I was especially disappointed to see this at a store that promotes itself as a destination for…read morehealthy, organic, sustainable, and trustworthy products. The product had a newer packed-date label placed over an older one. After peeling the top sticker back, I found an earlier date underneath (photos attached). For a market that emphasizes transparency and quality, this felt misleading and damaged my trust as a customer. I understand mistakes can happen, but food labeling should be clear and honest. I hope this practice is reviewed more carefully going forward.

Tip: Sign up for a Big Carrot rewards card. It's free. You earn points towards a discount off your…read morefuture bill at either of its two locations. After spending an afternoon with friends last Sunday, I decided to check out this The Big Carrot store. The first store still exists on the Danforth, which I enjoy frequenting when I'm in the neighbourhood. This location is the second one situated in the Beaches, which is where I grew up. I attended high school a few blocks away from this store. Back in the day, the southeast corner of Southwood Drive and Kingston Road had a donut shop called Dip 'n Sip. I would cut through the parking lot to head southbound on Southwood to head home. This donut shop was a hangout for bikers and students from my high school. It wasn't my thing, but it's weird that I couldn't cut through the parking lot. A six-story condo building occupies this corner, with this The Big Carrot on the main floor. My concern has always been where to park if you wanted to visit this store. I followed a sign that led me to underground parking in a laneway behind the building. Nice! I like that there's an automatic garage door. It keeps your car cool in the summertime and free of precipitation outside. I went through the door leading to the elevator. You can grab a cart before you head upstairs. I didn't know whether I needed a ton of groceries, so I simply went up the elevator to the main floor. I then walked through the door. The Big Carrot is the local version of Whole Foods Market. You can find everything from coffee beans with a grinder, to individual portions of a steak in the meat section. I loved looking at grab-and-go meals. The chicken pot pie looked so good. I was tempted to get one, but I had made a lot of food at home. Next time! I find this place fancy when you get the rotisserie chicken section and it has herbes de provence all over each whole chicken. Wow! I like frequenting grocery stores. They open my eyes and tastebuds. Lemony hummus? Sounds great! Organic red watermelon chunks? They were such a glowing red that it stopped me in my tracks. The produce looked exceptionally fresh. I was a happy camper looking at healthy basil plants. I nearly bought one! This place has food that caters to various dietary needs. I saw gluten-free wraps and Daiya cheeze, for instance. There's a smoothie bar. It was busy with a couple of folks in line waiting for their smoothies. I saw hair dyes with natural ingredients. I also saw face wash, cleaners, and more. This store carries the Andalou line of lotions, toners, and more that I like. The drinks section is incredible. I saw raspberry mojitos in a four-pack of cans that looked appealing. If you don't want to commit to a pack of drinks, you can get individual ones that are nicely chilled in the fridge. This place has comparable prices on individual cans of Zevia. A can goes for $1.69, which is the same price at Whole Foods. I picked up a can of Zevia root beer and a can of Crazy D's cherry cola. I headed to the checkout area. The woman who cashed me out was nice. She asked me if I had a rewards card. I didn't. She got me one and said that I simply needed to sign up for a free online account to activate it. Cool! I paid with a credit card. I tapped and was good. I thanked her and headed to the elevator to get to my car. I had the cherry cola as I headed home. I wasn't crazy about this Crazy D's flavour. It's a prebiotic cola. I don't mind it. It simply didn't taste like cherries, likely because it had lime and lemon mixed in. It tasted more like a subtle, watery fruit punch. I love Zevia root beer, which made up for the horrible cherry cola. It was creamy and tasted like good root beer, but without the sugar. I enjoyed my visit to this grocery store at long last. I hope to drop by more often when I'm in the neighbourhood, now that I know where to park! (206)

The worst power tripping store manager YASMAN and worst customer service you can find at this…read moreHealthy Planet Yonge & Dundas location. We shop at this location numerous times and never have problems when it comes to price matching online sale price vs in-store price. I came today and bought items here that were on sale online and when I was paying for my purchases, the cashier/store manager YASMAN said that she can't give me the online price. I told her that I shop at this store all the time and they always match the online price. This is the first time it happened that they didn't honor the online price so in the end I still paid for the regular price. Later on I realized that I should just buy it online coz it's much cheaper. Since I'm still shopping and in the vicinity, I returned back to the store and return the items I have bought. Now here's another kicker - the same cashier/store manager is saying that she can only give me a store credit since one of the item's plastic seal was broken. I told her that it was sold like that to me and I just bought it from her. And it's not even like more than 2 hrs since I left their store. Yasman the store manager was so rude, unprofessional and not helpful. She was adamant that it was the store policy and she has to issue a store credit if the item seal was broken. I told her then you shouldn't be selling back to customer items with broken seal. When I went to back to check, I saw some item on the shelf (see photo) which doesn't have the plastic seal and still being sold by this store. So BUYERS BEWARE: make sure that you check that you're not buying a broken item seal otherwise when you decide to get a refund you will not get your money back but will instead be issued a store credit. This unpleasant and negative experience cemented the fact that I will not patronize going forward this business and all Healthy Planet location!

