Save yourself the hassle of doing business with Thomaston Savings Bank. They dropped the ball with…read moreour new home build and mortgage in MULTIPLE ways, and are holding us to a higher standard than both their online banking system, and their customer service department. Our issues arose from a "back-end fee glitch" (their words) that appeared on our mortgage statement. I called Thomaston Savings Bank to clarify what amount to pay (as our payments were variable) and paid the amount I was told a week before it was due. Unfortunately the amount I was told to pay by the bank representative was short $120, (which was our estimated escrowed taxes). I didn't know this until another representative called me on the 31st of the month to report the short payment and ask if she could pull the remaining funds from our savings, which I of course gave permission and thanked her for alerting me. A few weeks later I found out that mine and my husbands' 15 year perfect credit score had dropped 130 +/- points due to a "late payment" to Thomaston Bank. We paid early, but since it was short the $120 which was paid at the end of the month instead of the beginning, the whole payment was deemed late. I thought this would be an easy thing to clear up since the issue arose from a "backend fee glitch" with the bank's website appearing on our mortgage statement, and then the teller giving us the incorrect amount to pay when we called to clarify. I was wrong. Thomaston Savings Bank is refusing to remove the late payment from our 15+ years of perfect credit. They are claiming it was ultimately our responsibility to pay the correct amount DESPITE it appearing incorrectly in their portal due to the fee "glitch", and additionally being told the incorrect amount by their representative. Another kicker is that they are claiming they did their due diligence by alerting us via postal mail of this issue. We were having our mail forwarded due to being in the process of moving and getting a mailbox installed at our new build. Thomaston Savings Bank apparently does not forward mail and does not alert their customers of this fun fact. They have it on record that their warning letter bounced back to them 10 days before our account was going to be delinquent. Not a single person called to tell us that they had our mail, or that the bank doesn't forward mail. They also refused to meet with me in person to discuss the issue. Completely unprofessional and unfortunate. We wanted to go with a local bank for our home build and now will take all subsequent business elsewhere. Save yourself the headache of doing business with this bank.

Professional, courteous and helpful service at this local chain of banks. I get free checking and…read moreadditional services here!

One of the most dysfunctional organizations I have ever had to deal with. I call because I have an…read moreissue with my account and I can't hear the CSR because if the laughing and giggling there, sound like they are in a bar during happy hour. The only reason I deal with them is because it's the closest bank to me but now time to change. My advise is to don't get involved with this bank!

Having a problem with this bank on automatic renewal of a CD for my 88 year old mother in assisted…read moreliving. I am giving them a week to try and work it out. Stay tuned.

I cant say enough about Webster Bank in Terryville. Kind, polite a d professional. Im a faithful…read morecustomer due to the kindness of Lisa P. She makes me feel cared for and takes tbe time every time. MaryEllen B

The staff at the Webster branch in Terryville, CT are very service-oriented…read more They understand complicated banking issues and easily process the paperwork. They explained every step of my transaction in plain understandable language. That's very important to a senior like me. They called me the following day to make sure I was happy with the transaction, telling me everything was completed and asking if I had any further questions. I will drive from Bristol, CT to this branch of Webster because they offer friendly comprehensive service.

So much better customer service more Perks more…read moreCommunity involvement Maybe take care Of Your planters and let the town know you are proud to be here

Webster bank is everything I expect in a bank. They are courteous, professional, friendly and…read moreknowledgeable. They greet you when entering and provide an excellent experience, each and every time. They will ALWAYS be my primary bank and I cannot recommend them more highly.

I've been coming here for a few years and it is always delightful to the extent visiting a bank can…read morebe delightful. The people who work here are charming. They are also efficient and knowledgeable. There are some banks I won't do business with because I'm just so tired of the attitude of the people who work there. This bank branch is one that I go out of my way to visit.

Wow and shocking review about service at NWC. We have been with NWC for more than 40 years and…read morehave never seen such behavior with any of the branches. NWC is a great community bank they serve the community with all banking service and more. They even look at your accounts daily, and will call you if there is unusual activity! They are friendly, and are part of the community. They do many charitable events for the community. They are there for your major financial events in life, and daily needs. I would go on a vacation with any one of them! Thank You Northwest Community Bank! Tom and Nancy, Barkhamsted

Their speakers to the drive through tellers suck. There's hardly an employees, takes forever to do…read moreyour banking inside and sometimes they can't find my darn account. I recently tried to add National Iron bank as a transfer and I'm still waiting (after a day and a half) for Northwest to send the two minute deposits to National Iron.

My husband recently opened a bank account here because he was no longer happy with the services of…read morehis current bank. The tellers here are friendly and professional at all times. Tannith is the assistant manager I believe and the woman in charge of opening accounts. She's wonderful and treated us like family. She's a huge reason as to why I switched banks after my husband did. It's totally free banking which is awesome because I don't think I should pay an account to keep my money safe when fraudulent charges has happened a few times in the past. Hats off to you Ion Bank.

Advise don't put your HSA account(s) with this bank use BOA if you're a small business owner. Last…read moreyear on April 14 I wired $5000 into my wife's HSA account at ION. The wire transfer clearly stated it was a 2014 prior year deposit. Little did I know, until yesterday, ION doesn't "read wire transfers" and only deposits them for current year. As a result I can now only add $1750 to her account due to IRS limits. And ION refused to correct the issue and send the IRS an amended docs. Fortunately, I kept proof of the wire memo in BOAs system to show IRS if needed down the road. When I called BOAs HSA dept they were stunned. BOA customer service rep, who has worked for BOA, for 7 years, they said they make HSA corrections all the time and file amended forms to IRS and customer within 3 days. I informed my NML health insurance provider since he recommended the no service bank.

Do yourself a favor Thomaston Savings Bank is not a partner in my success. Every month I have been…read morepaying more to my creditors to get out of debt. So I have been riding the line. You can not guess when they process a transaction. Once it takes two months then next a week then 3 business days. Whatever time needed to screw their customers and get that extra 30 dollar penalty.

Despite what *could* be the most convenient bank I ever had, over the last six years I've shared a…read moreneighborhood with this bank, we've had a bit of a rocky start. The first two times I visited the bank, I needed something notarized. I was told to take a seat and I would be helped. Despite no additional customers entering the bank between the time I entered and the entire time I waited, I was left sitting for over 20 minutes. Feeling abandoned and forgotten both times, I went to the UPS store across the street. I now don't bother considering Thomaston Savings Bank for my notary needs. Most recently, I came in, wearing my work uniform, with one dollar and asked for 2 rolls of pennies. Nothing crazy, just 2 rolls. Why did I ask for these rolls? Because the manager at my workplace was on vacation and left us without pennies by mistake. Since Thomaston Savings Bank is very close to my workplace, and because it's even closer to home, I figured I'd stop by on my way to work. I didn't even get to explain the importance of my work emergency (and how my work's bank is the next town over and how I have no vehicle or way to get there), because I was sternly informed that was a service for their customers only. It was disheartening, considering how they *seem* like a community bank, and how a request for 2 rolls of pennies in an extenuating circumstance is an extremely low risk transaction, with an opportunity to gain both a new customer, and let the person know that Thomaston Savings Bank is a helpful member of the community. These three experiences caused me to no longer consider starting a relationship with this bank, despite how temptingly close it is to my home, despite how fancy the atm machine is, nor how bright and welcoming the facility seems. It's kinda a shame, but I don't like feeling ignored and turned away by my community bank. In the end, another bank in the area happily exchanged my dollar for 2 rolls of pennies. So it's not like a bank *couldn't* do it for a non-customer, it's just Thomaston Savings Bank *won't* do it for a non-customer.