I highly recommend this location. I've been getting the runaround with customer service, fraud…read morehotline, claims department, oh goodness...I was being transferred all over the place with just one phone call. Only trying to get my money out of the account to officially close my business with chase. After my visit here, I really wanted to continue banking with chase. That's how awesome this visit experience was for me. I usually have anxiety talking to people. Let alone trying to get my money out and keep my cool. At first I was working with Tate and we were unable to resolve anything because of the operators over the phone. Tate was helpful. I ended up calling the hotline, once again and I was told by Candice, it was going to be up to the branch manager. Ashley, the branch manager, SUPER HELPFUL! I can't even thank her enough for her help with getting things done and taken cared of. She was WAY easy to talk to (I'm a trucker, I don't talk to people much lol) and she knew how to do her job. Very knowledgeable. All the other workers at this branch were way helpful and made it easy to communicate with them. The environment was definitely welcoming. From the first step through the doors all the way till the last step out the doors. Literally, it was my last visit because I've moved my business to another bank. BUT if I were continuing business with them, I'd drive to this branch ONLY. lol! The tellers have been pushed towards the back, and I think it's actually a smart idea, safety wise for the workers. But, there are banker cubicles and if there's someone in the cubicles, they're the first to greet and assist you. Very quickly too. And they can guide you to where you need to be. It seems like this location has made some major changes since the last reviews left by others on here. If you're a Chase client or thinking about going over to Chase, I highly recommend you work with this branch. Yes, even if you live in Ogden. Ha!

Should have looked at the reviews before coming here. The wait is ridiculous and the manager saw me…read morewaiting for a good hour walked passed me over to another couple to help them completely ignoring the fact I was waiting and hasn't offered any type of communication. Of course I spoke up, but man how rude she looked at me as though she was annoyed with me....nope go to a different branch or maybe even a different bank!

It's a bank. How excited can you get about it? But they have a good staff and it's were we get…read moreour pads of dollar bills to give the grandkids for Christmas which is pretty cool.

From the owner: Big City Banking - Small Town Service…read more To better serve you Bank of American Fork offices are conveniently located throughout Utah, Salt Lake and Davis Counties. We are Member FDIC and Equal Housing Lender.Bank of American Fork is committed to safe and sound financial management, a commitment that has kept us thriving for the past century. We provide Big City Banking ~ Small Town Service to all of our customers. This means we offer all of the technology, products and services that can be found at a "big" bank, but with the exceptional customer service and friendliness you'd find in a small town.

Although I came into Wells Fargo with frustration with the online banking I ended up dealing with…read moreSebastian Riveros and he made my banking experience as positive and well informed as possible. I am still closing my account because Wells Fargo refused to give me my money after dealing with fraud but the customer service experienced in this store was top notch. Thanks alot Sebastian and I hope to see you at the restaurant!

I don't normally come to this branch, but I made a stop after a meeting and was heading back north…read more The teller that assisted me was a Benjamin fellow and was by far the most incompetent teller I have ever encountered. If he was ever properly trained, it doesn't show. He also spoke to me with a pretentious attitude (which I did not appreciate). Very disappointed in the service I received.

So far they have had really good service, rates and security. I have never really had many issues…read more Right now the telerphone service is down and has been for a pretty long while. I work which means I can't just be calling for my info anytime during the day. When I try to call during lunch it usually takes a really long time if I actually need to speak to a person & honestly I usually don't. The telerphone is the easiest way to get my account information when I am out and about and don't want to risk using public WiFi. This usually happens after 6pm when they are closed, usually when I do not have access to a secure network because I am heading home from work and want to get everything done so I don't have to go back out to shop. But I have heard they apparently don't care about customers service and are seeing to discontinue this service. So I will start looking for another credit union now. Which is a shame as they are in every other way great but this is just to inconvenience to keep putting up with.

Love ACU! Super friendly people. They've been so helpful with loan processes. Super impressed with…read morethem. Especially because of the issues we had at our last bank. Definitely recommend.

not very helpful, at least at this location. The guys act like they know a lot and they probably…read moredo. But they were not very helpful in what I was needing done and I time investing due to it.

We had a great introductory visit with Josh. He was very personable and easy to talk to, but also…read morehad comprehensive answers to all of our specific questions. His investment knowledge extends well into real estate and other opportunities, which appeals to us. Very excited about this new location.

They put a week long hold even on small checks. Who does business like that? I've used a lot of…read morecredit unions and have never heard of this. Very disappointing. Onto find another credit union...again. I better ask a question I didn't know I needed clarified. The more you know.

I banked with Zions for decades but finally grew weary of the fees for everything…read more UCCU keeps it simple with online access and mobile check deposit. I rarely have a need to go into a branch because it's all handled remotely. I've been a customer now for 10+ years and wouldn't consider banking anywhere else.

this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

Excellent and competent staff, had an issue with my account, and they resolved it and got it fixed…read morewithin a day.

Would not cash a check written on one of their accounts since I didn't have an account there…read more Wanted my fingerprints and $5. I don't think so. Doesn't feel like Zion to me.

Katie Bass - terrible awful experience with this employee. Angry from the minute I sat down. She…read morewas extremely rude and wouldn't notarize a document for me. I've had hundreds of documents notarized for my business and she made up some nonsense about why she couldn't notarize the document. She even had a big attitude with me for absolutely no reason. Then I told her to pull up the info she needed from me in order to notarize the documents, and she even refused to do that. I get these exact documents notarized and have never had a single issue. I would never in a million years do business with this bank. Avoid them at all costs, I can't imagine how they treat their customers for anything else. Business is tough, you might want to step up your game if you don't want to get taken out by your competitors that actually help people when they walk through the door.

My mom and dad have been a client for a long time and it's always been such good service super easy…read moreand easy quick for all these years right? But now it's just not the same super understaffed and incredibly long waits me and my mom came today to get a payment and we were super busy and needed to go out fast and there was 3 other people and we were second in line and we came up and the teller asked what we needed and all that stuff. We waited for 45 minutes 45 just to get are money and leave it seemed like only 1 person was working and he ignored us and we were in a rush. and there wasn't even that much people. and it's even more sad that the bank next to them had more people but went way faster. if your in a rush and need to withdraw money don't withdraw from this bank.

Have been a customer for over 20 years but in an other state. At this branch I have never, ever…read morebeen able to contact a person by phone. It is very frustrating, because the automated system does not give me the options as to what I need. Would give this branch - 10 stars if it were available.