I like the range of natural products they carry. If you watch for their specials, you can get as…read moregood a deal as at any other health food store. The location is central, walkable from TMU station. Take a look at their offerings and you may be pleasantly surprised.

Outstanding service, great selection, helpful people. I was really impressed with the salesperson…read moreand his knowledge.

I don't think customer service is in their training manual…read more To be honest the attitude I was given was so rude on a basic human level. I had to order multiple times through their online system to no avail. I got the text messages. I got the email confirmation, but after waiting 4 hours I was told (like you would speak to a snotty child) that they did not receive the order and could not look up my order by using my phone number, address, or order number. Then, I can hear on the other end of the phone that one of the staff members found my order, at which point I was told that it might get to me by the end of the evening but could possibly be another 2 hours. I completely understand that you all are busy, but that doesn't give you the right to dismiss folks like they are trash. From here I decided to request a refund. When I asked for a receipt I was told that they don't know how to do that....it's 2020 folks I can attend a zoom gender reveal party but I can't get a refund receipt emailed to me? Friends--when you know better, you do better. Be kind to your neighbours and your customers. Coming from a place of compassion is a choice. I hope everyone else has a pleasant experience.

Recently discovered this place through some neighbourhood friends. I'm new to the area and everyone…read morewho I meet recommends their fav spot, Moberly was a common one mentioned by all. Eager to try, I decided to venture in and look at the offering. They definitely have a good selection of pantry, dairy, snacks and bulk items. The fresh food section is not as great but the rest of the products make up for it. The staff is friendly and the store has great products at low prices. It's nice to be able to shop organic and natural products without breaking the bank!

Everything is awesome…read more. just wish this store was open earlier (8am) so I can pick things up after a spin class or yoga class or later (to 9pm) so I can pick stuff up after rush hour traffic.

Great produce at fair market prices, and great owners and staff! It's always a pleasure to shop…read morehere. We are so lucky to have "Root" in our hood!

A few Friday nights ago, I had placed an order at Descendant Pizza. I had half an hour to kill. I…read moredecided to check the area out. I found Raise the Root Organic Market steps away. I love exploring a new grocery store, so I dropped by to check it out. There were so many fresh fruits and veggies at this place. The woman behind the counter immediately said hi. I reciprocated, intrigued by the fair-trade bananas from Ecuador and more. This store has a lot of vegan options. It also has gluten-free and keto items, but the vegan specialty items were prevalent. I loved seeing vegan meals in clear containers. I saw vegan marshmallows that aren't all that common. I was intrigued by the mushroom teas. I got one of the elixirs to try out. This place had coconut nog at a reduced price. I love the nog, except that it is super sweet. The price was right, though. You can get baking items and toothpaste here. I liked that the oral hygiene section was near the chocolate bars. Coincidence? I think not. I ended up getting a dark chocolate bar with coconut and skipped getting toothpaste. There was a bottle of The Good juice. It had celery, cucumber, and spinach in it. I liked the sound of that mix and got a bottle. I loved this store so much. I told the woman on staff that I loved shopping here. She was genuinely happy that I did. I paid with a debit card. All went well. I actually had my Yelp canvas bag with me that I got from Descendant. I used it to place all my goodies in it. Perfect! This market was a great find. I look forward to returning when I'm back in the area. The Good drink was indeed good! Same goes with the chocolate bar that I inhaled. (44)

Best grocery in the area!! Plus SO much more. They've got a wide selection of products, kitchen…read morewares, toiletries. Locally sourced foods of all types, organics. Knowledgable, friendly staff. New items to try regularly. Refill station. Also great place for small gifts! Hand poured candles etc. Amazing little store that packs a big punch!

Hey now, you might not need to trek outside east Leslieville for your finely tuned healthy…read morelifestyle needs. This is a small store but has many items you won't find anywhere else without a substantial transit. Were you going to Rowe Farms all the way west near Riverdale for 'ethical meat'? Well they got some here. Were you going all the way up to west Danforth for some organic goods (or that aspartame-free, xylytol gum)? Well they got some here (and 4 flavors of gum). They have a reasonable selection of bulk bins at the back of the store, and the owners seem nice (it's a new store, still honeymoon, we'll see in a few months if they're not bitter and jaded...) Main complaint is that it's small and necessarily has limited selections, but for a small store of this nature: 4 stars.

I was looking for a health store close to my office and saw A1 Nutrition on my way to the GO Train…read moreone day. The staff are friendly and very knowledgeable. They carry a great selection of St. Francis products like virgin coconut oil. The prices are on par with other stores in the area. I think I've have found my go to place! I just wish they had a working website.

If you work along the Toronto path downtown, and if you need some herbal, health and nutritional…read morefood. It is in standard life center. I love their service. The staff quite know where the product is. Lots of staff to help for a small store. They have comprehensive brand even with the rare product I want. They even have a holistic doctor (I guess) to answer your question. They have a royalty card for 10% off and 20 %. For price, I just really surprise that they are a bit cheaper than other chain nutritional food store. So, I definitely will go there again if I need some vitamin and herbal stuff and etc.