All the other reviewers are correct. This place is awful. If they happen to collect on a debt, you have to micromanage and follow up on each check that is due to you with ten emails back and forth find another agency. read more

These people or operators are plain out RUDE! I get a phone call out of the blue from them about a bill that I haven't received an invoice for in I don't know how long... No statement or a statement from the collection agency, but now telling me that I owe them double of what my bill was for something that that doctors office should have billed in the first place. Then she proceeds to tell me that I should have followed up to make sure that the doctors office submitted the billing to my insurance. They waited so long to bill that I wasn't even at that job any longer. WHAT A BITCH! read more

BEWARE!!! We signed up with AmerAssist a few months back. When the account representative explained the services, he guaranteed that the collection account would not go into secondary phase without my authorization. A couple of months later we get an invoice from AmerAssist. When I called about it, the rep said that the accounts "automatically" go into secondary phase, even though I was told otherwise. I never received notification that the account was transferring into secondary phase, either. I asked the rep to remove the account from secondary phase because we had already set up payments with the client and didn't need it. After much hassle, the rep assured me that the account was no longer in secondary phase. A few weeks later I get an email from my client asking why they are still getting notices from AmerAssist. I contact the rep who forwards me to their "customer care" division. They do their research there and then they say that it was my employee who moved the account into secondary phase, even though she said she did not, and would have had no need to since our client had already arranged payments. The "customer care manager". He says in order to take the account out of secondary phase I can request it be cancelled, but they refuse to credit the invoice for the service I never authorized. So I request that my entire account be cancelled and requested a refund for the $380 credit I still had on the account. They deny my request for a refund and send me a bunch of policies. read more

As a professional that has hired this company for third party collections, they are absolutely one of the worst. They currently are holding monies that they have received in our behalf and I do not get a call back/email response from the supervisor or accounting when I have brought this to their attention. When attempting to collect from our customers that are in the elevated collection status, AmerAssist wants to settle and not pursue legally because it will cut into their bottom line. Check out other collection companies, because you'll be doing more of the leg work that what you've hired them to do. read more

Incredibly rude. Unprofessional. Obviously this is a company that for some cash, anyone can call themselves a debt collection service. The woman I spoke to was probably in some other job last week! read more

If you like getting cheated, this will be a good partner for you. They said they notified us that claims were going into secondary phase(when they get half the settlement) but they did not. I asked for a copy of the email and they could not provide one. This was after my office administrator left about 10 messages. Smells like business fraud to me. I'm cancelling the so called service and pursuing legal remedies. Don't go with this company at any cost. read more