Don't go there you will waste your time !!!worst bank ever !!! I cancel my account after waiting almost one month for the debit card being delivered ... never was they claim I might be loose my debit card in a white plain envelope ... really guys? In the little universe of excuses this is the more hilarious unbelievable way to say I'm incompetent sorry is not my fault I just only work here... The customer service is horrendous you have to wait until someone in only god knows where pick up the phone I closed my account and run with my money away from them Be careful don't go there read more

I was told by the bank staff to submit a complaint. So here it is.. it's Monday at 3pm. First day of the business week in the middle of a business day. Yet no of the atms work like usual to make a cash deposit. read more

Long stupid line n only one person working Ridiculous Every time is the same story. Cash machine broke n one teller read more

Don't even go to this branch. Drive thru is always closed and the lobby always has a sign on the door saying the lobby is temporarily closed. Uh hello one of them needs to be open for the bank to work. And if you are lucky enough to get there when the drive thru is open, plan on waiting what seems like an eternity. This has been going on for the 6 years I've needed to use TD. Long story short, the place obviously doesn't care otherwise they would have fixed this long ago. read more

6 people in line with 1 teller (who looks like she's in-training) other two tellers behind the counter not helping customers. Took 15 mins to reach the counter. I don't appreciate businesses that don't respect customer's time. This is unacceptable and will gladly take my money elsewhere. read more

Convenient hours: yes. Good customer service: no... There's always long waiting for stupid things that take no time in other banks. They look as they don't know what they are doing. I don't get the feeling they are there to help you . It is more to get you out of there. They need to find employees with more banking experience. read more

One star because I had to select one... If you are looking for HORRIBLE CUSTOMER SERVICES, INEXPERIENCED REPRESENTATIVES AND NO CUSTOMER RESPECT? Don't look anymore!!! Just go to this branch and you'll find it in there. Pls contact P*****k or Cri***** and the will gladly contribute to your frustration! PS: As of today my money is still MIA! Uff! read more

Worst service. Come in at 10 with an appointment do not get seen until 11:30am because the employee wants to go take lunch break an hr only from coming in. Shit was ridiculous u got one lady working and 8 of us waiting to open savings & checkings. Unprofessional as fuck read more

If you come in needing to see someone other than a teller that wait can sometimes be very long. Also there is not much seating in the waiting area so come being prepared to stand. When opening a new account make sure you ask about any fee's that may arise after the first year of opening the account. Otherwise I have no complaints. read more

TD Bank - Banks & Credit Unions Near Me - North Miami, Florida

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One of the worst experiences I ever had in any bank branch. I have been a client in numerous banks in my life, and this experience was unbelievable. During a pandemic, and only 2 people in front of me it took 25 minutes to be serviced. The bank/branch manager must be totally unorganized, and unable to balance shift needs. Very disappointing, and pulling my money from the bank.... read more

6 desks with 2 employees always take forever to do anything on this branch!! Manager needs step up their game is really absurd to wait 45min + for a notary! Plus some of of the peoples issues can be solved more effectively and faster!! read more

TD Bank - Banks & Credit Unions Near Me - North Miami, Florida

Seriously?!?!?!?! The machine that makes atm cards is broken at their other location, and this store only has ONE customer service representative!!!!! How about being a bit more strategic folks!!!! The line is like the check out at Costco!!!!!! This is inefficient and counterproductive!!!!!! read more

I have been a customer at Commerce Bank for about 5 years or more. Several weeks ago my partner and I went to Commerce Bank at Biscayne Blvd (above address) to use their notary services (free for customers). We spoke to Ms Kadeen Thompson who explained that we were missing a document, and was very rude to my partner. We went home to get the document and returned to the bank. We politely requested an apology, which was denied by both Ms. Thompson and the Assistant Manager Mr. Manes Jean. All we wanted was a simple apology, which was refused. Further contact to the manager of the bank Mr. Dan Martinez was also unsuccessful in getting an apology from Ms. Thompson who point blank refused. Our contacts to the Fort Lauderdale area office were also unsuccessful in getting an apology. Commerce Bank is great in other respects, but we advise potential customers should stay away from the Biscayne Blvd Branch as branch personnel tend to be surly, rude and mistreating customers. The sole exception being the counter staff. read more

Horrible bank with horrible service! Take your business elsewhere, you have been warned!! They treated my family members with utter contempt after trying to open a business account. All proper documentation was provided and they still refused to open the account, citing it was about compliance. When the nasty and rude manager was asked for details, she did not know how to respond...because she is a liar. An account was opened at a much larger nationwide institution in about 10 minutes with no hassle. I see them going the way of the dodo bird in the near future. If you like a rude, inattentive, and lying staff who can't handle the power of opening and handling people's accounts without it getting to their heads then this is the place for you. Let's just consider said manager lucky this happened in there and not elsewhere. read more

The worst experience ever. Do not deal with TD Bank. U will regret it It's a never ending amount of paperwork they want. It's been 6 weeks of horror. Went to another bank n in under two hours was approved. TD Bank is a joke read more

It blows my mind that this bank had bad reviews. I needed to open a checking account separate from my regular one so I could join Planet Fitness. The stupid company won't take credit cards any more and there was no way I was giving them my regular bank account number with all my money in it. Signing up for a new account was so easy. The guy who signed me up was very pleasant and helpful. There were several people sitting waiting to be seen by someone other than a regular bank teller and I didn't wait more than about 3 minutes. It was cool to get my debit card with my name on it right there on the spot. Good location, clean, they allow DOGS! , they have bike parking, they are open 7 days a week and they have free notaries even if you are not a member of the bank! Wow! I wish I signed up here first instead of bank of America but Ive had that account for a long time and needed something nationwide at the time. Im excited to be a new member of this bank. It makes me wonder if the bad reviews are from people who were all having a bad day. lol. The only thing I feel they could change about the bank is the carpet at the entrance. I think it would look better without any carpet at all. It is however cool that they don't have the ropes that guide you in a line, its just all open and because of that feels roomy and nice. read more

I feel that TD Bank is the very best out there. I have two other banks that I deal with and I never get the friendly warm feeling that I get here, especially at the Biscayne branch. My wife I have been thinking about moving all of our assets to TD Bank....great job guys. read more