Have you ever walked into a restaurant and saw empty tables? Did it give you a clue that maybe this…read moreisn't the best business? Welcome to Amtrust Bank, where there are more employees than customers. There's a reason for that - they can't whip up good customer service. If there are three or more customers, they wait. Because even though there are several employees, they just can't seem to handle the work. I've been using this branch - for their safety deposit boxes - since the bank was built. I waited for the safety deposit box because my bank - where I have several accounts and a mortgage - didn't have available boxes. I didn't mind waiting in the past because they had a great bank manager who has since retired and I only went into the bank a couple of times per year. But in the past few years the bank has failed to apply my annual payments. One year they were so confused by the payment they deposited my payment into the account I was forced to open in order to get a safety deposit box...even though the payment listed the three digit box on the memo of the check. They are easily confused. When we opened the bank account to get the box, the rep who set up the account double billed us for the safety deposit box and we had to alert them about that. They just can't do basic banking tasks. This year they said they didn't get the safety deposit box payment. It turned out that I sent it before the 7 days preceding the due date so they didn't apply the check. They also didn't tell me. I had to ask them and then - because they have not one idea where they put my check - they told me to call my other bank to stop the payment. Wow. Goodbye Amtrust. You are just unable to do basic banking transactions and I found that my bank now has boxes available. Hallelujah! So, for the few people who go to Amtrust, reading the signs on the door telling them to remove sunglasses and hats before entering - there's a comforting thought - best of luck to you. You will need it. They just can't handle transactions or basic customer needs.

Very nice bank, super fast service- no lines. Extremely friendly staff and very helpful. You will…read morelove this bank and the service

It's clean, there's always parking, and the tellers are always available to help. It's never too…read morepacked so I get in and out quickly. I like that there's never a line and that the teller remembers who I am. It allows for a connection between the employee and the customer.

After being with FNBSM for the past fifteen years, I found a lack of care and moved my account to…read moreNTB. What a refreshing change this has been. Elizabeth ( banking teller ) greeted me promptly and professionally. I cashed a check in an account I just opened. The transfer of funds had not hit my account, yet she could leverage another account if there was an issue with the check being cashed. Bottom line, she made it happen. Today no one wants to think, work, or go outside the "rules" to help a customer. The word NO is used much too often in customer service today. Elizabeth said " let me see what i can do to help you"

Amerant Bank was previously MercantilCommerce Bank. Before that, they were Mercantil Bank. I have…read moreseen all this and have only been a customer for around four years. This bank is very customer friendly. This branch is very spacious and they have a comfortable waiting area for customers when they are busy. They have some great bonuses for customers who have multiple products with them. Reva is the lady I sat with today to do some banking. She is kind and very professional. She is very sweet and explained everything well. I could have sat and chatted with her all day.

At first glance this appears to be a nice bank, however that is not the case in my experience. I…read morehave not been able to use the mobile app or login to the website to review my account activity for 3 weeks now. Each of my painful calls to customer service were not helpful. I was told they can't see my account status or balance and someone would call me back. That has not happened as of yet. I expressed concern that I have no visibility of my account activity and was told again there was nothing they could do but promise another callback. These practices not only appear unethical, but borderline illegal. I do not recommend this bank unless you're using it as a secondary account due to the unreliable service I've received.

I do appreciate this location directly in South Miami along US1 for it's easily accesible lot. The…read morebank is open during usual hours and since it's a local bank, the service is personalized. I recently visited them with a check and they were quick to process it with kind service. They've recently merged with TotalBank so the rank has grown for them. You can recognize it by its multi-colored hourglass feature from afar. They don't offer a variety of services after hours but the online banking is a breeze to handle. Communicating with your personal banker is quick and easy so your experience here varies from those with a larger bank. Plus, FIU is on the board of trustees so it's another way to represent panther pride. Calling the branch or coming through their drive through teller is easy to do as they are located directly in the center of Miami.

I am not a customer at Total Bank, however i went in anyway to break down a large bill. David and…read moreKatherine could no have been more accomodating. They even allowed "Tooket" my golden pup to visit with them. While at the bank, they went over a list of services they offer. Home loan caught my eye, so I am applying.

This is our new bank! Like every other place we have discovered in Wilton Manors, this place is…read moreinviting and makes you feel at home! Thanks Tim!!!!

My father and I have been customers of Popular Bank for many years. We recently opened up a…read morechecking account. In October, we lost every dime in our checking account, a total of $13,000 due to a breach in this bank's security. I had a debit card which I hadn't even activated. The card was in my possession. Over the course of several days, someone went to an atm with an obviously fraudulent card and withdrew every dime. They withdrew it in increments of $1,000. The bank's withdrawal limit is $1,000 a day. On some days they withdrew several thousand. The bank never alerted me about unusual activity, especially since my atm card was never activated. This is a major lapse in security. In my opinion, this is probably an internal network of thieves within the bank itself. How else would they have known all of our information. The bank did return the money. However, thanks to the bank's negligence, my elderly father and I experienced an undue amount of emotional distress. We are also now victims of identity theft. Popular Bank could care less about the communities they serve. They are closing our local Pitkin Avenue Branch. This branch had an outstanding caring manager, Ms. Margaret Riviera and a wonderful Personal Banker, Mr. Kevin Ferguson. They are an asset to the community and I have no idea as to what branch they will be transferred to. Because of the security breach and the closing of my branch, I will be withdrawing all of my monies from Popular Bank. If you care about your money and want it to be in a safe, secure bank, I suggest you bank elsewhere.

First off This bank is the most helpful bank ever. The customer service is at the highest level…read more I've been dealing with them for over 20 years and they never cease to amaze me. From regular checking accounts business checking accounts and loans they do it all. I'm forever loyal to because Keren and Baldo run a very great bank! I highly highly recommend. I have them for business and personal and loans and they never cease to amaze me!

Under the new management, Mr. Frank is doing a very good job and helped me with all my questions. I…read morerecommend him 100%.

If i could give no stars to his place i would, go to a different agent. The ladies here not…read moreinterested in helping you or getting you a good deal. I called numerous times they placed me on hold and purposely hung up on me. I called back and they would hung up every single time. Later i called from a different phone number and they finally helped me. The costumer service these people provide is shit and in a marker of consumer i don't think they'll go very for given they don't even have good deals.

I used to do business at this bank a lot in the past, but it seems like there was always a problem…read morewith their ATM machine at the drive-thru. I lost patience with them because the machine was frequently closed down for repairs, and I would have to find another Chase somewhere else. The final straw was when I made a cash deposit of a couple of hundred dollars, and the machine ate it up and didn't register it nor give me a receipt! I had to back up, find parking, and go inside to complain. The teller couldn't find my deposit! I told her to look for an extra $200, and that would be my deposit! Long story short, she made me feel like I was making this up, adding insult to injury. I asked for the manager, and he got it all straightened out. I filled out forms, and about two 2 weeks later, the deposit showed up in my account! I never went back for about 4 years. I went to a different branch. Recently, I have stopped by when I'm in the neighborhood to withdraw my money at the drive-thru, but I'm always nervous if it will work correctly. So far, so good. Let's see how it goes.

This particular Chase is in Miami, Florida and is a great place to do your banking…read more I have been a customer of Chase ever since they purchased Washington Mutual. I stayed on board and I have never had an issue at my home branch or any of their other branches. All in all, this is a great branch and I would definitely recommend here.