Amy,   Greetings!!!!…read more My family and I just wanted to let you know how pleased we are with the service given us by your Agency and especially by Stephanie Siden as we migrate the challenges of buying our first home and in bundling our various plans!   She was helpful, thorough, kind and very supportive in walking us through everything and most importantly non-judgmental much as you've been in working with me as a customer!   Please let her know how happy we are and please know we're equally thankful to you for hiring and mentoring such an outstanding team!!!!

Amy and her staff are awesome. Service and price are the best. Can't suggest Amy and State Farm…read moreenough.

I really recommend East Village Insurance - call and ask for Rob, he'll take care of you!…read more I've had some less than average experiences with several insurance brokers for my car, home and RV insurance. These places have been under-informed, didn't offer or explain much, were cranky and no fun to deal with, and just rushed through the process to get me out the door. Today was my first time dealing with EV Insurance and it was awesome. After a brief consultation on the phone I went into the location. Rob walked me through several options for my vehicle insurance, I learned some new things along the way, and was able to make an informed decision on my RV insurance purchase for the upcoming season. I think I'll move my other insurance business over here when it's time to renew next! I could tell Rob knew what we was talking about and has experience in what he does - he was up front and a pleasure to deal with. They seem like a good local business to go out and support!

I recently had the best experience with this business- they were super helpful and fast and…read morecompleted something in 15 minutes that my regular insurer couldn't do in an entire business day. They completely turned my day around and cheered me up in a stressful situation (my vehicle had been stolen).

Grest service! Jackie was very efficient and a delight to work with. She renewed my car insurance…read morewithin a half hour! Definitely would recommend! Janis C

Thanks for helping us with the move from Alberta to BC and getting our insurance paperwork…read moretogether. Very friendly and helpful staff - ask for Kenneth. Super great place!

Klauvia was great fun to deal with and knowledgeable. All went well, and quickly with my ICBC…read moreinsurance renewal. Five stars for Buntain and Klauvia Thank you!

It's sad to say that this place has gone down in customer service over the years…read more In the past, the consultants were helpful and very willing to answer your questions. Renewing a car insurance can be as stressful as going to the dentist, for me anyways. There's a lot of information to go over. Unfortunately, the last time I came here, there was no customer service at all. The consultant helping me was really rude and not helpful in answering questions. She looked like she was in a bad mood and made you feel you were disturbing her. I've been coming here in the past for a few years and it's gone steadily down, time to find a new place that has customer service.

They will not answer their phne, and, after leaving a message, they won't get back to you until the…read morenext business day. Good luck if you've been in an accident or otherwise need immediate help. I have done business with Guide Insurance for many years. They used to be a good insurance agency, but not any more (maybe due to the switch to HUB?).

I have been extremely pleased with the service I receive from Guide Insurance. My representative…read moreis Casey but all of their agents do an outstanding job. They monitor my policies and notify me before any problems arise as well making sure I have the best premiums for my desired coverage.

Fred Ng at AMC Insurance in Yaletown was welcoming, professional, and thorough. We were so…read moreimpressed with the service that we'll definitely return for both our home and auto insurance. Highly recommend AMC Insurance and Fred Ng! In contrast, our experience at BCAA in Yaletown was disappointing. The sales agent was dismissive, constantly rolled her eyes, and made us feel uncomfortable with her rude attitude. After a frustrating interaction, we left and went to AMC Insurance, where we received excellent service.

I've got car insurance and travel insurance from All Risk Insurance twice. Both times they've been…read morevery patient, professional and helpful by giving me hints to save me money while getting the insurance I need. Last time I dealt with Michael Guzman. I'll go back and do business with him again. All the best.

Very slow service. We were transferring car ownership…read more The lady got hung up on new plates ( what was asked for) vs making another trip to bring old plates in. Not sure why she didn't simply proceed with what was asked for. We did end up with new plates ( as requested) but didn't need the lengthy talk. She said it was her job to explain the difference in price. Nope. Her job is to perhaps briefly say is was more expensive but then simply complete the customer's order. No hard sell of old plates. My elderly husband urgently needed to use their washroom but was denied. A list of restaurants and grocery store was given. Not nice to shuffle us off to other merchants ( that we weren't using). All in all painfully slow service. She was pleasant enough but don't go if you are looking for timely service. The 2 other clerks looked up but didn't intervene to speed up the simple transaction.

If you need insurance, I've had good experiences getting auto insurance from Cindy. Most other…read moreagents seemed polite and knowledgable, but I did have an unpleasant experience with Luda. She was curt and condescending and she came across very rude. Despite her actually being able to help me, I got to leave angry after my interaction. Who needs that when having to deal with insurance? If she is the only available agent, I'd wait for another, like Cindy.

Horrible experience…read more John at kami insurance made my insurance buying impossible when I needed it most. My girlfriend and I are trying to sell our car. He gave us a TOP insurance back in February so a potential buyer could test drive it. It didn't sell. She recently fell ill and is in the hospital. We finally have a buyer for the vehicle and he refused to do it because he claimed he wasn't sure if he could. She was ready and willing on the phone like the last time but He avoided emails and hung up when we called. Completely unprofessional. I will be logging a complaint shortly.

Update: John was nice to fix the issue and deliver the doc in person to my office…read more ************************************************ I thought i`ll try this insurance brokerage as it is located on the same block where I work, unfortunately I end up being disappointed with the lack of response and professionalism from John, I will NOT recommend this brokerage to any one. Try some one else.