I have been a customer with American Eagle Credit Union for about 5 years now, however my family has been banking with them for well over 30years. For the past few days, I have tried to use my debit card online to order a couple things only for my card to be denied. I went to a webster bank a t m and was denied saying my card was restricted.I went to bank of america a t m tried again was told my card was restricted. I went to the american eagle branch in cromwell.To find out what was wrong with my card?Because there was plenty of money in my savings and or my checking account.I was only trying to make a simple cash withdrawal. I walked in and told the teller, what was wrong, What issues i was having and I even showed her a receipt from the webster bank ATM, showing card restricted.She looked at me and said, "well, this is for a webster bank." I responded, okay, well, what does that matter? I can use my american eagle a t m card at all.A t m machines, so what would webster bank have to do with anything? " no response. She asked me what I was trying to do. Again.I told her I was trying to do a simple cash withdrawal, and she said, well, I can withdraw cash for you here, and I said, "well, I want to find out what's wrong with my card.Why am I being restricted?I've never been restricted before.What is going on with my card?Can you look?"She asks me how much money i'm looking to withdraw. I tell her how much cash she asks.How would I like that cash?I tell her. Again I asked her," do you see anything flagged on my account That would cause my card to be denied?" She hands me my cash , my receipt tells me to have a good day. Again I asked her ," why was my card denied? As you can see, there's plenty of money in there! Why was my card denied not only online from Websites that Ive used my card on before.But now at atm machines that I should be able to use my card at with no problem. " she had a blank look on her face. It wasn't time to leave.It was only 3:10-3:20 p m on monday afternoon! There was only one other customer in the branch with me. There are two other tellers that are not doing anything and the customer service rep.Sitting at her desk with no customer. So it's not like I was there at an extremely busy time or at closing time.I am conscious and considerate of things like that. She shakes your head no she didn't see anything. I'm thinking in my head.You didn't see anything because you didn't look.Thanks for nothing. I go across the way to shoprite, I do some grocery shopping.My bill comes to seventy dollars and guess what.???? I go to use my a t m card and yep you got it denied!!!! But there was nothing wrong with my card!!! Fortunately, I have other forms of payment, but that's not the point.Why would I want to put my grocery bill on a credit card?Where I have to pay interest?!?! That's right.I have an a t m debit card so I don't have to use a credit card because if I don't have the cash I don't buy it.That's how that works. After I leave shoprite, I call the 1-800 # on the back of my card. A very nice gentleman answer the phone.I explain the situation to him.And while I was explaining what had happenedHe was already accessing my account to follow along with me to find out what the problem was.And by the time I finished telling him all the fun things, and they're pleasant crappy experience I had at the branch in cromwell- he found the reason. It was as simple as I have alerts set on my account to go off and alert me for everything pretty much and if I miss an alert.And I do not acknowledge it, it restricts my card. Fantastic.I love that feature, and you know, it was my fault for missing that alert. But how hard would it have been for that Teller to take two minutes at the end of her day and mind you, She still had 45 minutes left of her day, but how hard would it have been??? Obviously not very hard because from the start of my conversation with the gentleman I spoke to last night, with me going into detail as to what had been going on with my card, with him confirming five transactions to make sure that they were my transactions, to confirming who I was my information, my contact information, my driver's license number et cetera. That call might have taken 4 minutes! I have always been very pleased with American Eagle Credit Union. I have never had anything negative to say ever. Until my experience yesterday december 1st at approx. 310pm . She was a middle-aged teller, she sat to the far right, she wasn't the last teller, she sat to the right In the next seat on the right from the last teller. That was a poor excuse for customer service. I was so disgusted for her blatant disrespect. You should not be a teller and work in customer service if you are not prepared to service the customer. Someone might need to be retrained or Maybe american eagle needs to restructure their employees with employees who actually care about their job and care about the customer. read more

Staff inside is always nice, but their drive up atm machine is often broken. Happened today and the last time I went to the bank. Terribly inconvenient, especially on off hours when lobby is closed. read more

The staff and tellers that I interact with are great. The super casual dress code takes a bit getting used to, but in these times -- I get it. Unfortunately, the 'behind the scenes' higher ups take forever to make any financial decision. Don't use stall tactics, financial inquiries should be answered with a simple "yes" or "no". I have never even seen or met the branch manager. I'm taking my substantial business elsewhere. read more

I don't know how many Banks I'll need in my lifetime to save money & finally figure out the practice of budgeting. However, my experience today with Representative Aparna Walawalkar went way better than I expected & it gave me a glimmer of hope that this New Year 2023 will be my year of abundance. I arrived over prepared with proof of residence, latest utility bill, SS Card, passport, paystub, and cash on hand. To my surprise I really only needed a valid driver's license and at least $6 to hold in my new checking/savings accts, so great! To seal the deal the establishment also provides a palm scan biometric safety measure as an alternative to providing a lost or forgotten driver's license. PRO: Debit Card is available immediately, so you don't have to wait for it in snail mail. Access to cash deposits is also available right away. CON: Interior of the bank has an awkward lay out specifically where the Reps sit. The first thing you see is someone's back to the left, the coin machine straight ahead, and unclear sight lines to a teller. The exterior is welcoming but the inside could use some improvements. read more

I grew up banking with the American Eagle branch in East Hartford. When I moved to Middletown over 10 years ago, I switched to Cromwell. It is a smaller office, so the employees tend to remember you. There isn't a huge turnover here, so I would assume that it's a decent place to work. Everyone that I have ever dealt with has been knowledgeable and friendly. The auto loan rates have always been very good and the speed of processing always amazes me. I feel that AEFCU is always looking out for my best interest. I would definately reccomend the AEFCU, and highly reccomend the Cromwell branch. read more

Absurdly slow service. Between masks long after state mandates were lifted, showing ID to deposit even a check and then watching tellers moving in what looks like slow motion, I am done using this bank. read more

I have had an unsatisfactory experience with America Eagle. I applied for a car loan refinance with them because they told me they could drop my loan % by 2% or more. They told me in person that the refinance would be of no cost to me and that it would just swap loan holders. After they pulled my credit however the story changed, and not because of poor credit history. American Eagle informed me that if I want to take advantage of this deal I would need to pay them $1,509 up front because "the value of the car just wasn't there" ... who would have thought a car depreciates?! Now I have a negative hard pull on my credit and the story changes. The only reason I agreed to the inquiry was because they told me it would be of no cost to me. Totally unacceptable and unsatisfying. Thank you American Eagle Financial Credit Union, but no thanks on that offer. read more

Daniel , one of the member services managers was amazing . Although I have had a rough couple of months and American eagle has been awful , Daniel was not only helpful and compassionate but he also made me feel like 2016 is going to be a good year . read more

I have done my banking with American Eagle for many years,I started in North Haven until it closed. Then I continued in East Hartford due to job transfer. I would not do banking with any other banking institute they are the best.I feel so confident having them as my banking institute read more