TDBank was for most of my 20+ years a customer friendly East Coast bank. However a new executive…read moremanagement team appears to have lost their c/s focus. Closing CT branches and increasing fees. As a Relationship Customer I receive free checks but today I was informed if I want check registers to track the checks it would be $11. Silly fee. Thankfully I pay most bills online.

TD Bank Plainville is an impersonal, rigid and uncaring entity. They have created great…read moredifficulties regarding my family's multiple attempts to enact a simple account change. We have jumped through multiple hoops, obliged their every request, and completed the necessary forms, yet at every turn, they implement yet a another set of rules, procedures, and requirements. Our hopes of garnering even a breadcrumb of understanding have fallen on deaf ears. If you are considering TD Bank Plainville, PLEASE RUN in the other direction! Rather than being an ally, they will be your adversary. P.S. Our situation was finally resolved at another TD Bank branch.

The absolute worst customer service ever. Treat you like a criminalas soon as you walk in the door…read more Not sure of the guys name but the worst service I have ever had.

A couple days ago I went to this Key Bank to open a new account. I was asked if I had an…read moreappointment, I said no. I asked if one was necessary and was told no, but it would help. The officer asked me to have a seat and that she would be with me in a couple minutes. She approached me a a couple minutes later and told me she was very busy for the next hour and that I could have a seat and wait for her. I left, I was not going to wait for an hour to start a relationship with someone that did not care about my business.

The customer service at this credit union is absolutely nonexistent. The employees don't seem to…read morecare at all, the bank has policies that overcharge you, fees that are ridiculous and a fraud system that is having problems constantly. Once again today, their fraud system is malfunctioning, and I have no access to my money, again, and it happens repeatedly. I would never recommend using this credit union ever again.

From the owner: We provide banking services to those who live, work or worship in Hartford county.read more

This branch has always helped with security of my accounts and provided quick and helpful servicesread more

On 2/21/25, my best friend Dennis and I visited American Eagle at 888 Queen St., Southington, CT…read more I've known Dennis for about 12 years--he's like family to me. Dennis is a retired correction officer who has physical disabilities, and he recently opened an account at this branch based on my recommendation. What followed was an appalling and upsetting experience that's still deeply affecting me. We were told the ATM machine was broken and that we would need to travel to Plainville to get a new card, with only 20 minutes before closing time. I requested an additional $100 due to urgent financial matters related to my day trading, which the teller misinterpreted as suspicious. As a result, Dennis's ATM card was blocked, leaving him unable to access his $8,600 balance for three days. Because of this, Dennis was left with no way to pay for his accommodations and was forced to sleep outside on the night of 2/23/25, without access to any funds. He's been unreachable since then, which is completely out of character for him. After knowing him for 12 years, I'm genuinely terrified that he may have passed away due to this entire ordeal. I do not know if he is alive or dead at this point, and that's a terrifying thought to live with. This could have all been prevented with simple communication and due diligence. The assumption-based decisions made by the bank were careless and reckless. As a long-time customer and someone who's had personal experience with this bank, I can say with certainty that American Eagle does hire employees based on DEI (Diversity, Equity, and Inclusion) initiatives, which is a fact. While I respect diversity, it's clear the lack of experience and professionalism in handling customer service led to disastrous consequences. Dennis's life and well-being were put at risk due to this VERY unprofessional behavior, and I urge everyone to think twice before trusting this bank with their accounts.

I have been doing business with them since I was five years old. They have grown into an amazing…read morefinancial enterprise while still focused on the little guy...

I've been on hold on the phone for almost an hour I'm currently #1 in que... I think that this type…read moreof service is unacceptable.... I suggest that there are better alternatives than UBI.. I've been a member for over 40 years! I think it's time to go elsewhere.

Liberty bank was fine until they outsourced their online banking in Dec-Jan. Since then all my…read morepayment dates have been moved, they have lost 4 payments so far and insist on charging for stop check fees. Some payees that got paid in 3 days are not seeing checks for 3 weeks. What a horrible experience! I have spent countless hours trying to make sure my bills are not paid late. This use to be a descent bank, now it is useless.

I have opened a personal and business account in the last several months. The service has been…read moreoutstanding. No fees. I gave them 4 stars because the ATM is clunky slow and old. Other than that I love the website it does more then my previous bank and checks clear very quickly.

Long lines to do simple transactions in the bank. Very poor customer service. Limit on amount of…read moremoney that can be deposited with cell phone is only $2500.

No wonder they have an app for that. This has to be one of the worst customer accommodating banking…read morecompanies. All I want is to be make the account my wife opened into a joint account. 1st attempt was at another branch where we made an appointment but they were so busy that it turned into a 1hour wait just to add me. I don't have time to play games 2nd attempt the east rd branch in Plainville they couldn't print the documents and had no way of helping me. Apologies but sorry I need to get this done 3rd attempt at this bank that I'm reviewing in downtown Bristol main St. This branch looks like it is all tellers no admin staff so the wait will be long. 3 groups in front of me So what I'll do is sit here and yelp them. Not happy but I'm trying to get a mortgage and need to be in the account for 2 months. Okay everything turned out just fine. The manager was able to take us after about 25min and was extremely pleasant. She was able to Turn this original 2* into a 4* review. Still not sure I like Bank of America but my wife dose most of the banking any my time will be limited. Plus they make an app for most of what I want to do.

Thomaston, savings bank, 2 South Main St. unionville. used the ATM in the lobby, went to the teller…read moreto break a twenty. I stated "no" when asked if I was a customer. was told it was against company policy? To break a twenty and/or to provide anything to a non-customer? a nearby store broke the twenty and was kind enough to check the rest of the rest of the twenty's received from the "bank?" With a special pen.it's a bank that won't handle its own Cash or give credence to a non customer with what one would assume would be the simplest of banking transactions, changing a bill. Never again