On 2/21/25, my best friend Dennis and I visited American Eagle at 888 Queen St., Southington, CT…read more I've known Dennis for about 12 years--he's like family to me. Dennis is a retired correction officer who has physical disabilities, and he recently opened an account at this branch based on my recommendation. What followed was an appalling and upsetting experience that's still deeply affecting me. We were told the ATM machine was broken and that we would need to travel to Plainville to get a new card, with only 20 minutes before closing time. I requested an additional $100 due to urgent financial matters related to my day trading, which the teller misinterpreted as suspicious. As a result, Dennis's ATM card was blocked, leaving him unable to access his $8,600 balance for three days. Because of this, Dennis was left with no way to pay for his accommodations and was forced to sleep outside on the night of 2/23/25, without access to any funds. He's been unreachable since then, which is completely out of character for him. After knowing him for 12 years, I'm genuinely terrified that he may have passed away due to this entire ordeal. I do not know if he is alive or dead at this point, and that's a terrifying thought to live with. This could have all been prevented with simple communication and due diligence. The assumption-based decisions made by the bank were careless and reckless. As a long-time customer and someone who's had personal experience with this bank, I can say with certainty that American Eagle does hire employees based on DEI (Diversity, Equity, and Inclusion) initiatives, which is a fact. While I respect diversity, it's clear the lack of experience and professionalism in handling customer service led to disastrous consequences. Dennis's life and well-being were put at risk due to this VERY unprofessional behavior, and I urge everyone to think twice before trusting this bank with their accounts.

I have been doing business with them since I was five years old. They have grown into an amazing…read morefinancial enterprise while still focused on the little guy...

There were 6 or so employees and only one knew what I needed and were on lunch break... Beforehand,…read moreI was told I could come down anytime and get an account open. I was met with two gentlemen that lacked customer service. (understatement) Maybe they should get some training from Citizens or Liberty bankers because they are stellar consistently. Please improve, no one wants to work with mean people. PS written by someone who has been in the customer service industry for over 20 years. :-)

Couldn't be happier with Webster. I've banked with then for 16 or so years and have never had any…read moreissues whatsoever. Staff is always friendly. The new location is nice as well and I like the addition of drive up service at this location.

Great customer service and I have had ally banking needs met been doing business with the Enfield…read morebranch for app 10 years Adrian Gould the branch manager and the teller's are the best highly recomended

I cant say enough about Webster Bank in Terryville. Kind, polite a d professional. Im a faithful…read morecustomer due to the kindness of Lisa P. She makes me feel cared for and takes tbe time every time. MaryEllen B

The staff at the Webster branch in Terryville, CT are very service-oriented…read more They understand complicated banking issues and easily process the paperwork. They explained every step of my transaction in plain understandable language. That's very important to a senior like me. They called me the following day to make sure I was happy with the transaction, telling me everything was completed and asking if I had any further questions. I will drive from Bristol, CT to this branch of Webster because they offer friendly comprehensive service.

I like Santander Bank because they are generally competent, rarely is there a long wait, and the…read morestaff is generally pleasant. A glaring exception to this is the bank officer, Marguerit. Recently I had to make a wire transfer of funds to another state, so I called ahead to ask how the process works. I got Marguerit on the phone and, after a few minutes of incoherent blather, the message I was left with was, "I can't guarantee anything." Exasperated by this exchange, I called the Farmington Avenue branch in West Hartford, and the process was explained clearly and simply. The day of the wire transfer came around and I found myself at Marguerit's desk. I calmly handed her the instructions I was sent by the title company, adding that we needed to call them for the routing number. "I'm not calling anyone." she replied. I walked out. Stay away from this surly, incompetent moron. Everyone else at the bank seems OK.

Great bank I've been with them for 16 years now. This is my hometown location, and the staff…read morecouldn't be more helpful and friendly, especially Andrew!

If you don't write exactly on the back of the check "Mobile Deposit Only At TSB" your deposit will…read morebe rejected by the idiots that work here. You can not write anything different. Deposit only At TSB is not sufficient. Seriously you are the only one I bank with that has this strict of an issue with my checks. It doesn't matter if my name is wrong but it does matter what they read on the back. Make sure your spelling is correct lol

Excellent service. Everyone I speak to is very efficient, pleasant and personable. It's very…read morerefreshing. The Dibble Street branch is also excellent. Thank you for providing real customer service.

The people who work here are the best! From the many branches to phone answerers they could not be…read moremore helpful, knowledgable and kind.The rates are always better than the commercial banks and even other credit unions. We are lucky to have them! A special shout out to the Middletown branch!!! Thanks!!!!

Terrible phone support. While the in branch locations are typically ok, their phone customer…read moresupport team is awful.