I have been a longtime customer of Associated Bank but need to give credit to this branch. I had an…read moreappointment with Avonelle Booth to cash in two accounts. She was punctual, professional and did not rush me! I like that. The entire staff is a pleasure to work with but Avonelle made my day. Thanks for giving this customer REAL customer service!

Tiny bank with okay hours. The person setting up our account although trying to be nice seemed to…read morenot be very knowledgeable. Their on-line banking is very user friendly.

A great local bank for all your banking needs. They have friendly staff that are always there to…read moregreat you and help you with anything you need. They have a drive through as well if you don't wanna get out of your car to do your banking. Good hours to get in anytime and they are open on Saturday!

I am a NEW member of Summit Credit Union in Beaver Dam, WI…read moreAs a Senior Citizen who will transfer my monies from a Credit Union out of the area, I have found it a challenge to do so myself. I am 77- yr old female, and still want to be considered an Independent person in my family. Summit Credit Union was my choice because my husband and I had been members for 10 years from 2004-2014. We moved and now I am back. I am widowed. I have found Summit to be as courteous and helpful as they were in the past. Employees go out of their way to explain my many questions and concerns. I am grateful to be assured my money and my independence are satisfied and taken good care of at Summit Credit Union.

We transferred our mortgage and checking accounts to Summit a year and a half ago when our credit…read moreunion transfered our mortgage out of state,we didn't want that.. At our age 70's the girl helped us a lot and explained things ,and was so friendly. They've been very good to us and we trust them! All the staff are so helpful polite friendly

From the owner: Our goal is to provide prompt, efficient and professional service while maintaining the high level…read moreof personalized service Farmers & Merchants Union Bank customers expect and deserve.

I have had repeated negative experiences at this bank. Some of my experiences were flat our racist…read morebut I do live in a small town and I am not white so I have a threshold for that, but still, at a big bank, I never experience that sort of thing. Most recently, the way this bank handles fraudulent transactions is enough to prompt me to move to a different bank. I decided to bank at Horicon Bank after moving from Wells Fargo, thinking that a small town bank in a small town would offer a better service, but my experience has been the polar opposite. At Wells Fargo, when there was fraudulent use of my debit card, I received very precise and accurate information (from empathetic customer service representatives), but at Horicon Bank every agent tells you something different and then blames you for not having the right information (yes, you read that correctly, I was told that it is my fault the bank gave me misinsformation because I called the bank rather than going into the branch, and they told me the late night staff simply just doesn't know how the bank works, uhhhh, what?). Then you end up getting charged fees for things that doesn't make any sense, and it's impossible to know when you can get your debit card back after they shut it down because of the fraud and everyone tells you something different, one says 8 days, one says 2 days then they say of come in today and we can take care of you in person, and in the meantime, previously scheduled transactions are chaotic. I do not recommend banking here if you are concerned about having a bank that is on your side when some limo company in New York City is trying to run your debit card. At least, in this regard, the big banks understand how to make customers feel safe and I'm going back to a bigger bank since Horicon Bank has no regard for customer safety or how fraud affects their customers. Dana at the customer service center was horrible and kept giving me misinformation and I hope in the future this bank can get their act together and learn how to treat customers better and maybe develop a better understanding of how fraud affects their customers rather than focusing on how it is an inconvenience for their customer service to serve their customers who become victims. I guess larger banks have a wider understanding in this area and can respond much better when crisis hits your bank account or debit card. Once I move, I will serious never look back. Except wait, maybe I will - they have one employee that works at the Piggly Wiggly branch who has been there a long time who is the most amazing, friendly and caring banker I have ever met - they should promote her to President and if she fires everyone and starts over again, than maybe things will get better for this bank.

I've banked here for years and im disappointed that the Beaver Dam location only has 1 branch open…read moreon a Saturday and its drive thru only. The lines are long and its ridiculous to have 3 branches in one town with no inside service at any of them. We may be switching after several years of banking with them.

I have several accounts and my mortgage loan through Horicon bank, recently I was moving my money…read morearound as I usually do but due to a death in the family I didn't realize in moving the money around my account would be over drawn. I was shocked to find out that they do not send auto emails to alert customers of an overdraft, instead a letter is sent via snail mail! I would have sorted this out same day and avoided the trouble that followed. Because I moved money to savings a check for didn't clear, this was returned and I was charged 2 over drafts fees. I called and asked if I needed to send another check and explained the issue, that rep advised yes you will need to pay that bill again and rudely advised "we have to many customers to email you, that is why we have online banking". I asked for the fee's to be removed, she had to check with the supervisor and get back to me. She followed up 3 days later to inform me they would only remove one fee. I accepted that and thought I would move on. However that is not where this issue stopped, after I spoke with the Horicon bank worker I called the loan company regarding the returned payment. I was told by both ends the bill would need to be paid again so I sent another check, only to find out that the first check was re-submitted by the loan company and paid by Horicon bank as well as my new check. At no time was I informed this could happen by either party. Since I do not work in banking there would be no way for me to know. I called again and spoke with Adrian but was basically told there is nothing more Horicon bank would do for me, all I asked for was the additional service fee to be refunded as I now paid this bill twice and was out an additional $30. In the end I am disappointed but know it was intimately my error, I just cannot believe that in this technology driven world a bank couldn't automatically trigger an email alert instead of a letter or since I have been long time customer with multiple accounts and cash in all of them they couldn't cover this and contacted me. I will be re-thinking where my family and companies does business.

From the owner: From choosing the perfect checking account to helping you grow your business, we're here for you -…read moreevery step of the way. With over 129 years of community banking experience, we know a thing or two about supporting our customers. And even when our doors are closed, you can still manage your accounts, transfer funds, or pay a friend--all from our convenient Ascend mobile app. Member FDIC