and personable service - part of the reason why I choose to give them them the business of shuttling me around at rather uncivilized hours. When I call they address me as 'Mr. Harrison' every time, which makes me feel as though I am some high-calibre CEO, when the stark reality is I am (normally) a drunk, young man who needs a lift home - or a fairly sober, young man who needs to accompany his drunk friends home. Most of the drivers come prepared with a good sense of humour in expectation of incoherent drunk-talk about money, societal taboos or the meaning and absurdity of life. When you arrive at your destination and it comes to the practical things of life - money - they have a very fair method of opening a haggle with you, where you both come to a point of satisfaction with the sum changing hands. The taxi ride is an interesting phenomenon and Ambassador's are regularly and by far the most interesting I've had. read more

Ambassador Cars - Taxis Near Me - Birmingham, XWM

'Hello, Ambassador!' It's a rushed and efficient greeting when you call this company, which hints at what the service will be like. They are very accurate about when the car will be with you and its usually there within 5 minutes, if you call from Kings Heath. Then they will call the phone that you ordered the cab from when they are outside or near your pick up point. They'll call you by name too, as they have a nifty computer system that remembers you. These are friendly guys, too. I've had some in-depth conversations with drivers of Ambassador Cars that rival those with good friends in the early hours of the morning when the senses are heightened and your guard is down, and you talk on a deep personal level. I'm not kidding. There was a time when I'd go along the line of taxis queuing up outside places like The Victoria or The Actress and Bishop, until one of the drivers gave a quote for getting me home that was some where near reasonable. Now I just call Ambassador every time, for a speedy, efficient and value for money service. Top Tip-When they say 'How much do you usually pay?', (and they will) reply with the words 'A pound', whatever the distance you have traveled. It breaks the ice and sets the fee up for being less that it might've been. read more

Ambassador Cars - Base photo - Taxis Near Me - Birmingham, XWM

I used to be a big fan of this company but I just feel like they have really gone downhill of late. You would think with the ongoing rise of Uber that they would up their game not let you wait 20 mins for a cab at a not so busy time of day....with no heads up or warning.... The drivers are nice enough and the cars are decent but the wait time the other day (and previous trip) was enough for me to use a competitor today and I doubt i'll be going back to them. There's so much choice around for a cab these days a couple of bad experiences is enough to send you to another brand......bye ambassador.....its been emotional. read more

It was a Tuesday evening at the end of November and a group of friends had decided to have an early festive evening at a posh brasserie in the city centre. Table was booked for 7:30 and, because there were to be cocktails involved, a taxi was booked for 7pm - giving plenty of time to get from Kings Norton to the city centre with a stop off for cash and a friend on the way. 7pm came and went. A call was made to the taxi firm at 7:10 "he's stuck in Maypole in traffic - he will be 5 minutes". At 7:17 the taxi driver rang "i will be 5 minutes". At 7:25 still no taxi so we rang the company again "he will be two minutes". My protest about bad customer service fell on deaf ears and i was waved off with a meek "sorry". When the taxi driver finally turned up at 7:35 he said that he had been stuck on the pershore Road in traffic. Firstly, this is somewhat different to what i was told by the taxi firm. Secondly, i drive down the Pershore Road ALL THE TIME (and we drove down it after he picked us up), the likelihood of traffic at 7pm is almost negligible (at least to the point of being 35 minutes late for a job!!). There was very little apology and we were stunned when he charged us £12! £12 when he didnt even turn up until after the time our table was booked for! I will NEVER use this firm again. Poor customer service and didnt give a toss that they were late and dampened our evening (we were somewhat stressed by the time we arrived). Looking at previous reviews on here i can see that they got good reviews a couple of years ago but seem to have deteriorated somewhat of late. read more

Ambassador send taxis in a reasonable time however some of there taxi drivers are not very friendly or helpful. I have also found that ambassador are dear than other company's within the local area they also have a high tech computer system which remembers who you are so the call centre and taxi drivers know exactly who you are. I personally would not recommend people to use ambassador but you may get a different experience to what I had because the staff tend to change a lot and call centre have been rather abrupt with me in the past. However I will never use them again as I am out of there catchment area and I use falcon and elite now. I hope this review has helped you and that if you use ambassador you get a better experience then I did. The taxi company also has a call and text system where they call or text you when your taxi is outside/on its way to you the offices computers also know your most visited place. read more

They're the taxi company I always go for. Even in states of high inebriation I will always remember the number 'all the fours and all the ones'. They're all really friendly and most of them are quite chatty but also don't impose themselves if you are hungover/tired/not in the mood for small talk. At the end of the phone call I sometimes get a 'OK, bye Selma' which is funny if anything when speaking to someone completely anonymous to you. Upon arriving at my destination the issue of pricing usually goes something like this: 'How much is that?' 'Well you do it more than I do so you tell me' Then some deal-making ensues where I generally walk away feeling like maybe I could be big in the business world. Thank god they took me off their blocked list after a friend of mine rang them from my phone and never had the intention to pay. Tut. I'm back in the good books and they're firmly in mine. read more

The controllers in the office are rude, no sense of how to deal with customers, they hate their job and and you can tell they are only there to kill time. Thank god for Uber, more reliable, cheaper and better customer service. If I could give them zero stars I would. read more

I'm afraid that I have to disagree with the previous reviews, as I have twice been badly let down by Ambassador when booking them from home (in Kings Heath). On each occasion I have been kept waiting long past the booked time, then when I have phoned up to chase I have been told a car is on its way only for nothing to turn up. So I phone up again a bit later, only to be told the same thing...and the car doesn't turn up, and so on and so on. On one of these occasions I gave up waiting after being given the runaround for over an hour after the booked time (having booked the taxi half an hour in advance), so I won't be using them again. All that said, it does sound like I'm an isolated case! Though I have to say I've never had these problems with Royal Cars (cue a load of people saying that they're awful). read more

Lovely drivers, clean cars, reliable & very tolerant of giggly old girl banter after a few beers! ....and none of this 'What are you normally charged?' read more

I have found it one of the worst taxi company... Driver tried to charge me above the quotation and I did complain to company. Again on second day the driver did the same bullshit with me.. Can you believe that the cancer patient was with me, even though they did this..Pathetic. Drivers don't have respect for their clients... Always failed to fulfil their commitment .... please never use their service. read more

Reliable. courteous, polite? The first time may be, however my experience last night when planning to go ice hockey training was anything but. I phoned them to book a taxi at 20:59 and was told about 10 minutes, at 21:13 I phoned up to ask what had happened and remained calm, I was told it would be another three or four minutes. AT 21:20 I phoned again, this time I was becoming very frustrated. when I attempted to talk to the controller he interrupted me, I said "No!" admittedly with frustration and he again cut me dead and told me he was treating me with respect, and demanded the same from me. I cut off the call to calm down, and tried again a few minutes later. This time as soon as he heard my voice he slammed the phone down on me. Unfortunately he robbed me of a much anticipated night out and and important training session. While my subsequent reaction was as low as the controller himself, I felt utterly frustrated , disgusted and let down at the way I had been treated by the company and their staff. It was with great reluctance I gave them one star as they were not even worth that, It appears that if you complain about the conduct of the drivers you get treated worse. It is disregard for human rights of customers and disempowerment, the service is not a service at all and the staff really need to look at their claims and ask themselves if they really do live up to what they claim read more